iPhone 5 - black version scuffs (merged)

[squidkitten]

So I'm still going to probably swap out my phone for a replacement in the next 60 days (as per the notes the Genius put on my serial number) because of my out of box damage, even though my damage is really small and hard to notice. He told me that I can get it swapped out it even if I manage to get a few more scuffs due to normal usage, as long as I don't bust my screen or something.

My case will get in the mail tomorrow, but I think I'll take today as an opportunity to really see how easily scuffed the black gets with normal use. In the last 24 hours I've treated mine about the same as I treat my iPhone 4 when it's not in a case, maybe a tad more delicately, but today I'm going ~out and about~ so this sucker is going into my bag without a case on it.

The pocket I keep it in is empty of other stuff, but it's a three year old bag, so who knows what lint or residue is in the creases of the fabric. We'll see if the black rubs off just from this. If it does, I'll try make a big deal about swapping for white. I saw it in person at the Apple Store yesterday, and it's actually really beautiful.

 

[ADMProducer]

Launch day iPhone 4 metal band is almost perfect to this day (was later converted to white) so that's 2.5 years-ish.

Launch day iPhone 5, 3 days old. Wear and tear in pocket with keys/coins and general use. Same level of care as the above phone.

 

[Robb.]

Seems as if this is the only out of the box imperfection in the finish on mine. Disappointed that quality control could let nearly 40% of phones out of the factory like this.

 

[kellte2]

So I'm still going to probably swap out my phone for a replacement in the next 60 days (as per the notes the Genius put on my serial number) because of my out of box damage, even though my damage is really small and hard to notice. He told me that I can get it swapped out it even if I manage to get a few more scuffs due to normal usage, as long as I don't bust my screen or something.

I am going to try for this same result when I go to my appointment tomorrow. Did you say anything in particular to get the genius to agree to placing this type of note on your serial, or was it pretty freely offered because of the lack of guarantee in getting a better unit at this time?

 

[melterx12]

Week 35, factory DN (Foxconn) no damage.

 

[Surf Monkey]

Disappointed that quality control could let nearly 40% of phones out of the factory like this.

Utterly baseless statement.

 

[Robb.]

Utterly baseless statement.

I disagree. Based on the data collected here.

 

[MMM.PWR]

http://i.imgur.com/E9r1s.jpg

Here you go. It's what looks like a spec on the camera lens, but is right below that grey band on the aluminum sides.

Ok, it's pretty noticeable. Sucks man

 

[yoshimeow]

I disagree. Based on the data collected here.

Ummm dont you think the sample size is skewed? 99% of the population dont know about macrumors or care about this site. Do you think the millions of people thst got a iphone with no issues are going to come here and vote? NO its mostly going to be people who were worried in the first place or the people that actually got a messed up phone.

 

[i3six5]

I disagree. Based on the data collected here.

Totally agree.

 

[Robb.]

Ummm dont you think the sample size is skewed? 99% of the population dont know about macrumors or care about this site. Do you think the millions of people thst got a iphone with no issues are going to come here and vote? NO its mostly going to be people who were worried in the first place or the people that actually got a messed up phone.

I don't think you know how statistics work. People even reported that the device is flawless out of the box, or that they damaged the device. I don't believe that there was speculation of damage before the phone was launched.

1502 people responded to the poll. 1087 reported undamaged devices. 415 people reported out of the box damage.

 

[MMM.PWR]

99% of what population? certainly not the population buying the expensive Apple products like the iPhone, iPad, and computers.

 

[charliecc]

Ummm dont you think the sample size is skewed? 99% of the population dont know about macrumors or care about this site. Do you think the millions of people thst got a iphone with no issues are going to come here and vote? NO its mostly going to be people who were worried in the first place or the people that actually got a messed up phone.

Yeah I voted for a defective phone and I don't even own an iPhone. However, can't be denied there's a serious problem. Also, I'd be surprised if it doesn't get worse as people handle their phones more.

 

[networkr]

99% of what population? certainly not the population buying the expensive Apple products like the iPhone, iPad, and computers.

the poll doesn't account for people who bought multiple iphone5s with scuffs and the general population who are not on macrumors....

Being at the apple store for the last 2 days... about 7-6 out of 10 people had this issue.

 

[UFBoy2323]

My iP5 had 2 small nicksnthe edges. I could live with it if Iwas sent an extra charger or headphones to sweeten deal for me having a used looking phone out of box.... How did you guys negotiate a charger to be senttoyou over phone instead of returning.

TIA

 

[gizmoman0]

yup have a friend who worked opening day at an apple store and said like half of them he's seen have defects. Major quality control issues. His first had a defect, decided to get a new one, it too had a defect, said screw it and got a case

 

[Oppressed]

I don't think you know how statistics work. People even reported that the device is flawless out of the box, or that they damaged the device. I don't believe that there was speculation of damage before the phone was launched.

1502 people responded to the poll. 1087 reported undamaged devices. 415 people reported out of the box damage.

This poll is imperfect. There is nothing stopping people who don't even own an iPhone 5 from hitting one of those buttons. Trolls could be pressing the "flawed out of the box" button just to troll. For that reason it shouldn't be any indicator of actual real life numbers.

Is there an issue? Yes, but no one can safely say this is affecting 40% of iPhone 5 purchasers.

 

[MMM.PWR]

the poll doesn't account for people who bought multiple iphone5s with scuffs and the general population who are not on macrumors....

Being at the apple store for the last 2 days... about 7-6 out of 10 people had this issue.

All I'm saying is that I think more than 1% of the total population who bought an iPhone knows about macrumors, ESPECIALLY on launch / preordered.

 

[pat park]

Ummm dont you think the sample size is skewed? 99% of the population dont know about macrumors or care about this site. Do you think the millions of people thst got a iphone with no issues are going to come here and vote? NO its mostly going to be people who were worried in the first place or the people that actually got a messed up phone.

Or people who obsess over Apple products and have no life outside of this forum.

The vast public does not know about this forum or would even care to sign up for an account. This poll amongst hardcore MR folks does not represent the total buying public.

Who has the real data? Apple. Let them figure this out. If you receive a phone that is whack, take it back.

 

[Robb.]

This poll is imperfect. There is nothing stopping people who don't even own an iPhone 5 from hitting one of those buttons. Trolls could be pressing the "flawed out of the box" button just to troll. For that reason it shouldn't be any indicator of actual real life numbers.

I believe that 1500 votes give an accurate representation at this point, given each vote is currently weighted about ~.06%.

Yes, MR is a specific buying group, however that does not change the statistics of how many damaged phones came out of the factory. If I took a random group of 1500 people and asked them to weigh in on their defects, I firmly believe that a similar amount of people would report back with defects.

 

[viewfly]

I'm amazed 36% of black iPhone 5 users say their phone was scuffed out of the box. What the hell is Apple doing?!

Seems to be a problem. Wonder how much Samsung are paying those Foxcomm workers.

 

[c0mm0n]

No problems (yet) on mine, bought in Apple Store France

Name: iPhone 5
ModelCode: iphone_5
Model Number: MD299
Group1: iPhone
Group2:
Generation: 7
Model introduced: 2012
Production year: 2012
Production week: 36 (September)
Family name: Become a pro user to see this information. (sorry)
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Black
Capacity: 32GB
Factory: C3 (China)

 

[rsoxtim]

I have no case yet on my black iPhone 5 and no scuffs/damage/etc after a full weekend of heavy use. Very satisfied.

 

[Oppressed]

I believe that 1500 votes give an accurate representation at this point, given each vote is currently weighted about ~.06%.

Yes, MR is a specific buying group, however that does not change the statistics of how many damaged phones came out of the factory. If I took a random group of 1500 people and asked them to weigh in on their defects, I firmly believe that a similar amount of people would report back with defects.

You might be surprised if you we're to do that because if you did take 1500 random iPhone 5 buyers do you think they would be just as picky or even have the ability to notice the kind of scuffs that people are explaining about in this thread? Look at same of pictures in this thread and they are literally single small dots on their phones, and many of which are less than 1 mm thick. There is a high chance that the the average customer would either not notice it or not care enough to mark it as scuffed on a survey. Again there is a problem but this poll still won't indicate mass market.

 

[Robb.]

You might be surprised if you we're to do that because if you did take 1500 random iPhone 5 buyers do you think they would be just as picky or even have the ability to notice the kind of scuffs that people are explaining about in this thread? Look at same of pictures in this thread and they are literally single small dots on their phones, and many of which are less than 1 mm thick. There is a high chance that the the average customer would either not notice it or not care enough to mark it as scuffed on a survey. Again there is a problem but this poll still won't indicate mass market.

Being picky has nothing to do with it. "Having the ability" seems to be insulting. Anybody has the ability (assuming no disabilities, etc...) to notice the imperfections on their device.

Damage is damage.