iPhone 7+ came activation locked :|

[Balders]

Just received my brand new 7+ Jet black 256GB. Looks immaculate, screen is perfect, machining all fine...

Only problem is, it appears someone has already used it as the phone is asking for the account used to activate it - o.....@icloud.com

Apple say it needs replacing... Frustrated is not the word after wait since pre-order day... Now got to wait for an expedited replacement phone once I've returned this one.

Argh!!!! Apple - wtf are you playing at?!?!

 

[Bhs1975]

That sucks sorry bro.

 

[firewire9000]

Dude, this is weird as hell. What Apple told you?

 

[kenhagemann]

Just received my brand new 7+ Jet black 256GB. Looks immaculate, screen is perfect, machining all fine...

Only problem is, it appears someone has already used it as the phone is asking for the account used to activate it - o.....@icloud.com

Apple say it needs replacing... Frustrated is not the word after wait since pre-order day... Now got to wait for an expedited replacement phone once I've returned this one.

Argh!!!! Apple - wtf are you playing at?!?!

Had the same issue and they fixed it in their end as it had something to do with the registration. Do a dfu restore and if it asks for the carrier or user I would give them a call back and mention this.

 

[Balders]

Too late now It's on a slow boat back to China now, lol

What's odd is I never actually got to do anything with it. As soon as it powered up, I picked English, put it on wifi and then immediately got prompted to enter someone else's iCloud details...

 

[Plilbeye]

Too late now It's on a slow boat back to China now, lol

What's odd is I never actually got to do anything with it. As soon as it powered up, I picked English, put it on wifi and then immediately got prompted to enter someone else's iCloud details...

Sorry to hear you couldn't enjoy your phone. I'm in the same boat, though mine was received with obvious manufacturing errors. Did they tell you how long it would be for you to get a replacement? They didn't give me a time frame I'm curious if you got one?

 

[Balders]

Sorry to hear you couldn't enjoy your phone. I'm in the same boat, though mine was received with obvious manufacturing errors. Did they tell you how long it would be for you to get a replacement? They didn't give me a time frame I'm curious if you got one?

The support guy reckoned 4 to 5 days from confirmation of the returned phone. I asked him numerous times and he was sure that was the case. The replacement order is currently processing but that doesn't mean much. He claimed I'd have it next week and to ignore the November date that was showing.

 

[Mr G Moona]

Just received my brand new 7+ Jet black 256GB. Looks immaculate, screen is perfect, machining all fine...

Only problem is, it appears someone has already used it as the phone is asking for the account used to activate it - o.....@icloud.com

Apple say it needs replacing... Frustrated is not the word after wait since pre-order day... Now got to wait for an expedited replacement phone once I've returned this one.

Argh!!!! Apple - wtf are you playing at?!?!

Hi Balders
I have exactly the same issue. Apple have referred me to their Find my iPhone activation lock team and Ill update after that to see if this helps others

Amazing that they would send phones out like this. I suspect ours were in the same batch. Another poster suggested finding the manufacture date and mine was made between 19 and 23 september. It really is weird.

 

[Mr G Moona]

So, all it needed was a full restore. I called again tonight and they talked me through. Press the vol decrease button then the power button until the iTunes logo appears and plug into a computer with iTunes

Or hold the decrease vol button down whilst you plug into a computer with iTunes on it.

Then do a full restore.


Why on earth they didn't tell me this first is beyond me.

 

[lpuniverse]

Sorry to hear you couldn't enjoy your phone. I'm in the same boat, though mine was received with obvious manufacturing errors. Did they tell you how long it would be for you to get a replacement? They didn't give me a time frame I'm curious if you got one?

What was your manufacturing error then?

 

[ZipZap]

So much for the "Wedont resell returns" mantra.

 

[Balders]

Hi Balders
I have exactly the same issue. Apple have referred me to their Find my iPhone activation lock team and Ill update after that to see if this helps others

Amazing that they would send phones out like this. I suspect ours were in the same batch. Another poster suggested finding the manufacture date and mine was made between 19 and 23 september. It really is weird.

It's incredibly incompetent of them - I wonder if they are testing them and forgetting to wipe properly or something...

Mine was made:

• Week: 38 (19.09 - 25.09)
  

[doublepost=1475442324][/doublepost]

So, all it needed was a full restore. I called again tonight and they talked me through. Press the vol decrease button then the power button until the iTunes logo appears and plug into a computer with iTunes

Or hold the decrease vol button down whilst you plug into a computer with iTunes on it.

Then do a full restore.


Why on earth they didn't tell me this first is beyond me.

This is weird - it's supposed to be Activation locked so I wonder how this is working. Too late for me as it's already gone back.

Enjoy the phone though - glad it worked out for you.

 

[auero]

Literally had the same issue with my 6s after I restored it. Account started with an o and ended with @icloud.com

Had to get my phone replaced because it kept locking on its own.

 

[kerrikins]

So much for the "Wedont resell returns" mantra.

This early it's likely not a return and is more likely to be an issue with the factory or with the software.

 

[Spink10]

wow - that is a crazy software bug

 

[Omen87]

wow - that is a crazy software bug

A while back I sold my 6s Plus on Swappa. Turned off Activation Lock, reset the phone and shipped it. The guy receives it and I get a nasty e-mail that the phone is activation locked. Then he sends me a picture and it isn't even my e-mail address. It took about a week of the two of us going back and forth with Apple to get them to unlock the phone.

Something screwy can happen with activation lock it seems.

 

[deadolive]

A while back I sold my 6s Plus on Swappa. Turned off Activation Lock, reset the phone and shipped it. The guy receives it and I get a nasty e-mail that the phone is activation locked. Then he sends me a picture and it isn't even my e-mail address. It took about a week of the two of us going back and forth with Apple to get them to unlock the phone.

Something screwy can happen with activation lock it seems.

It's been a big problem lately. I know many this has happened to many I know after they wiped their 6s and Plus to resell them after getting new phones.