iPod Shuffle not recognised by iTunes on Mac or PC

Discussion in 'iPod' started by nick_harambee, Sep 18, 2007.

  1. macrumors regular

    May 20, 2005

    i have just received a new ipod shuffle 1GB 2nd Gen and when i first plugged it in to my Mac it wasn't recognised by iTunes, only as a 'Volume' in Finder. I could see that it was formatted as FAT-16 which i had never heard of before, only FAT-32, so i thought i would format it for Apple (MAC OS extended - Journaled), but still it wasn't recognised. I can drag and drop files onto the Shuffle as though it was a hard drive, but nothing else. I have attempted to restore it with the Ipod reset utility, but because it isn't recognised as an ipod i get a message 'Plug in Ipod to reset it' and the 'OK' button is greyed out. I get just the same behaviour when i plug the shuffle into a PC - i.e. it shows in explorer but isn't recognised in iTunes or by the iPod reset utility. the shuffle has been plugged in for a few hours, so should be fully charged. I have tried formatting to FAT-32 as well with no joy, and repairing the disk in disk utility but it says that all is fine.

    i would be grateful for any help to get my shuffle working!


  2. macrumors regular


    Dec 30, 2001
    New York, NY
    if the ipod reset utility isn't working, there's definitely something wrong. are you definitely using a recent version of the reset utility?

    just to be sure, are you absolutely sure it's a real shuffle? i've seen some very accurate copies sold on ebay.

    where'd you buy? if you can take it back, i probably would.

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