just been sold an old ipod from apple retail store

Discussion in 'iPod' started by grahamtearne, Sep 19, 2006.

  1. grahamtearne macrumors regular

    Joined:
    Jun 23, 2006
    #1
    Ok so I have just travelled to my nearest apple store which is about a 35minute train journey. I rang beforehand to check stock, I asks if the new 30gb's are available 'yes', in both colours? 'yes'. Ok so I get there and just simply ask for the 30gb black ipod, pays for it walks out and just got home now. Opened it and to my dissapointment I have been sold an old one (has old headphones, and software is only 1.1)

    Right I am not too fussed about the quick search as I can easily find my music anyway and often leave it on just shuffle mode. The brighter screen would have been a nice addition I guess but not a major loss as I never moaned about the original screen. Movie battery life is poor on original 5g and would have liked the improved battery life. I particularly wanted the new headphones to see if they were an improvement over the old ones.

    Basically I can live with the old one but would like the new headphones. I rang the store and they said they only have the new white ones (after originally telling me they had both black and white). Should I return it? I dont want to have to be without an iPod as I use it almost allday everyday and its not the easiest of stores for me to get too. Would it be possible for applecare to exchange it on the basis when I get the new one in mail i send my old one back, or even just some free headphones?
     
  2. DavidLeblond macrumors 68020

    DavidLeblond

    Joined:
    Jan 6, 2004
    Location:
    Raleigh, NC
    #2
    I say return it. I mean if someone said "which model would you like? Model A with poor batterly life or Model B with better headphones, a brighter screen, a search capablility, and better battery life? Both cost the exact same!"

    Which would you choose? They ripped you off.
     
  3. emw macrumors G4

    emw

    Joined:
    Aug 2, 2004
    #3
    Agreed - return it. That's disappointing that you were misled on your iPod, especially since you specifically asked about the new ones.

    Wankers.
     
  4. grahamtearne thread starter macrumors regular

    Joined:
    Jun 23, 2006
    #4
    do they have to be returned in a certain amount of days, just tuesday is my only day off, i am at college 4 days of the week then i work at the weekend. its not like its just down the road either.

    would applecare be able to sort anything out about this?

    graham
     
  5. pianoman macrumors 68000

    pianoman

    Joined:
    May 31, 2006
    #5
    i believe it's 30 days (someone correct if wrong) from date of purchase. applecare wouldn't really be able to help you out and you shouldn't need to get applecare involved - just go back and show them your receipt and the iPod and tell them you want the new one.
     
  6. eva01 macrumors 601

    eva01

    Joined:
    Feb 22, 2005
    Location:
    Gah! Plymouth
    #6
    I actually believe it is either 10 or 14 for Apple
     
  7. grahamtearne thread starter macrumors regular

    Joined:
    Jun 23, 2006
    #7
    ok i understand its not really applecares issue but i only get 1 day off and i dont drive or anything, im only 17 and so its awkerward for me to travel the distance it is to the apple store and with college assignments and limited time off i am very busy. i work hard for my money and apple just ripped me off, it should be their job to replace it, not mine to have to start chasing them down, maybe customer relations? it was them who arranged a replacement mbp for me.

    graham
     
  8. Ubuntu macrumors 68000

    Joined:
    Jul 3, 2005
    Location:
    UK/US
    #8
    I think you should call the individual Apple store and tell them the situation, agree that it should be replaced, but then explain that you may not be able to go to the store so soon. It's better than turning up ten days later, because they'll think "it took him ten days to realise?" and probably decline. They sold it to you under false pretences, explain the phone call, and how you were told that both colours were available.

    Even more so, ask someone here if they can post a pic of the new iPod box. If it's very similar, you can say that whoever got the iPod didn't take enough care to get the right one.

    Also, it seems kinda fishy. Surely, if someone came in asking for the iPod, you, as the sales assistant, would assume they meant the new one? If someone asked for the nano, I'd assume they meant the new one...

    Good luck.
     
  9. mckvakk macrumors regular

    Joined:
    Apr 28, 2005
    Location:
    Oslo, Norway
    #9
    An easy way to recognize the new ipods in store is a pirate in the screen on the box :)
     
  10. grahamtearne thread starter macrumors regular

    Joined:
    Jun 23, 2006
    #10
    i actually thought it was strange it didnt have it on the box but i thought it could be to do with the fact we dont have the movie store in the uk and that the pirates box was usa only due to the fact they have a movie store?
     
  11. mckvakk macrumors regular

    Joined:
    Apr 28, 2005
    Location:
    Oslo, Norway
    #11
    I could probably answer that tomorrow when i get my 30GB. We don't have the movies either
     
  12. Ugg macrumors 68000

    Ugg

    Joined:
    Apr 7, 2003
    Location:
    Penryn
    #12
    Call them and tell them about your situation. It's your responsibility to bring the issue to their attention. They would probably be willing to hold a new one for you until you can get back to exchange it. They might even be willing to mail you a new one. It probably depends upon your attitude when you talk to them. Mistakes happen and how they are resolved is partly dependent on you.
     
  13. Angelece macrumors newbie

    Joined:
    Sep 13, 2006
    #13
    It is 14 days, and as long as you return it within then, it will be ok.
     
  14. tdhurst macrumors 68040

    tdhurst

    Joined:
    Dec 27, 2003
    Location:
    Portland, OR
    #14
    Wtf?

    Dude, quit whining.

    No one lied to you, a simple mistake was made. You asked for the black 30, they only had the new white 30s in stock and someone at the store made an error.

    You didn't get ripped off, overcharged or swindled. Just pack the damn thing back in its box, wait until you have a chance (you have up to 14 to return it) and take the 35 minute train ride (35 minutes? You're complaining about a trek that short?) back to the apple store and exchange it.

    Learn to live with a little disappointment. Nothing's perfect.

    PS...next time, specify EXACTLY what you want from a store and maybe, I dunno, OPEN THE BOX THERE? Might have saved you some trouble...
     
  15. rockthecasbah macrumors 68020

    rockthecasbah

    Joined:
    Apr 12, 2005
    Location:
    Moorestown, NJ
    #15
    Dude chill out, the OP wasn't even whining that much, certainly not enough to merit your remarks. They just spent a good deal of money on a new product that is presumed to be the newest tech. It is the Apple employee's responsibility to alert the customer that they are not purchasing the newer revision of 30GB, and if he/she was not told of this, then they are entitled for a refund if they desire.
     
  16. gadgetgirl85 macrumors 68040

    gadgetgirl85

    Joined:
    Mar 24, 2006
    #16
    I agree the post your quoting and referring to was a slight overreaction. The OP was just stuck and asking advice what to do didnt have to jump down his throat
     
  17. tdhurst macrumors 68040

    tdhurst

    Joined:
    Dec 27, 2003
    Location:
    Portland, OR
    #17
    I guess...

    You're right, I shouldn't have wasted my time with it.
     
  18. dan-o-mac macrumors 6502a

    dan-o-mac

    Joined:
    Oct 12, 2004
    Location:
    Brooklyn, NY
    #18
    With a name like appleretailguy, who's side did you expect him to take? :D
     
  19. gadgetgirl85 macrumors 68040

    gadgetgirl85

    Joined:
    Mar 24, 2006
    #19
    Hmm never thought about it that way :D
     
  20. tdhurst macrumors 68040

    tdhurst

    Joined:
    Dec 27, 2003
    Location:
    Portland, OR
    #20
    Yes..

    It's true, I did work there for a few years and I'm sure I'm jaded because of the many frivolous complaints that I used to get.

    But I don't think I chose any side here. Plain and simple, the Apple store screwed up. What kind of idiot employee doesn't ASSUME the customer wants the new model?
     
  21. hcuar macrumors 65816

    hcuar

    Joined:
    Jul 23, 2004
    Location:
    Dallas
    #21
    Meh... I'd call them and explain the situation... I bet they'll help you out.

    As to the Apple employee... I'm sure they realize the difference between the prior and current box. Kinda hard to miss the Johnny Depp being on the new box. They probably tired to get rid of some old hardware.
     
  22. MovieCutter macrumors 68040

    MovieCutter

    Joined:
    May 3, 2005
    Location:
    Washington, DC
    #22
    You worked in Apple retail, and you don't understand how simple it is to make a mistake like that? When I worked in Apple Retail, we were always swamped. Someone asks for a 30GB Black iPod, you grab a box, and ring them out. The boxes look almost identical. It's very simple.
     
  23. swingerofbirch macrumors 68030

    Joined:
    Oct 24, 2003
    Location:
    The Amalgamated States of Central North America
    #23
    If they still had the older model wouldn't it have been at a lower price?

    Sounds like bait and switch.
     

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