M1 MacBook Pro kernel panic, pink screen and restarting

[Lyn2327]

When this happens, finder or safari will freeze, I’ll try to force quit, but it usually will show me a pink screen and then restart, after restarting, I log back in, and it happens all over again stuck on a loop of pink screen and then restarting, and finally stops when I unplug my external hard drive. I have severely damaged my files on the external drive because of this.

I believe there is an incompatibility with the M1 system and external drives.
When this started happening I was using a WD elements 5tb hard drive, since I’ve had to eject my hard drive manually, my files have been damaged, so I moved all my stuff over to Seagate 5tb drive, and it’s still doing this kernel panic.
I’m now hesitant to use my external drives because 50% of my use lately has led to one of these kernel panics.

i took the laptop to the Genius Bar and the diagnostics came back good.
Here’s the part of the recent problem report:


panic(cpu 1 caller 0xfffffe001a6af344): "busy timeout[0], (60s): 'Seagate Portable Media'"
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 20G80
Kernel version: Darwin Kernel Version 20.6.0: Wed Jun 23 00:26:27 PDT 2021; root:xnu-7195.141.2~5/RELEASE_ARM64_T8101
Fileset Kernelcache UUID: E46841F89DC3FD7ACEC6F404AC995579
Kernel UUID: AC4A14A7-8A8E-3AE6-85A6-55E6B2502BF9
iBoot version: iBoot-6723.140.2
secure boot?: YES
Paniclog version: 13
KernelCache slide: 0x000000001239c000
KernelCache base: 0xfffffe00193a0000
Kernel slide: 0x0000000012ee4000
Kernel text base: 0xfffffe0019ee8000
Kernel text exec base: 0xfffffe0019fb4000
mach_absolute_time: 0xa5e9ca4a
Epoch Time: sec usec
Boot : 0x610c0bfd 0x000aaaaa
Sleep : 0x00000000 0x00000000
Wake : 0x00000000 0x00000000
Calendar: 0x610c0c6a 0x00088d2b

 

[5425642]

When this happens, finder or safari will freeze, I’ll try to force quit, but it usually will show me a pink screen and then restart, after restarting, I log back in, and it happens all over again stuck on a loop of pink screen and then restarting, and finally stops when I unplug my external hard drive. I have severely damaged my files on the external drive because of this.

I believe there is an incompatibility with the M1 system and external drives.
When this started happening I was using a WD elements 5tb hard drive, since I’ve had to eject my hard drive manually, my files have been damaged, so I moved all my stuff over to Seagate 5tb drive, and it’s still doing this kernel panic.
I’m now hesitant to use my external drives because 50% of my use lately has led to one of these kernel panics.

i took the laptop to the Genius Bar and the diagnostics came back good.
Here’s the part of the recent problem report:


panic(cpu 1 caller 0xfffffe001a6af344): "busy timeout[0], (60s): 'Seagate Portable Media'"
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 20G80
Kernel version: Darwin Kernel Version 20.6.0: Wed Jun 23 00:26:27 PDT 2021; root:xnu-7195.141.2~5/RELEASE_ARM64_T8101
Fileset Kernelcache UUID: E46841F89DC3FD7ACEC6F404AC995579
Kernel UUID: AC4A14A7-8A8E-3AE6-85A6-55E6B2502BF9
iBoot version: iBoot-6723.140.2
secure boot?: YES
Paniclog version: 13
KernelCache slide: 0x000000001239c000
KernelCache base: 0xfffffe00193a0000
Kernel slide: 0x0000000012ee4000
Kernel text base: 0xfffffe0019ee8000
Kernel text exec base: 0xfffffe0019fb4000
mach_absolute_time: 0xa5e9ca4a
Epoch Time: sec usec
Boot : 0x610c0bfd 0x000aaaaa
Sleep : 0x00000000 0x00000000
Wake : 0x00000000 0x00000000
Calendar: 0x610c0c6a 0x00088d2b

Try to update to the macOS 12 public beta and see if it solves your issues.
macOS 12 did solve many issues for me.

 

[satcomer]

When this happens, finder or safari will freeze, I’ll try to force quit, but it usually will show me a pink screen and then restart, after restarting, I log back in, and it happens all over again stuck on a loop of pink screen and then restarting, and finally stops when I unplug my external hard drive. I have severely damaged my files on the external drive because of this.

I believe there is an incompatibility with the M1 system and external drives.
When this started happening I was using a WD elements 5tb hard drive, since I’ve had to eject my hard drive manually, my files have been damaged, so I moved all my stuff over to Seagate 5tb drive, and it’s still doing this kernel panic.
I’m now hesitant to use my external drives because 50% of my use lately has led to one of these kernel panics.

i took the laptop to the Genius Bar and the diagnostics came back good.
Here’s the part of the recent problem report:


panic(cpu 1 caller 0xfffffe001a6af344): "busy timeout[0], (60s): 'Seagate Portable Media'"
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 20G80
Kernel version: Darwin Kernel Version 20.6.0: Wed Jun 23 00:26:27 PDT 2021; root:xnu-7195.141.2~5/RELEASE_ARM64_T8101
Fileset Kernelcache UUID: E46841F89DC3FD7ACEC6F404AC995579
Kernel UUID: AC4A14A7-8A8E-3AE6-85A6-55E6B2502BF9
iBoot version: iBoot-6723.140.2
secure boot?: YES
Paniclog version: 13
KernelCache slide: 0x000000001239c000
KernelCache base: 0xfffffe00193a0000
Kernel slide: 0x0000000012ee4000
Kernel text base: 0xfffffe0019ee8000
Kernel text exec base: 0xfffffe0019fb4000
mach_absolute_time: 0xa5e9ca4a
Epoch Time: sec usec
Boot : 0x610c0bfd 0x000aaaaa1!
Sleep : 0x00000000 0x00000000
Wake : 0x00000000 0x00000000
Calendar: 0x610c0c6a 0x00088d2b

That episode was result of Seagate drive connection! It did not wake and panicked the Mac! So either replace pace the bad cable or figure out the drive is failing to wake up!

 

[Lyn2327]

Try to update to the macOS 12 public beta and see if it solves your issues.
macOS 12 did solve many issues for me.

Appreciate your reply, I would like to try the macOS public beta but I’m not sure if it’s a good idea to use a beta on my main work computer. (Everything I read online about the Beta said “do not download beta on your main computer system” so that kinda makes me nervous but I’ll keep it in mind, thanks.

The panic has happened almost every day this week. I think it’s somehow connected to my time machine backing up.
Finder always freezes first, then my external drive probably won’t wake because finder is going haywire.
I read on another thread to disconnect time machine for the time being. So I’ll try that for now.

 

[jz0309]

Why are you not contacting Apple support for this?

 

[Lyn2327]

I took it into the Genius Bar last week and they ran tests on it and couldn’t find any issues. They told me the resets could’ve been triggered by low storage since I had 100gb sitting in my trash ? I wasn’t even low on storage. I have 1tb and only using <200gb

so I’m hesitant to going back there since they looked at me sideways when I told them it was showing me a pink screen and restarting. But now that I’ve seen so many others posting similar issues with the M1, maybe I just didn’t get a genius at the Genius Bar.

 

[jz0309]

I took it into the Genius Bar last week and they ran tests on it and couldn’t find any issues. They told me the resets could’ve been triggered by low storage since I had 100gb sitting in my trash ? I wasn’t even low on storage. I have 1tb and only using <200gb

so I’m hesitant to going back there since they looked at me sideways when I told them it was showing me a pink screen and restarting. But now that I’ve seen so many others posting similar issues with the M1, maybe I just didn’t get a genius at the Genius Bar.

Another option is calling/chat… next time you get the pink screen take a photo, you can attach those to the ticket you have with support… I had some weird issues lately and once I got to talk to a senior advisor we started making progress.

 

[Lyn2327]

Thanks for your help, I will contact support this way.

 

[5425642]

Thanks for your help, I will contact support this way.

Thing is, they can’t help you as it’s a software bug. And it’s not under warranty as it’s a bug.

just try the macOS public beta and I’m running it due to similar issue on my workstation without any issues