Mac Mall

Discussion in 'Buying Tips and Advice' started by polishmacuser, Jan 27, 2007.

  1. polishmacuser macrumors 6502a

    polishmacuser

    Joined:
    Jan 17, 2007
    Location:
    Los Angeles
    #1
    I was just wondering if anybody ever ordered a macbook from macmall, And if you did how is the service. Im doing this for a friend. I switched him:D. He wants the blackbook. And advice would be nice. THanks!!!
    -Bryan
     
  2. phungy macrumors 68020

    phungy

    Joined:
    Dec 5, 2006
    Location:
    FL/NY/TX
    #2
    ResellerRatings.com

    Below average ratings. I purchased my blackbook from Amazon. It's cheaper after rebate.
     
  3. polishmacuser thread starter macrumors 6502a

    polishmacuser

    Joined:
    Jan 17, 2007
    Location:
    Los Angeles
  4. SMM macrumors 65816

    SMM

    Joined:
    Sep 22, 2006
    Location:
    Tiger Mountain - WA State
    #4
    I bought a MBP from them without issue. At Christmas I ordered a LaCie 500GB and a iPod Nano as a gift for one of my staff. The LaCie arrived, no Nano in sight. Called within 15 minutes of the delivery. Told the customer service rep the story and did a very thorough inspection of the box. Definitely no visible signs it had ever been opened. She said she would begin the process, but it could take 7-10 days to get everything done. I just asked to credit my card and I would purchase the Nano on the local economy (could not wait 7-10 days). She said 'no problem'. I also sent an email, with all of the details to customer service as a back-up. A week later I sent a follow-up email requesting status. Two additional emails were sent, only to receive back a canned response. No calls or anything. I called them again last week and asked 'what is gong on, it has been a month'? Rep says, there is no evidence of any prior contact from you. Starting again - 'could take 7-10 days'........
     
  5. zelmo macrumors 603

    zelmo

    Joined:
    Jul 3, 2004
    Location:
    Mac since 7.5
    #5
    I ordered an iMac G4/800 from Mac Mall back in '02. There was a rebate and a free printer offer. When everything arrived, I had also received a USB cable which I had not ordered. When I called them, they said it had been automatically added to my order because the printer hadn't shipped with a cable, and that their customer service rep had surely informed me at the time, so I must have been mistaken.
    I politely informed them that I had not been so notified, and that I did not need the cable since I had one already.
    They said they were going to issue an RMA and have me send the cable back. I got the $14.95 or so credited to my card, but never got an RMA. Still have that cable somewhere around here.

    Since then, I always order directly from Apple or go to an Apple Store. Not that it was a horrible experience, but it bothered me that they would assume I needed something and just add it to the order.
     
  6. Me1000 macrumors 68000

    Me1000

    Joined:
    Jul 15, 2006
    #6
    I got my macbook from macmall!

    no problems at all!
     

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