iPod Nano restore?

[brobson]

We tried to do a restore because my 12 year old's daughter's Nano won't play purchased music. When we push restore, the itunes just quits unexpectedly😕

Any ideas on what's happening?
The version of ITunes is up to date.

Thanks in advance,

Brenda

 

[Compile 'em all]

Try out the iPod troubleshooting page here http://www.apple.com/support/ipod/five_rs/

Hope it helps.

 

[mad jew]

What sort of computer (and OS) do you have?

 

[brobson]

What sort of computer (and OS) do you have?

IMAC G5
1.8 ghz, 1gb ram, 60 HD

One thing might be the problem, I hope it's not:
I updated to Tiger and someone gave me the ilife disk so I put it on too thinking it would update it if needed. So it and Garageband and IDVD are acting funny.
What do I do?

I am hoping I don't have to back up the whole thing and reinstall do I?
If so how do I do that with tons of IDVD stuff?
I am burning my ITunes to disks (3 so far).
ANy help would be greatly appreciated.

 

[mad jew]

Okay, firstly, try erasing and reformatting the iPod in Disk Utility as MS-DOS File System and then try using iTunes to restore the firmware. That might be more fruitful. Now, are the iLife apps playing strangely in a fresh user account (make this in System Preferences)? What exactly is wrong with them and how are they playing up? Are they the latest versions? 🙂