Hi guys
I thought I'd let you know about my story of finding my new Macbook was broke.
I managed to find a bargain on a brand new Macbook on ebay - it was new and boxed/unopened. A 13" black one, with 2GB RAM and 120GB drive and most importantly 3-years of Applecare support. Great I thought, and it was at least a third less than the price of buying it direct from Apple.
The system came today and I opened it and started it up. On the configuration screens (specifically the "Select your keyboard" one) I select "British" and suddenly everything goes wrong. Grey screen of death, kernel panic. I panic. Try again, same thing same place.
OK I think, let's try a different keyboard/country layout in case it's that. But alas, still no joy. Next I do a complete erase + install from the supplied OS X install discs - still doesn't fix it. I phone Apple tech support and they tell me to do the remove battery/hold power for 10 seconds then try again thing. No joy.
Apple won't swap the machine over as it was bought on December 4th and outside their normal replacement period, but I can get it repaired (a process that I know from experience takes a few months here in the UK!).
Does anyone have any advice? It's driving me crazy! I trust the guy i bought it off on ebay and he's been supportive and phoned Apple for me to try and help but he's getting nowhere either. The machine was sealed and brand new, it definitely hadn't been opened.
The strange thing is my colleague at work had exactly the same fault with his Macbook Pro last week - it panics in the same place, but he managed to get his replaced as he bought from Apple direct and he reported it on the same day it arrived.
I feel a bit stupid and very disappointed with what I thought would be a good piece of hardware from a decent company.
I don't really know why I am posting this. I guess to let you know of my experience and to see if anyone has any advice?
Thanks
I thought I'd let you know about my story of finding my new Macbook was broke.
I managed to find a bargain on a brand new Macbook on ebay - it was new and boxed/unopened. A 13" black one, with 2GB RAM and 120GB drive and most importantly 3-years of Applecare support. Great I thought, and it was at least a third less than the price of buying it direct from Apple.
The system came today and I opened it and started it up. On the configuration screens (specifically the "Select your keyboard" one) I select "British" and suddenly everything goes wrong. Grey screen of death, kernel panic. I panic. Try again, same thing same place.
OK I think, let's try a different keyboard/country layout in case it's that. But alas, still no joy. Next I do a complete erase + install from the supplied OS X install discs - still doesn't fix it. I phone Apple tech support and they tell me to do the remove battery/hold power for 10 seconds then try again thing. No joy.
Apple won't swap the machine over as it was bought on December 4th and outside their normal replacement period, but I can get it repaired (a process that I know from experience takes a few months here in the UK!).
Does anyone have any advice? It's driving me crazy! I trust the guy i bought it off on ebay and he's been supportive and phoned Apple for me to try and help but he's getting nowhere either. The machine was sealed and brand new, it definitely hadn't been opened.
The strange thing is my colleague at work had exactly the same fault with his Macbook Pro last week - it panics in the same place, but he managed to get his replaced as he bought from Apple direct and he reported it on the same day it arrived.
I feel a bit stupid and very disappointed with what I thought would be a good piece of hardware from a decent company.
I don't really know why I am posting this. I guess to let you know of my experience and to see if anyone has any advice?
Thanks