Okay...nothing serious...but help me out real quick. The Volume Up button seems off...like it doesn't register sometimes...but it feels like the key is off too. I notices if I push it down (firmly, but not smashing) it aligns it and makes it better. But it returns to not going down flush. Also...I don't have any audio or videos since it's new...but it showing a little blue/purple for music and video. How can I find where this is to remove it?