Not receiving some text messages from Verizon

Discussion in 'iPhone Tips, Help and Troubleshooting' started by honavery, Jul 14, 2008.

  1. macrumors newbie

    Joined:
    Jul 14, 2008
    #1
    I ported a number from Verizon on Friday morning.

    I receive txt messages from other ATT customers no problem. My gf has Verizon and some messages from her I receive, but not all of them. There doesn't seem to be any rhyme or reason to it either. She receives txt's from me no problem.

    Anyone else seen this, or gotten it resolved?
     
  2. macrumors 6502a

    Lexoticstylez02

    Joined:
    Oct 11, 2007
    Location:
    Orlando, Florida
    #2
    Same thing happened to me when I got my first gen iPhone. I called AT&T customer support and they did adjusted something and it worked.
     
  3. macrumors 6502

    Joined:
    Sep 17, 2006
    #3
    Same thing happened to me. Called ATT and they pushed the activation through. Guess just part of the porting process. Hang in there.

    Have to say, so far its been a pleasure calling ATT when I have issues. Get to speak with an english speaking tech and they resolved issues fast.
     
  4. thread starter macrumors newbie

    Joined:
    Jul 14, 2008
    #4
    Cool, thanks guys. I'll give them a call.
     
  5. macrumors newbie

    Joined:
    Jul 17, 2008
    #5
    What did you guys say to the ATT rep when you called? I'm having the same problem and when I called they basically gave me the run around saying there was nothing they could do.
     
  6. thread starter macrumors newbie

    Joined:
    Jul 14, 2008
    #6
    I told them just what was happening. The customer rep transfered me to an engineer, who walked me through a couple of things. She said she did something and to call back if it was still happening. As of Thursday it was. I haven't really had too many text messages since then, so maybe it righted itself over the weekend. Probably not though, so I'll have to call back.
     
  7. macrumors newbie

    Joined:
    Jul 16, 2008
    #7
    I'm having the same issue, random messages from friends on Verizon never reach my phone... Causes some serious confusion. I also porter a number over from Verizon on release day. Thanks for the info, I'll call tomorrow and let you guys know what they say.
     
  8. macrumors newbie

    Joined:
    Jul 16, 2008
    #8
    Anyone have an update on this issue? I talked to AT&T and all I got was some ******** answer about how it's a known issue in my area and is being worked on. WTF.
     
  9. macrumors newbie

    Joined:
    Jul 16, 2008
    #9
  10. macrumors newbie

    Joined:
    Jul 16, 2008
    #10
    OK, according to AT&T the issue should be resolved for me now. I used the live chat support here - http://forums.wireless.att.com/cng/

    Here is what the tech rep said the issue was:
    Tech Rep: The system was not updated for provisioning on the iphone.
    Tech Rep: Snooper had to be provisioned. It is a system that tech department works on, to make sure text, voicemail, and ingoing and outgoing calls are routed correctly.

    I'm pretty sure this is an account-by-account setting so I would advise trying the live chat support to get it set correctly.
     
  11. macrumors newbie

    Joined:
    Jul 16, 2008
    #11
    Well my optimism was short-lived, still not receiving all my text messages.. WTF
     
  12. thread starter macrumors newbie

    Joined:
    Jul 14, 2008
    #12
    FYI, this seems to be quite a wide spread issue. There was this post on iPhone Atlas today, and this 5 page thread on the ATT Wireless forums. So hopefully ATT will do something about it soon. Mine do seem to be getting better (I get about 95%).
     

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