PowerBook saga: longest Apple repair ever?

[poolin1243]

well my problem is TWO misses....the first one was a lemon..and on round two, THIS ONE is a LEMON....thats not cool apple...not cool...but ya...they just started working on it...and ya...thats all the repairs it needs...and ya its like they have built me a new computer!!! all the parts, save for the LCD are new in this computer! sheesh!!!

it just really angers me.

 

[tjwett]

i know of more than one person who struggled with Apple Care and a lemon G5 Power Mac for OVER A YEAR. Apple basically replacing every part in the machine one at a time for a month at a time until finally declaring it dead and offering a replacement. all well and good but what about that year of life they lost? sucks. my only experience with Apple Care (fell asleep with my TiBook on my lap and it took a swan dive to the tile floor) was good. i had it back in just a few days.

 

[poolin1243]

yup...

it will be a year of troubles in march...and 16 months since the original powerbook....

i just wish they would send me another laptop instead of cannabalizing this one.

 

[cb911]

LOL nice one MacTruck - that's the way to do it.

i guess Apple is just another company, and they're in business to make a profit. so i guess like others they can't just have everything done as quick as we'd like. although it's always nice when it happens like that.

but i do think they need to rethink their 'lemons' policy or something.

 

[maestro55]

So basically I got a free thinkpad and $2000 cash.

I guess you got lucky buying machines off ebay that were still in warranty. My question would be why the sellers on ebay didn't attempt to send the machines back to IBM if they were in warranty? That is odd.

Anyhow, I would hope that service in the US is a bit better for Apple. I am sure some of us all have horror stories, but if the majority are happy, then very good. Like I said, when I purchase my MBP I am going to get AppleCare.

 

[poolin1243]

well this new repair is "on hold" according to the website status...

hope this isnt another long one...

 

[MacTruck]

I guess you got lucky buying machines off ebay that were still in warranty. My question would be why the sellers on ebay didn't attempt to send the machines back to IBM if they were in warranty? That is odd.

Anyhow, I would hope that service in the US is a bit better for Apple. I am sure some of us all have horror stories, but if the majority are happy, then very good. Like I said, when I purchase my MBP I am going to get AppleCare.

They did and the machines never got fixed correctly. I have a secret though, its called finese. You be polite but demanding and you will get a new machine. Also, got to get lucky with a nice customer service rep. I had a sweetheart lady that gave me anything I asked for. I actually had to restrain myself from asking for more as I felt I was overdoing it. Also I guess because that was right when IBM was being sold to lenovo so they probably were pissed about losing their jobs and were giving stuff away.