PowerSupport - Bad news

[overfedexed]

Lots of misinformation.

PS already has wider films shipping directly from them

The anti glare model number ending in AJ sold in Apple stores is the narrow ones, the ones with no AJ on the end are shipped directly from PS and are wider with better cutouts.

Wider as in the protector going all the way to the edge of the phone or just to the edge of the viewable part?

Mine would just cover the viewable part, but the PS rep said that they had some coming out that would be wider than those.

I just received mine the other day and they were supposed to be better than the Apple ones. I didn't have any of those to compare mine to, but there was no AJ on mine anywhere.

 

[trife]

Lots of misinformation.

PS already has wider films shipping directly from them

The anti glare model number ending in AJ sold in Apple stores is the narrow ones, the ones with no AJ on the end are shipped directly from PS and are wider with better cutouts.

The new ones are wider, yes. But they still leave a larger-than-normal (by PS standards) amount of the outer glass edge uncovered.

 

[Saberon2014]

Right, because the glass is curved. If they made it for the whole front, it would not adhere around the curved edge.

 

[trife]

Right, because the glass is curved. If they made it for the whole front, it would not adhere around the curved edge.

Yes, we understand that.

 

[overfedexed]

Third revision might be even slightly wider?

The new ones are wider, yes. But they still leave a larger-than-normal (by PS standards) amount of the outer glass edge uncovered.

Per the csr from PS, with believe and slightly wider being the key words;

I believe we'll be producing a film that is slightly wider in the future, though I don't know how soon we'll have them available.
I'm sorry for the inconvenience. Please let me know if there's anything else I can do for you.

 

[HowEver]

Just got an email from PowerSupport saying they'll ship out the replacement asap.

 

[scsiguru]

I have also been a big fan and user of Power Support screen protectors from the days I had the 3Gs. I ordered the clear screen protector for my Iphone 6and I must say I was dissapointed with the fit. I believe they could have done a better job with the cutouts..since getting a good alignment with the home button and earphone, front camera is nearly impossible. Also, they could have added more lenght and width to the protector to at least provide more protection to wher the curve starts.

Anyway, I email PS yesterday voicing my dissapointment with the product and have not heard anything back. So I guess the seach (and wait) goes on to find a "better" screen protector.

I'll keep watching this forum to see what others may provide in their similar quest.

 

[HowEver]

You'll wait a while from "yesterday" if you just emailed them. Keep in mind that there are a LOT of unhappy customers, and a LOT who heard that PowerSupport will rectify the situation.

 

[creativedogmedia]

You'll wait a while from "yesterday" if you just emailed them. Keep in mind that there are a LOT of unhappy customers, and a LOT who heard that PowerSupport will rectify the situation.

No you wont. I heard back from them in less than a day.

 

[vassilbg]

They've actually been really quick in response times. Less than 24 hours for sure, and for me, its been a few hours after I send the email and they respond. Great customer support and excellent products as many have mentioned.

I have the current version 2 of Anti Glare, which 'barley' covers the screen itself, waiting on revision 3. I have the clear matte Air Jacket on the way as well.

 

[HowEver]

I guess that must be the case for everybody then. Thanks for clearing that up.

No you wont. I heard back from them in less than a day.

 

[creativedogmedia]

I guess that must be the case for everybody then. Thanks for clearing that up.

So they are responding quickly to some folks and slowly to others? I stand corrected.

 

[overfedexed]

So they are responding quickly to some folks and slowly to others? I stand corrected.

After I saw your post I emailed PS. I heard back from them in less than 24 hours. I got my refund within three days I think.

Thanks again ddublu.

 

[scsiguru]

After I saw your post I emailed PS. I heard back from them in less than 24 hours. I got my refund within three days I think.

Thanks again ddublu.

You must have been one of the lucky ones...still no response from them. I'll wait a few more days and send another email...just not happy with these screen protectors.

 

[inf]

PowerSupport - Bad news

So ps is refunding all the screen protector orders if you are not satisfied?

 

[scsiguru]

nm

 

[puma1552]

So as I mentioned PS told me they would send a revision 2 version of the crystal film set to me for free to replace the poor fitting revision 1 anti-glare.

When I heard they were working on a revision 3, I told them to just send me revision 3 when they have it ready, this was a while ago.

I was getting restless though to ditch this stop gap anti glare protector which I really hate, poor fitment aside, and was almost to the point of just telling them to send me revision 2 and I'd buy revision 3 when it was ready. As luck would have it, they actually came right out at about that time and told me they would send me revision 2 for now, and also revision 3 later. i thought awesome, great.

got the revision 2 films today. they are for the 6+, not the 6 despite numerous times mentioning that i wanted crystal films for the 6. ugh. another week or more with the anti glare, yuck.

 

[scsiguru]

I got a refund for my revision 2 and I'll be anxiously waiting for revision 3 to see how it fits.

 

[Mr. PoopyPants]

Gotta hand it to PowerSupport - they were very prompt in mailing out a replacement. It's not perfect, but definitely better than the first version and they get a huge thumbs up in customer service from me.

 

[puma1552]

On the plus side they have already shipped another set of the correct ones and told me to keep the 6+ ones.

so a big thumbs up to PS for trying to do right.

 

[HowEver]

I just put the latest PowerSupport screen protector for iPhone 6 on, the one they sell at the Apple Store Yorkdale (Toronto). Oddly they were still selling the previous version right beside it (that one had a sticker for iPhone 6; the newer one had "iPhone 6" right in the packaging text).

It fits pretty well, mostly because it doesn't extend to the sloping glass on the sides, or the top and bottom. This works well for me since I prefer a case with a lip, so it ensures no interference with cases.

And yay, it went on perfectly. No dust, no bubbles, just right.

 

[scsiguru]

I just put the latest PowerSupport screen protector for iPhone 6 on, the one they sell at the Apple Store Yorkdale (Toronto). Oddly they were still selling the previous version right beside it (that one had a sticker for iPhone 6; the newer one had "iPhone 6" right in the packaging text).

It fits pretty well, mostly because it doesn't extend to the sloping glass on the sides, or the top and bottom. This works well for me since I prefer a case with a lip, so it ensures no interference with cases.

And yay, it went on perfectly. No dust, no bubbles, just right.

Do you have any pics? Just curious to see how far it extends on the glass. The one I have could certainly go out farther without getting to the slope. Thanks!!

 

[HowEver]

I'll see what I can find to take the photos

But.. agreed. The screen protector could be larger.

Do you have any pics? Just curious to see how far it extends on the glass. The one I have could certainly go out farther without getting to the slope. Thanks!!

 

[veedubshafer]

I have the PS film on my 6+. The figment looks just like yours. I like it, don't mind the cutouts as the protector covers 99.9% of the screen. In a year I'll peel it off and sell my phone on eBay just like always.

 

[CanadaEh]

A lot of brands have horrible cut outs