Hi I sorta "inherited" a 20 GB, 4th generation iPod from my brother after he bought the 30 GB video. Unfortunately, when I connect the iPod to the PC, it will charge OK, which indicates the battery is fine, but neither my PC nor itunes will recognize it. Instead, after charging, I get a folder with an exclamation sign icon. I have visited the support section on the Apple website and verified that the iPod is fully charged. I have reset several times, but I don't know how I can 'restore" if my PC won't recognize the iPod. Frankly, the support section is starting to annoy me as it feels more like I am reading a "Chose Your Own Adventure" book. Cutting to the chase, I really want to keep this particular iPod, it being a 20 GB and all [I have TONS of music], but I am outside the US. Would anyone here know why my iPod is doing what it is doing and is it worth it to send it to be repaired in the US? Is there something I could do to fix it? Anyone else had something similar happen with their iPods?