Remotely maintaining my parents' PC from my home

Discussion in 'Community Discussion' started by YS2003, Jun 9, 2012.

  1. macrumors 68020


    Dec 24, 2004
    Finally I have arrived.....
    Is there a decent freeware I can use to help my folks in the country with "Windows" PCs? I have a Windows XP PC on a Fujitsu machine, which I only use for MS Money, as I use my Macs for my computing (I have a Lenovo Laptop supplied by my company, however). It is difficult to do a tech support remotely to help them with installing or uninstalling software since my parents are not really good with computers.
  2. macrumors regular

    Jun 9, 2011
    Try Teamviewer, it's free for home use and very good, it lets you VoIP and video chat at the same time, also handles file exchange and seems to be secure :)
  3. macrumors G5


    Jul 29, 2011
    Somewhere Back In The Long Ago
  4. macrumors 6502


    Dec 16, 2008
    London, UK
    logmein is pretty seemless, with a free version, and if you go pro, file transfer.
    No need for any router configuration.
  5. macrumors newbie

    Jun 13, 2011
    +1 on teamviewer. It is so easy that it will make you cry.
  6. macrumors 68040


    May 27, 2006
    If both computers were running Windows 7 then you wouldn't need any additional software at all.
  7. macrumors G3


    Mar 20, 2007
  8. macrumors regular

    Jun 9, 2011
    Unless you are behind a router, the you have to configure port forwarding.
    Teamviewer works out of the box without any configuration and even behind NAT and Proxy :)

    This is the best Freeware that I know of that does everything. You can even set up unattended access, or generate a password every time you share your desktop. For me it's a killer app.
  9. macrumors G3


    Oct 1, 2005
    Colorado Springs, CO
    Personally I use LogMeIn but I hadn't heard of TeamViewer. I may have to take a look. What are the advantages over LogMeIn though? I need access on OS X and iOS.
  10. macrumors 68030

    Oct 9, 2007
    Windows Remote Desktop is a free download on the Office for Mac website - Office isn't required. It's pretty good. I pair it with LogMeIn Hamachi VPN, which runs on Windows and OS X. Also free, no config.

    On iOS I use LogMeIn.
  11. macrumors 6502


    Nov 7, 2010
    San Antonio,Texas
    TeamViewer FTW!

    I have to give my two cents here too. Teamviewer is wicked simple. Rock solid and gets the job done for zip-zilch-nadda. While I have tried Logmein, it's just not as good, and you get pestered to pay for a full version, which truly sucks.

    With TeamViewer, it does not matter what OS you are using, and like other's have said, proxies? Firewalls, no worries. I have actually done maintenance work on my wife's macbook when she was deployed to Afganhistan from my home office here in California with no issues.

  12. macrumors regular

    Jun 9, 2011
    You can now also try the Remote Desktop for Chrome extension which works over the Internet also and also is free :D
  13. macrumors 6502

    Nov 25, 2012
    I concur. My mom is overseas and I am here in the States and I used TeamViewer as well. It is pretty fast and the connection is pretty reliable even her internet connection is below 1mbps. :p

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