Remotely maintaining my parents' PC from my home

Discussion in 'Community Discussion' started by YS2003, Jun 9, 2012.

  1. macrumors 68020

    YS2003

    Joined:
    Dec 24, 2004
    Location:
    Finally I have arrived.....
    #1
    Is there a decent freeware I can use to help my folks in the country with "Windows" PCs? I have a Windows XP PC on a Fujitsu machine, which I only use for MS Money, as I use my Macs for my computing (I have a Lenovo Laptop supplied by my company, however). It is difficult to do a tech support remotely to help them with installing or uninstalling software since my parents are not really good with computers.
     
  2. macrumors regular

    Joined:
    Jun 9, 2011
    #2
    Try Teamviewer, it's free for home use and very good, it lets you VoIP and video chat at the same time, also handles file exchange and seems to be secure :)
     
  3. macrumors G5

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
  4. macrumors 6502

    rowley

    Joined:
    Dec 16, 2008
    Location:
    London, UK
    #4
    logmein is pretty seemless, with a free version, and if you go pro, file transfer.
    No need for any router configuration.
     
  5. macrumors newbie

    Joined:
    Jun 13, 2011
    #5
    +1 on teamviewer. It is so easy that it will make you cry.
     
  6. macrumors 68040

    neiltc13

    Joined:
    May 27, 2006
    #6
    If both computers were running Windows 7 then you wouldn't need any additional software at all.
     
  7. macrumors G3

    Kilamite

    Joined:
    Mar 20, 2007
  8. macrumors regular

    Joined:
    Jun 9, 2011
    #8
    Unless you are behind a router, the you have to configure port forwarding.
    Teamviewer works out of the box without any configuration and even behind NAT and Proxy :)

    This is the best Freeware that I know of that does everything. You can even set up unattended access, or generate a password every time you share your desktop. For me it's a killer app.
     
  9. macrumors G3

    QuarterSwede

    Joined:
    Oct 1, 2005
    Location:
    Colorado Springs, CO
    #9
    Personally I use LogMeIn but I hadn't heard of TeamViewer. I may have to take a look. What are the advantages over LogMeIn though? I need access on OS X and iOS.
     
  10. macrumors 68030

    Joined:
    Oct 9, 2007
    #10
    Windows Remote Desktop is a free download on the Office for Mac website - Office isn't required. It's pretty good. I pair it with LogMeIn Hamachi VPN, which runs on Windows and OS X. Also free, no config.

    On iOS I use LogMeIn.
     
  11. macrumors 6502

    DrakkenWar

    Joined:
    Nov 7, 2010
    Location:
    San Antonio,Texas
    #11
    TeamViewer FTW!

    I have to give my two cents here too. Teamviewer is wicked simple. Rock solid and gets the job done for zip-zilch-nadda. While I have tried Logmein, it's just not as good, and you get pestered to pay for a full version, which truly sucks.

    With TeamViewer, it does not matter what OS you are using, and like other's have said, proxies? Firewalls, no worries. I have actually done maintenance work on my wife's macbook when she was deployed to Afganhistan from my home office here in California with no issues.

    ~Drake
     
  12. macrumors regular

    Joined:
    Jun 9, 2011
    #12
    You can now also try the Remote Desktop for Chrome extension which works over the Internet also and also is free :D
     
  13. macrumors 6502

    Joined:
    Nov 25, 2012
    #13
    I concur. My mom is overseas and I am here in the States and I used TeamViewer as well. It is pretty fast and the connection is pretty reliable even her internet connection is below 1mbps. :p
     

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