I agree, the mail in boxes are crazy protected as well as the new computers which are double boxed.
Apple needs to take a look at this.
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RESOLVED: Refurb MBP mistreated and damaged
- Thread starter Meldar
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I agree, the mail in boxes are crazy protected as well as the new computers which are double boxed.
Apple needs to take a look at this.
It's too bad this happened, but in the end, it seems you came out all the better for it. Instead of a refurb, you got a brand new mbp. =)
Yes I did.
As for the packaging, which I saw mentioned -
I was surprised too. The computer was literally suspended in the middle. Too much pressure on either side and *snap*. Or whatever the hell got shoved through the bottom.
In the same vein - I got a package a couple weeks ago containing a light fixture made of paper (essentially a big "Japanese Lantern") and a music stand made of metal. They were shipped to me from home, since I'm at college...the box was packed with those air-filled bags, and then the postal service had stamped "FRAGILE" on it no less than three times.
No indication on my refurb's box though. Not even "this side up"
At this point I think being mad about that mistake borders on dwelling on the past unnecessarily...
As for the packaging, which I saw mentioned -
I was surprised too. The computer was literally suspended in the middle. Too much pressure on either side and *snap*. Or whatever the hell got shoved through the bottom.
In the same vein - I got a package a couple weeks ago containing a light fixture made of paper (essentially a big "Japanese Lantern") and a music stand made of metal. They were shipped to me from home, since I'm at college...the box was packed with those air-filled bags, and then the postal service had stamped "FRAGILE" on it no less than three times.
No indication on my refurb's box though. Not even "this side up"
At this point I think being mad about that mistake borders on dwelling on the past unnecessarily...
I had my new macbook pro shipped fedex, and no issues. I work for a family company and we get a lot of shipments from distributers and fedex is by far the most consistent for packages arriving on time and in tact.
Fedex 9/10
DHL - 8/10
Purolator - 7/10
UPS - 3/10 most of the time when things come in from ups the are almost not recognizable and i am referring to decent sized boxes like an RV furnace.
Fedex 9/10
DHL - 8/10
Purolator - 7/10
UPS - 3/10 most of the time when things come in from ups the are almost not recognizable and i am referring to decent sized boxes like an RV furnace.
Yes, I've never had problems with them either...Most likely a one-time thing. But it's equally likely that the box was damaged by and at the warehouse, which is not FedEx, only a small distribution center overseen at a distance by Apple.