second macbook second frown

Discussion in 'Mac Pro' started by wyatt23, Aug 22, 2006.

  1. wyatt23 macrumors 6502a

    wyatt23

    Joined:
    Mar 7, 2006
    Location:
    Forest Hills, NY
    #1
    i ordered a refurb macbook a few weeks ago took forever to get. when i got it i opened it up and there was a space above there the dvd drive was and the white bezel. the lcd had a similar gap as well.

    called apple. they gave me a shipping slip. sent it back.

    today JUST opened my new one, perhaps 10 minutes ago.

    there is a large gap between the dvd and the white face that is on top of it. PLUS the 'N" key sticks hardcore.

    to make matter worse the frist book they gave me had 1GB of ram. this one has what i paid for 512mb, it's not the same book.

    do anyone else have this defect? am i beig a stickler about it? is it wrong for me to have the same expectations from a factory refurbished product as i do from a brand new one?

    my last mac was a had me down. this is the first apple i've worked and paid for. i am very disappointed in apple.
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    Wow, that's really stupid of them. If I were you, I would get on the phone with them immediately and start arguing. If the first rep doesn't get you what you want, as for their manager until things start happening.

    You are NOT wrong to expect anything but the best from a refurb Mac. It is supposed to perform to the same specs as new models.
     
  3. wyatt23 thread starter macrumors 6502a

    wyatt23

    Joined:
    Mar 7, 2006
    Location:
    Forest Hills, NY
    #3

    done. my macbook will be arriving tomorrow. tho arguing will get you nowhere. plus the guys on the phone, they didn't make the mistake. arguing with them is only going to ruin their day. plus it gives them a reason to put you on hold a little longer, be a little more attitudy with you. i'm nice as pie. i have a new computer tomorrow morning.


    tho, there's a saying. all bad things come in threes lol.
     
  4. flyguy451 macrumors regular

    Joined:
    May 3, 2005
    #4

    Nope, bad things come at random - you can choose to count them in threes if you want to though.
     
  5. blueflame macrumors 6502a

    blueflame

    Joined:
    Apr 3, 2003
    Location:
    Studio City
    #5
    iahd 4 macbooks, each one with a different problem. this is the only computer ive ever had problems with from apple, but ive had so many, i got one finally that i consider good enough for me to keep, but still has a flaw, the left hand side case if a little not as attatched, i dont know how to dscribe it, but its good nough and everyhitng works well so im keeping it
    andreas
     

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