Serious Bug Found In Music Store

[CubaTBird]

Okay, im a Manilow fan, I admit. Now here's the thing, I went and downloaded "Ready To Take A Chance Again" from his "Ultimate Manilow" album and guess what, about 75% through listening to the downloaded file Barry says "Ready to take Chanmpbitt *CLICK*" Theres a bug in this song apple! I mean cmon, I paid 99 cents for it and its got pops and clicks?!?! What gives? I thought you guys said pristine encoding??!!

 

[Horrortaxi]

Have you brought this up with Apple? That stands a better chance of getting a result than telling us.

 

[themadchemist]

I'm sure you can get a refund from Apple.

 

[cranky]

MANY ERRORS WITH MUSIC STORE

I can't believe this is the only post I've seen about this. That's not the only error I've come across. Aside from some simple bugs with downloading, and ongoing annoyance that full albums are not actually the original albums but compilations of the singles, I have been repeatedly over-charged (up to $17) for the $9.99 album purchase option. Several times, the system has tallied my album purchases as singles, sometimes costing a great deal more.

Contact Apple for a refund? HA! By design, there's no simple customer service protocol in place. How many hours have I wasted thus far? After chasing every email address and complaint form I can find, it's tough to keep fighting them for a few bucks here and there.

So I'm posting on this web site and think this is a worthy topic because perhaps Apple's employees will notice the thread and take note. There's no other way to communicate with them.

- Rob

 

[CubaTBird]

Yeah, I sent them an email..

Waiting for a reply though.