I'm so frustrated right now. Please hear me out. Is there any way to replace a single broken key and not the whole keyboard?
I accidentally spilt some water on my laptop's keyboard about 2 years ago but all the keys still worked fine until about a month ago when the down and right arrow keys started acting up. I'd have to press them at least twice to get them working but the right arrow key eventually stopped working completely. Everything else worked just fine.
I set up an appointment with an authorised service provider to clean the laptop (it is more than 5 years old after all) and maybe repair the two arrow keys (I refused the complete keyboard & battery replacement as it would cost around €500). The technician said the pad of the up arrow key was missing, so the key would be sunk in. I couldn't quite visualise what happened but I signed the paper, paid for the service and left.
A few hours later, when I could inspect my Macbook properly, I noticed that the up arrow key was in fact fully sunk in (AKA levelled with the casing) and not working at all. The down and right arrow keys – the ones that stopped working prior to the service cleaning – are working a lot better (although not at 100%) but the technicians actually messed up a key that was previously working fine.
I emailed this authorised service provider and asked what could be done about it, seeing as it was them who messed up the up arrow key. They said nothing could be done other than the full keyboard replacement.
This post is getting wordy, I know, but I'm honestly speechless and shocked about this behaviour and their refusal to admit their fault. I'd expect them to at least cover a fraction of the service cost. No dice. So now I'm left with the laptop in a worse state than it was just a few days ago, with practically no resell value should I ever want to sell it.
So, what should I do?
I accidentally spilt some water on my laptop's keyboard about 2 years ago but all the keys still worked fine until about a month ago when the down and right arrow keys started acting up. I'd have to press them at least twice to get them working but the right arrow key eventually stopped working completely. Everything else worked just fine.
I set up an appointment with an authorised service provider to clean the laptop (it is more than 5 years old after all) and maybe repair the two arrow keys (I refused the complete keyboard & battery replacement as it would cost around €500). The technician said the pad of the up arrow key was missing, so the key would be sunk in. I couldn't quite visualise what happened but I signed the paper, paid for the service and left.
A few hours later, when I could inspect my Macbook properly, I noticed that the up arrow key was in fact fully sunk in (AKA levelled with the casing) and not working at all. The down and right arrow keys – the ones that stopped working prior to the service cleaning – are working a lot better (although not at 100%) but the technicians actually messed up a key that was previously working fine.
I emailed this authorised service provider and asked what could be done about it, seeing as it was them who messed up the up arrow key. They said nothing could be done other than the full keyboard replacement.
This post is getting wordy, I know, but I'm honestly speechless and shocked about this behaviour and their refusal to admit their fault. I'd expect them to at least cover a fraction of the service cost. No dice. So now I'm left with the laptop in a worse state than it was just a few days ago, with practically no resell value should I ever want to sell it.
So, what should I do?
