SGP - Maybe They Didnt Screw Me That Bad...

[Statusnone88]

So I ordered an SGP Skin Guard a couple days ago.

Got it in the mail today only to open it and find out that the "stem" of the Apple cutout in the back is missing. I really wouldn't mind, but the Apple without the stem looks like a fat packman with a dented head and his butt showing. I can't wait to deal with SGPs AWESOME customer service!

Anyone else have to deal with SGPs crappy customer service and would like to tell me what I'm in for?

 

[d88co88]

Epic fail

 

[Statusnone88]

Epic fail

I know. I took my PS Crystal off that was on the back (which was on there perfectly, might I add) to put this crap on.

 

[icecrystal23]

Wow. That's hilarious!

Jason from SGP on Facebook seems pretty responsive.

Good luck!

 

[Statusnone88]

Wow. That's hilarious!

Jason from SGP on Facebook seems pretty responsive.

Good luck!

Any way to contact him without Facebook? I haven't lowered myself to Facebook yet

 

[Menzo]

Try their 'Contact us' from their webpage. I did so yesterday asking for a replacement after my screen protector began lifting. They replied shortly thereafter with a shipping notice too. Very impressed as a lot of people here seem to have trouble contacting their customer support.

 

[lorenwade]

Soooo funny!

 

[mcqueen]

Are you positive its not there? I had to peel mine out, I figured I got sent a defective one also but when I looked closely there was an outline of the logo... and I had to take the cutouts out after I applied the skin to my phone

 

[Brother Esau]

Jason from SGP just sent me a ULTRA Fine "Beta" , ULTRA Oleophobic, Carbon Fiber 3D & a Fine Black Leather Smooth to test for them. all of the front pieces have the camera cut out and the Carbon Fiber & Ultra Fine Black Leather both have the Apple Logo "with the Stem".....you must have gotten a dud or as thye other poster suggested its because the cut out remains in place still

 

[chanerz]

Epic fail

 

[Steveo47]

hah how does that even happen? im sure they all go through a machine which cuts them, the stem machine must have been down.

 

[Brother Esau]

hah how does that even happen? im sure they all go through a machine which cuts them, the stem machine must have been down.

I was wondering the exact same thing bro
There is no stem machine the cuts are programmed into a CNC Routing Machine when the master template is Ok'ed by the Programmer/machinist the Production run for all to follow is started.

 

[Drakdaddy]

Alright, for one, why did you take off your PS? Most people leave it on when they apply the skin, including myself. Also, why did you take it off before you got the package?

 

[SchneiderMan]

LOL. Well know you will be even more unique!

 

[Statusnone88]

Alright, for one, why did you take off your PS? Most people leave it on when they apply the skin, including myself. Also, why did you take it off before you got the package?

Because I was told if you left the protector on the back, the adhesive to the Skin Guard would be extremely difficult to get off if trying to peel it from a screen protector.

 

[Statusnone88]

So i decided to just try and install it anyway to see how bad it really looked, and I'm noticing that when my Apple logo is PERFECTLY lined up with the Skin Guard, there a HUGE gap between where it ends and where the stainless bezel starts (so theres a lot of back showing) and when I throw the bumper on, you can still see a huge amount of the iPhone 4 back. I'm thinking I just got myself a really bad protector.

EDIT: I went to put the Skin Guard on and I saw the cutout for the "stem" like someone mentioned above.

So here are the pictures of my new dilemma... A huge freaking gap. And before anyone asks, it's installed perfectly.

 

[Drakdaddy]

So i decided to just try and install it anyway to see how bad it really looked, and I'm noticing that when my Apple logo is PERFECTLY lined up with the Skin Guard, there a HUGE gap between where it ends and where the stainless bezel starts (so theres a lot of back showing) and when I throw the bumper on, you can still see a huge amount of the iPhone 4 back. I'm thinking I just got myself a really bad protector.

EDIT: I went to put the Skin Guard on and I saw the cutout for the "stem" like someone mentioned above.

So here are the pictures of my new dilemma... A huge freaking gap. And before anyone asks, it's installed perfectly.

Well there is supposed to be gaps on all sides so that it doesnt interfere with the bumper, but yeah, definitely not supposed to be that bad of a gap. Also, isnt the stem supposed to be seperate from the apple?

 

[Statusnone88]

Well there is supposed to be gaps on all sides so that it doesnt interfere with the bumper, but yeah, definitely not supposed to be that bad of a gap. Also, isnt the stem supposed to be seperate from the apple?

it is, just ever so slightly so you can't tell from the pictures (had to take them with my iSight)

But yeah, I just hope SGP doesn't give me a load of bull saying something like "well when installed properly, blah blah blah."

I've watched so many videos on installs and reviews and no one seems to be having this same problem so I'm guessing it really is just a lemon Skin Guard.

 

[edrhew]

So the whole premise of your original post is moot, since you blamed SGP for not sending you the stem when in fact you were not observant enough to notice you did have the stem.

Also the cutouts are all done by a preset die cutter so I don't think a difference in size could be possible. There is some spacing on the edges to allow for the bumper so maybe you just didn't install it correctly.

E.

 

[Statusnone88]

So the whole premise of your original post is moot, since you blamed SGP for not sending you the stem when in fact you were not observant enough to notice you did have the stem.

Also the cutouts are all done by a preset die cutter so I don't think a difference in size could be possible. There is some spacing on the edges to allow for the bumper so maybe you just didn't install it correctly.

E.

Yeah, it's definintly not possible. Please explain to me then how when everything is lined perfectly up that the gap is still that large even with the bumper?

 

[johnnybgood15]

Yeah, it's definintly not possible. Please explain to me then how when everything is lined perfectly up that the gap is still that large even with the bumper?

Maybe you just got a bad one...I mean the apple stem was missing. Errrghhh ahhhhh wait you were wrong about that I'm guessing user error on all fronts!

 

[ilovegoodnugz]

I got one with the gap so +1 on that, it wouldn't be so bad if I didnt have ocd and am constantly trying to shift my bumper to cover it....

 

[Statusnone88]

I got one with the gap so +1 on that, it wouldn't be so bad if I didnt have ocd and am constantly trying to shift my bumper to cover it....

Thank you! The gap on mine is so big that no matter how I shift the bumper you can't even begin to hide it. I'm just really hoping that SGP gives me the benefit of the doubt and allows me to at least swap it out for another one. I've spent at least another hour today measuring the film and trying to reinstall it and it's definitely either cut too short, or the Apple Logo and the camera cut out were misplaced.

 

[ChiliBlue]

They seem to have an active Twitter account. @sgpstore

Try contacting them through there and you may get a faster response. My experience with their CS is that they are slow to respond through email.

 

[Statusnone88]

They seem to have an active Twitter account. @sgpstore

Try contacting them through there and you may get a faster response. My experience with their CS is that they are slow to respond through email.

Much appreciated. We'll have to see on Monday if they respond. I was really looking forward to using the Skin Guard/Bumper combo