shuffle problems

Discussion in 'Macintosh Computers' started by nbaker756, Jan 30, 2005.

  1. macrumors member

    Joined:
    Aug 18, 2004
    #1
    just got a 1gb shuffle and it wont sync with my G4 powermac on any usb port. everything is updated and the shuffle will only appear as a usb drive sometimes. what should i do.
     
  2. Moderator

    dejo

    Staff Member

    Joined:
    Sep 2, 2004
    Location:
    The Centennial State
    #2
    Contact Apple.
     
  3. macrumors regular

    Joined:
    Jan 22, 2003
    Location:
    Brooklyn, NY
    #3
    wait an hour or two for a good response from the MacRumors gang. That's usually what I do. Or wait and call 1-800-APL-CARE... though I don't think they're open on the weekends...
     
  4. macrumors 6502

    Joined:
    Aug 15, 2004
    Location:
    Arlington, VA
    #4
    That's what really ticks me off about AppleCare. 24/7 tech support, please!
     
  5. macrumors 65816

    wnameth

    Joined:
    Nov 18, 2004
    Location:
    Canada
    #5
    it could be that your USB ports are lose, this has happened to me, i just had to push them back in, try wiggling your shuffle, maybe the ports are the problem, OR YOU COULD CALL APPLE :rolleyes:
     
  6. macrumors 65816

    EJBasile

    Joined:
    Apr 20, 2004
    #6
    Does your G4 have USB 2.0 because i think the Shuffles only work with 2.0.
     
  7. macrumors G3

    Counterfit

    Joined:
    Aug 20, 2003
    Location:
    sitting on your shoulder
    #7
    Try resetting it. There should be an app on the CD it came with to completely reset it and reinstall the software (if applicable). Also, make sure you're using iTunes 4.7.1.
     
  8. thread starter macrumors member

    Joined:
    Aug 18, 2004
    #8
    update on problems

    i do have 4.7.1 and i called apple and all the said was to reinstall itunes and that didnt work. i tried it on my dads G3 ibook which was USB 1 and the shuffle works fine, no problems and it has all the same updates as the power mac
     
  9. macrumors 6502a

    Joined:
    Apr 24, 2004
    #9
    it does work with usb 1... i didn't have the 2.0 drivers installed and it still worked fine.. then i installed the correct drivers and wahla... much faster syncing hehe

    oh this is on my pc... too much music to fit on my powerbook.. and i have my klipsch pro medias hooked up to the pc anyway so.. there you have it
     
  10. macrumors 65816

    RBMaraman

    Joined:
    Jul 25, 2002
    Location:
    Prospect, KY
    #10
    Shuffles work with any USB port (1.0, 1.1, 2.0).
     

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