shuffle problems

Discussion in 'Macintosh Computers' started by nbaker756, Jan 30, 2005.

  1. macrumors member

    just got a 1gb shuffle and it wont sync with my G4 powermac on any usb port. everything is updated and the shuffle will only appear as a usb drive sometimes. what should i do.
  2. Moderator


    Staff Member

    Contact Apple.
  3. macrumors regular

    wait an hour or two for a good response from the MacRumors gang. That's usually what I do. Or wait and call 1-800-APL-CARE... though I don't think they're open on the weekends...
  4. macrumors 6502

    That's what really ticks me off about AppleCare. 24/7 tech support, please!
  5. macrumors 65816


    it could be that your USB ports are lose, this has happened to me, i just had to push them back in, try wiggling your shuffle, maybe the ports are the problem, OR YOU COULD CALL APPLE :rolleyes:
  6. macrumors 65816


    Does your G4 have USB 2.0 because i think the Shuffles only work with 2.0.
  7. macrumors G3


    Try resetting it. There should be an app on the CD it came with to completely reset it and reinstall the software (if applicable). Also, make sure you're using iTunes 4.7.1.
  8. macrumors member

    update on problems

    i do have 4.7.1 and i called apple and all the said was to reinstall itunes and that didnt work. i tried it on my dads G3 ibook which was USB 1 and the shuffle works fine, no problems and it has all the same updates as the power mac
  9. macrumors 6502a

    it does work with usb 1... i didn't have the 2.0 drivers installed and it still worked fine.. then i installed the correct drivers and wahla... much faster syncing hehe

    oh this is on my pc... too much music to fit on my powerbook.. and i have my klipsch pro medias hooked up to the pc anyway so.. there you have it
  10. macrumors 65816


    Shuffles work with any USB port (1.0, 1.1, 2.0).

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