That's crazy. I'm not sure, I feel like it was fishy that you could do orders over the phone but would have to pay shipping but online there's no shipping or taxes at least for upgrades with iPhone forever. Over the phone orders worked but the site was buggy.
I got mine through right as the rep on the phone was telling me the shipping cost. Had him stop his order real quick. Seems a bit fishy.
Been having this problem for weeks with them, only way I was able to fix it by changing the page to Spanish and using Google Chrome to translate the page.