T-Mobile Announces 'Jump' Phone Upgrade Program

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Jul 10, 2013.

  1. macrumors bot


    Apr 12, 2001

    At an event in Manhattan today, T-Mobile USA announced a new phone upgrade program called "Jump," which is designed to allow subscribers to upgrade their phones at regular intervals.


    With Jump, customers will pay the same subsidized amount that a new customer pays, without the need to wait to qualify for an upgrade. Jump requires T-Mobile customers to pay a $10 monthly fee for the service and trade-in old devices, but it offers up to two phone upgrades per year after a six month waiting period. T-Mobile CEO John Legere spoke to AllThingsD about the new program:
    This is a significant policy change that sets T-Mobile apart from other carriers, which often require contracts to expire before upgrade pricing on a new device is available. Both Verizon and AT&T, for example, have recently implemented policies that only allow customers to upgrade after 24 months have passed.

    T-Mobile's policy change comes three months after it announced both the iPhone 5 and its "Uncarrier" policies, which allow customers to purchase a phone without a monthly contract. Instead, T-Mobile requires a down payment of $150 along with a $20 monthly device fee for the iPhone 5.

    At today's event, T-Mobile also announced that it plans to create a new family plan for customers without enough credit to quality for traditional phone contracts and plans to expand its LTE network in the near future.

    T-Mobile has published a series of ads on the new Jump feature, with the slogan "Upgrade when you want, not when you're told."

    Article Link: T-Mobile Announces 'Jump' Phone Upgrade Program
  2. macrumors 6502


    May 23, 2012
  3. joelisfar, Jul 10, 2013
    Last edited: Jul 10, 2013

    macrumors member

    Jun 29, 2012
    ^ AT&T did this too? Anyone got a link to that story? Did MacRumors cover it?
  4. macrumors 6502

    May 13, 2009
    New Jersey
  5. macrumors 68000


    Oct 2, 2007
    Does this mean you can pay the $10 monthly if you buy a phone that is close to a new phone release date, THEN when the new phone comes out, upgrade and then drop the $10 monthly?

    seems good, i suppose , if you are a super regular upgraded...i am not, still on iphonr 4
  6. Guest

    Sky Blue

    Jan 8, 2005
    So... You're paying $10 a month and you have to give up your old device?

    If you want the latest iPhone, on top of the cost of the phone, you're paying $120 a year extra and losing out on the $$$ from selling you're old phone.

    Pretty crap deal.
  7. macrumors member

    Jun 22, 2010
    Los Angeles, CA
    Seems like a waste of money unless you're prone to breaking phones. You can sell your old iPhone for a lot and make up the difference. Shoot, my 4S sold for $480 cash when the 5 came out. I probably could've gotten more too.
  8. macrumors newbie

    Jul 8, 2013
    Not sure if AT&T does this, but with Verizon, while you do sign a 2 year contract, you are able to upgrade within 6 months of your contract expiring. So really you are only locked in for 18 months. I don't see the need to continuously update your device unless you just have to have the best thing that's out. Which is fine, just would rather save that money to spend on something else.

    My personal preference. To each their own of course!
  9. macrumors 6502a

    Dec 19, 2011
    WHY are wireless carriers complicating situations that arn't complicated? :confused:
  10. macrumors 6502

    Dec 2, 2005
    Germantown, MD
    Really? If you're planning on upgrading every year that means you're going to pay completely out of pocket for every other phone, right? I'm honestly not sure how this works, since I was under the impression T-mobile really didn't subsidise devices anymore.


    Not anymore. Verizon changed their terms a while ago to the full 24 months.
  11. macrumors 601


    Oct 3, 2006
    That is now misinformation.
  12. macrumors 68040


    I'm going back to a land line, dial up internet, and a pager and not deal with any of this.
  13. Editor


    Staff Member

    Dec 7, 2012
    We didn't end up covering it (I think because AT&T announced it late at night right before WWDC), but it happened. http://news.cnet.com/8301-1035_3-57...evice-upgrade-wait-time-from-20-to-24-months/


    There's a six month waiting period, so you have to pay at least $60 before you would be able to upgrade to the next phone.
  14. macrumors 6502a

    Dec 19, 2011
    So you buy a device on a payment plan, decide hafway thru paying for it you want a newer device, upgrade on another payment plan and still pay off the old payment plan PLUS $120 extra dollars a year?

  15. Paragonal17, Jul 10, 2013
    Last edited: Jul 10, 2013

    macrumors newbie

    Jul 8, 2013
    Maybe I'm not clear on the conditions, but I am currently eligible for an upgrade and did a week trial of the Samsung just to try it out before deciding on waiting for the 5S. And when I did the trial, it was basically like getting a new phone. I had to pay for it and renew my contract. So my new upgrade date became 18 months from when I started the trial, but it was still a 2 year contract. The upgrade date reverted back when I ended the trial and decided not to stick with the Samsung. Got my refund, the whole 9 yards.

    Might be because I've been a Verizon customer for years. But if the conditions did change, oh well!
  16. macrumors 601


    Oct 1, 2010
    Maybe this move by T-mobile will force the carriers to rethink this strickley enforced 24 month wait for an upgrade.
  17. macrumors G3


    Jun 12, 2012
    I agree that this really makes no sense. People who upgrade every 6 or so months pay full price, say $650. After about 6 months they sell that phone for around $500 and buy a new one. They end up losing around $150 which is still cheaper than tacking on $10 a month to your plan and paying the subsidized price of $199.

    I see this helping people who upgrade yearly though. They usually take a much larger hit in resell value...but it would still be close to being a wash.
  18. Editor


    Staff Member

    Dec 7, 2012
    You no longer continue to pay for the old device, you trade it in and then pay the device fee on the new device. You're not paying two device fees at once.
  19. macrumors 68030


    Oct 3, 2009
    Oh the hassles of using things that you don't actually own even though you're paying for them.
  20. macrumors 68020

    Oct 14, 2011
  21. macrumors 603


    Aug 4, 2011
    $50 /mo basic service

    $10 /mo addon for 2GB data

    $10 /mo fee for early trade in.
    $20 /mo payment plan for iPhone.

    It starts adding up fast.
  22. macrumors 65816

    Aug 9, 2008
    Wow...T-mobile went from simplifying things to complicating them. I see they're trying to add a perceived benefit and it stands to make them money....lots of people will end up paying an extra $10 per month for the right to upgrade anytime and then never upgrade. Or they will feel compelled to upgrade even if they don't really need to which gives T-mobile another device sale. So it's good for them but I don't really see a true customer benefit except to make it easy for clueless people who always like to have the latest.
  23. macrumors G4

    Chupa Chupa

    Jul 16, 2002
    Interesting concept and for those who like the path of least resistance it might work out for them IF T-Mob is decent in their area and they don't travel much.

    But, assuming used iPhones hold value it seems it's still less expensive to pay full boat then sell when you are ready to upgrade. Under T-Mob's plan you pay the $199 subsidized rate + another $120 if you keep it, say, until the next iPhone. You have to give them the phone back so cost of use is $319. OTOH if you bought an unlocked phone at full price $649 you could easily sell it a year later for $400, so total cost of use is $249.

    So bottom line, all these carriers prices are the same. It's just a big shell game as to where they make their $ and how they pull you in. I stick with ATT b/c I have a grandfathered data plan. Otherwise I'd probably go Verizon just because the GSM side is unlocked.
  24. macrumors 6502

    Aug 2, 2012
    Its not that complicated. For someone that wants the latest and greatest every 6 months, then its not that bad of a deal. Its pretty much $60 extra to jump to a new phone every 6 months. I'm still on an iPhone 4, so its not for me. For Android power users, it may be something to think about.
  25. macrumors 68000


    Jul 9, 2010
    here and there
    I think it would be a better deal to get a new iPhone very year (at a higher price, but not paying the $10) and resell the old model ..... last years model iPhones still get a very good price when reselling them.

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