VIDEO: iPhone 7 Plus Camera Issue - Anyone else's doing this?

[dillonm]

As you can see in the video my camera is non functional. I have done a hard reset and the issue will not go away. Anyone else having this problem?

 

[McPhallus]

Has to be a hardware issue. Get thee to thy nearest Apple Store.

 

[dillonm]

Has to be a hardware issue. Get thee to thy nearest Apple Store.

Every Apple Store near me doesn't have any appointments until Friday. I wonder if they'll help me if I walk in and show that this phone is brand new. My job requires lots of picture taking, and I can't wait three days to get this fixed.

 

[McPhallus]

I'm certain they will. Apple loves returns, and you have a very obvious issue. You could just walk in. You may have to wait, but they will probably make an effort to squeeze you in if you explain your issue is critical to your job.

Every Apple Store near me doesn't have any appointments until Friday. I wonder if they'll help me if I walk in and show that this phone is brand new. My job requires lots of picture taking, and I can't wait three days to get this fixed.

 

[AbSoluTc]

As you can see in the video my camera is non functional. I have done a hard reset and the issue will not go away. Anyone else having this problem?

To narrow down hardware or software, try a third party app. Instagram, snapchat or something else. See if that also does it.

 

[dillonm]

To narrow down hardware or software, try a third party app. Instagram, snapchat or something else. See if that also does it.

The camera does work when using Snapchat. That mean its software? I have restored and reset, and it still does it

 

[AbSoluTc]

The camera does work when using Snapchat. That mean its software? I have restored and reset, and it still does it

Correct. If the camera works and doesn't do the same stutter, it's a software glitch. You'll want to restore the phone, install iOS 10.0.1 and setup as new and see if it does it. If you've already done that, something else is going on.

 

[dillonm]

Correct. If the camera works and doesn't do the same stutter, it's a software glitch. You'll want to restore the phone, install iOS 10.0.1 and setup as new and see if it does it. If you've already done that, something else is going on.

I tested it on Periscope, and it stutters on that app as well. Weird

 

[AbSoluTc]

I tested it on Periscope, and it stutters on that app as well. Weird

Yeah, have apple check it out.

 

[burgman]

Every Apple Store near me doesn't have any appointments until Friday. I wonder if they'll help me if I walk in and show that this phone is brand new. My job requires lots of picture taking, and I can't wait three days to get this fixed.

Yes, every Apple store I have visited has least one table with staff just for walk ins.

 

[dillonm]

Yeah, have apple check it out.

Took it into Apple. They fit me in, and have a new phone ordered for me. Said it will arrive in a couple days

 

[iBreatheApple]

The camera does work when using Snapchat. That mean its software? I have restored and reset, and it still does it

Correct. If the camera works and doesn't do the same stutter, it's a software glitch. You'll want to restore the phone, install iOS 10.0.1 and setup as new and see if it does it. If you've already done that, something else is going on.

I tested it on Periscope, and it stutters on that app as well. Weird

I think video recording in snap chat is just a screen recording of the "camera viewer".

 

[Dandandan65]

I had this exact same problem and recently contacted Apple and confirmed they are having alot of cases of faulty telephoto lenses and because it is within 14 days of purchase you can walk into a store no appointment required with your receipt and they must replace it

 

[dillonm]

My replacement phone is doing the EXACT same thing, and I set it up as a new phone. Do I have the worst luck ever getting two faulty phones? Or is this a software glitch only affecting some users?

 

[ShadowYYZ]

Dang, I need to take mine in I just have a static noise..