Warranty Question

Discussion in 'Mac Apps and Mac App Store' started by thabridawg, Jul 28, 2003.

  1. thabridawg macrumors member

    Joined:
    Aug 16, 2002
    #1
    I bought my dual 1 GHz Quicksilver less than a year ago, and recently I spilled some juice on it the keyboard that came with it. 6 or so keys on the bottom left don't work now, do you guys think I can get a new keyboard, or have my keyboard fixed?

    This page says that keyboards are under warranty...

    http://www.apple.com/support/products/proplan.html
     
  2. Doctor Q Administrator

    Doctor Q

    Staff Member

    Joined:
    Sep 19, 2002
    Location:
    Los Angeles
    #2
    Did you buy AppleCare protection (i.e., pay extra for coverage) when you bought the G4?
     
  3. strider42 macrumors 65816

    strider42

    Joined:
    Feb 1, 2002
    #3
    Re: Warranty Question

    You could call them and find out for sure. I'm rather inclined to think they won't, since the damage is obviously caused by the user and not a defect in the product.

    That said, you can probably fix the problem. You could try dunking the keyboard completely under water (distilled water would be best, but people have used tap water without problems). Let it soak for a little while, dissolve all the juice. You could pop off the keys affected and scrub off any obvious residue. Then let it dry for a few days. This has brought a number of keyboards back to life.
     
  4. Mblazened macrumors regular

    Joined:
    Dec 20, 2002
    Location:
    The Valley
    #4
    keyboards don't get returned to apple so you could probably get them to agree to it if you are slick.

    But under legitimate warranty circumstances, the warranty would not cover user damage, and never any spillage.

    So you could use strider42's cleaning suggestion. A clean, dry keyboard that is presented to a service center will certainly be accepted.
     

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