What Will Apple Do?

[RecTechMin]

I have a 2.5 year old powerbook that I sent in to apple in order to fix its broken case, which apple said is covered by applecare.

They are having trouble locating the piece and have had my powerbook on "hold" for nearly a month. They said they would call me back within 48 hours if they still can't find the piece and come up with a "solution."

if the computer can't be fixed, what are the options? has anyone else heard of this? i've been screwed for the last month, i need a computer to work!

 

[Chrispy]

I have a 2.5 year old powerbook that I sent in to apple in order to fix its broken case, which apple said is covered by applecare.

They are having trouble locating the piece and have had my powerbook on "hold" for nearly a month. They said they would call me back within 48 hours if they still can't find the piece and come up with a "solution."

if the computer can't be fixed, what are the options? has anyone else heard of this? i've been screwed for the last month, i need a computer to work!

If they can't repair it then they are obligated to give you a replacement. You paid for Applecare and you should get what you paid for. If they try to jerk you around anymore I would politely demand a replacement unit as you have already waited for a month.

 

[RecTechMin]

i hope they will follow through.