Will apple repair my mac?

Discussion in 'Mac Basics and Help' started by Deanofmean1000, Jan 4, 2013.

  1. macrumors newbie

    Joined:
    Jan 4, 2013
    #1
    Hello,

    A few months ago I purchased a MacBook Pro and after a few days noticed what I thought was a dead pixel on the screen. After ringing apple
    Care they advised me to return the item to where I bought it (Amazon) as the problem had occurred so soon.

    I was happy with this but after an inspection from a friend I was informed the pixel wasn't dead but just stuck. I wasn't aware of this difference and was directed toward a widget which played fast moving colours over the stuck pixel to see if it fixed it. Thankfully after two attempts this worked and all was good. Now though in a different area of the screen an actual dead pixel has appeared. I tried the same thing as before to no avail. I was wondering if I took the MacBook to an Apple store would they repair it or say that i should have just swapped it with Amazon?

    Any help would be appreciated!

    Ian
     
  2. r0k
    macrumors 68040

    r0k

    Joined:
    Mar 3, 2008
    Location:
    Detroit
    #2
    I would be very surprised if they didn't fix it. I would, however back up your data before you take your machine in. I recommend copying all the stuff you care about to a USB drive in addition to a Time Machine backup. Crashplan will do this for free. Carbon Copy Cloner can make a bootable image of your stuff.
     
  3. macrumors 6502a

    Joined:
    Mar 20, 2006
    Location:
    Washington State
    #3
  4. thread starter macrumors newbie

    Joined:
    Jan 4, 2013
    #4
    Thanks for help guys!

    Yeh I'm aware of their dead pixel policy. My main concern was that they might say "oh we told you to take it to amazon and because you haven't we won't repair it for you"
     
  5. macrumors 6502a

    Joined:
    Mar 20, 2006
    Location:
    Washington State
    #5
    You should be fine in that case. They have an obligation so stand by their warranty. You're good.
     

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