Will Apple replace my iPhone for a non working sleep/wake?

Discussion in 'iPhone' started by adcx64, Nov 6, 2012.

  1. macrumors 65816

    adcx64

    Joined:
    Nov 17, 2008
    Location:
    Cudi Zone
    #1
    Hey guys, my sleep button on my iPhone 5 stopped working, unless pressed extremely hard. Wil I need to fight with the "geniuses" for a new one?
     
  2. Moderator

    SandboxGeneral

    Staff Member

    Joined:
    Sep 8, 2010
    Location:
    Detroit, Michigan
    #2
    I doubt it. They'll either repair it or replace it. A girlfriend of mine had the earphone jack messing up and they gave her a whole new phone without hassel.
     
  3. macrumors 68020

    Joined:
    Nov 15, 2011
    #3
    doubtful. seems pretty clear cut to me so long as there's nothing obviously showing that you've dropped or otherwise damaged the phone yourself.
     
  4. macrumors G5

    gnasher729

    Joined:
    Nov 25, 2005
    #4
    1. With that kind of question you should always mention your country. 2. Any iPhone 5 around is almost new, so there shouldn't be any problem at all getting your problem fixed. 3. Since your iPhone 5 is almost new, they'll either fix it, or you will likely get an iPhone that is as good as new (refurbished).
     
  5. thread starter macrumors 65816

    adcx64

    Joined:
    Nov 17, 2008
    Location:
    Cudi Zone
    #5
    I'm in America. But I'll set up an appointment later this week and have at it. Thanks!
     
  6. rw3
    macrumors 6502a

    rw3

    Joined:
    May 13, 2008
    Location:
    DFW, TX
    #6
    Instant replacement....we don't fight with you.
     
  7. macrumors 68040

    eastercat

    Joined:
    Mar 3, 2008
    Location:
    PDX
    #7
    As long as it's reproducible, you should get a refurb.
     
  8. rw3
    macrumors 6502a

    rw3

    Joined:
    May 13, 2008
    Location:
    DFW, TX
    #8
    It will be a brand new phone. It will not be a refurb.....takes at least 3 months for those to hit the service inventory.
     
  9. macrumors regular

    Dylatron2000

    Joined:
    Aug 4, 2011
    Location:
    Durham, NC
    #9
    WOW, ok thought I was alone on this (that is a ridiculous statement, there are only so many bugs a device can have so it's pretty common that we have the same bug) but I went in to the apple store sunday and they said they would replace it for me if I set up a genius appointment and came in later in the week.

    Going there in 3 hours, hopefully it's not a refurb, I can't imagine them having a large supply of refurbished ones anyway, as far as the 4G sim transfer goes, do I have to get a new sim for the new device or will the current one in my iP5 work with the new device? (On Verizon)
     
  10. macrumors member

    Joined:
    Sep 18, 2012
    #10
    They already have refurbs out, I received a refurb for one of my replacement Iphone 5s. (of course there was another defect with that, and I got a brand new one afterwards)
     

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