YouTube Investigating Issue With 'Something Went Wrong' Error in Apple TV App

[MacRumors]

In recent days, some Apple TV 4K and Apple TV HD users have been receiving a "something went wrong" error message when attempting to load videos using the YouTube app on tvOS. The issue does not appear to be widespread, and it seems to arise only when a user is signed into their YouTube account on the Apple TV.

YouTube has confirmed on Twitter that it is investigating the issue and working on a fix, but in the meantime, some users in the Apple Support Communities have found success with a workaround that involves deleting and reinstalling the YouTube app on the Apple TV and then signing in with the "using my phone" option.

YouTube has not provided a timeframe for when the issue will be resolved.

https://twitter.com/i/web/status/1373106055916482560

https://twitter.com/i/web/status/1373802422485803008

Article Link: YouTube Investigating Issue With 'Something Went Wrong' Error in Apple TV App

 

[iamdmann]

I have this issue in safari on my phone/iPad constantly. I've always assumed it's because of my content blockers, but that wouldn't be the case on ATV.

 

[Havalo]

Didn't follow the social distancing guidance...

 

[locrumo]

Apple Went Wrong

 

[ph001bi]

I always get this error on my Mac. I now use Opera to access Youtube. I've given up waiting for an update. The problem is clearly on Apple's side and has been going on for months.

 

[zinman]

I don’t have this issue with YouTube. The Amazon prime app though, happens after every episode.

 

[Blu-ray1972]

Odd. I was signed in and using my YouTube app quite a bit this weekend and never had an issue.

 

[iBluetooth]

Why does Google insist on creating their own user interface for the Youtube app. The old app was much better and followed Apple's guidelines. This, one is horrible for scrolling through long list of my subscriptions and no way to select individual videos from playlists.

 

[mi7chy]

Very common error on Safari for iPad. Suspect it's bad Apple coding.

 

[AmazeSE]

The YouTube app does not work properly both on my iPhone and iPad. Sometimes the videos in the home screen does not load and suddenly while watching videos it would say that I am offline. But there is a temporary easy fix. Turning off and turning on WiFi fixes it. But this happens ever single day. Any ideas why this happens?

 

[iFan]

I have this issue on my Mac in Safari - switch to Chrome and the issue goes away. Been happening for a few months now.

 

[vvapple]

i don't even have the new visual update showing up on my YouTube app on my aTV 4K

 

[hagar]

The YouTube app does not work properly both on my iPhone and iPad. Sometimes the videos in the home screen does not load and suddenly while watching videos it would say that I am offline. But there is a temporary easy fix. Turning off and turning on WiFi fixes it. But this happens ever single day. Any ideas why this happens?

You can also consider deleting the app. I access YT directly in Safari. By adding a shortcut to the homepage, I barely notice the difference And I now have Picture in Picture and zero ads.

 

[elvisimprsntr]

Been seeing this error message ever since they rolled out YT Premium monthly extortion subscription. I suspect it has to do with YT/G serving up ads.

 

[mjs916]

The YouTube app does not work properly both on my iPhone and iPad. Sometimes the videos in the home screen does not load and suddenly while watching videos it would say that I am offline. But there is a temporary easy fix. Turning off and turning on WiFi fixes it. But this happens ever single day. Any ideas why this happens?

I’m assuming that by turning WiFi off and on again you mean on the device, not at the router?

I’d try checking the software of the devices for updates, check for app updates and if those are up to date or the problem exists across multiple updates, unplug your router and modem for 30 secs for good measure to clear the DNS cache.

You could even start with the router reboot if you want since two separate devices seem to have the same issue.

 

[breather]

YouTube on the Apple Tv is pretty bad in general.

 

[macsareveryinteresting]

It’s Google. There is always problems with them and their apps.

 

[mjs916]

You can also consider deleting the app. I access YT directly in Safari. By adding a shortcut to the homepage, I barely notice the difference And I now have Picture in Picture and zero ads.

How are you managing to get PIP and no ads?
Even in the browser my PIP closes when I try to go to another screen.

 

[jonblatho]

In recent days, some Apple TV 4K and Apple TV HD users have been receiving a "something went wrong" error message when attempting to load videos using the YouTube app on tvOS.

Just imagine if companies still provided descriptive error messages which would indicate whether this was an error on the user’s end, the system’s, or the service’s.

 

[jonblatho]

How are you managing to get PIP and no ads?
Even in the browser my PIP closes when I try to go to another screen.

That’s...on purpose. When you navigate away from a page that is playing a video in picture-in-picture, the video will go away. Tabs exempt, of course.

 

[Hakiroto]

Yeah, I've seen this a few times.

Maybe – and I know this is crazy talk – they could properly update the Apple TV app and give it feature parity with pretty much any other YouTube app on any other platform. Even the app on my LG TV is a lot better than the one on the Apple TV.

 

[mjs916]

Just imagine if companies still provided descriptive error messages which would indicate whether this was an error on the user’s end, the system’s, or the service’s.

There doesn’t seem to be a brave soul among any of these major companies willing to provide descriptive errors or change logs. HIGHLY annoying and frustrating.

 

[Hakiroto]

There doesn’t seem to be a brave soul among any of these major companies willing to provide descriptive errors or change logs. HIGHLY annoying and frustrating.

Ah, yeah. The old "Fix bugs" change log that you see so often. Frustrating.

 

[mjs916]

That’s...on purpose. When you navigate away from a page that is playing a video in picture-in-picture, the video will go away. Tabs exempt, of course.

I should clarify I meant to my iPhone’s Home Screen. PIP is supposed to allow me to say, write a text message while still allowing video to run. YouTube seems to specifically block this function unless you pay them. I cancelled my trial and the functionality went away but it works on other sites.

 

[chrono1081]

I always get this error on my Mac. I now use Opera to access Youtube. I've given up waiting for an update. The problem is clearly on Apple's side and has been going on for months.

It's not on Apples side. That's not how things work. All Apple devices worked just fine, only Apple TV and it wasn't after some update, it just stopped working.