New iMac 24" Bluetooth Issues

[I'm a Mac]

Does anyone with a new 24 inch iMac experience problems with bluetooth? Occasionally, my bluetooth mouse stops responding completely, and I have to use a wired mouse. I tried repairing permissions but it didn't help. Sometimes I even have to restart my computer because something crashes. Help anyone?
P.S.- anyone's imac gone to sleep and had trouble waking up/ statup issues?

[ceres]

Does anyone with a new 24 inch iMac experience problems with bluetooth? Occasionally, my bluetooth mouse stops responding completely, and I have to use a wired mouse. I tried repairing permissions but it didn't help. Sometimes I even have to restart my computer because something crashes. Help anyone?
P.S.- anyone's imac gone to sleep and had trouble waking up/ statup issues?

no luckily no such issues. do you have a windows bootcamp partition?
if so, i´d check if the issues also surface under win. If so it´s probably a hardware issue.

[Particular]

Yes I have the exact same problem and so are a lot of other people

It happens soon after the computer comes out of standby

[I'm a Mac]

No I don't have a bootcamp partition, and yes it does happen when it comes out of standby (sometimes)or (sometimes out of the blue)
Any fixes?

Glad to see I'm not the only one

[jstad]

I have this same issue! Brand new 24" imac. Any solutions?? :confused:

[ceres]

I have this same issue! Brand new 24" imac. Any solutions?? :confused:

If you are using the wireless "mighty" mouse switching it off and back on by sliding the switch on the back should make the mouse visible to the OS again.
I was able to reproduce your findings using my mm. So it´s a software issue that can be fixed.

[jstad]

The thing I noticed is that if my bluetooth mouse is "not responding". I can try turning it on and off to no avail from the system. However if I try to turn the bluetooth off then on to reset the imac's reciever, it will freeze up the bluetooth menu's until I reboot.... Anyone else have this error?

[Soulprod]

new iMac 20" - having similar issues with both my Bluetooth Keyboard & Mighty Mouse. Now, that being said, I have a suspicion that it has something to do with Parallels. Another piece that I notice is that when I try to shutdown or restart wheneven I have issues with my Keyboard & Mouse (forced to restart with a USB mouse), it won't shut down correctly. It closes everything and then the little circle appears and goes round & round until I'm forced to do a hard shut down.

My mini mac hasn't had this issue AND I don't run Parallels (with Windows XP) so I'm beginning to suspect this. I have talked to Parallels customer support several times to no avail.

Glad to hear I'm not the only one, but still doesn't solve the damn problem.

[wakerider017]

wow, I have the same issue. just made a post about it..

Turning the mouse of and on corrects the problem for the time being.

[jesteraver]

same problem here with my keyboard :mad: i feel like putting my keyboard in a wood chipper

wtf the damn reset button on this keyboard?!

[Cyclotrode]

No I don't have a bootcamp partition, and yes it does happen when it comes out of standby

Make sure that the "Allow Bluetooth devices to wake this computer" section is checked in the Bluetooth tab under Keyboard & Mouse in System Preferences.

[Soulprod]

Thanks for the suggestion, but I think it's a bigger issue. After my bluetooth disconnects and doesn't allow me to use by keyboard & mouse, I plug in my usb mouse to shut down.

Two other things happen as well:
1) when I shut down, it won't complete the entire shutdown process - the little circle just keeps going round and round....

2) when I try to go the bluetooth preference, it won't open. It just keeps processing and trying to open.

Spent 60 mins with apple on the phone yesterday. They tried to convince me it's because I'm using the white bluetooth keyboard from the last version of the iMac instead of the new thin silver one, but the mouse is exactly the same. It's a software issue clearly - but nobody can figure it out. Yet (i hope).

[jstad]

Thanks for the suggestion, but I think it's a bigger issue. After my bluetooth disconnects and doesn't allow me to use by keyboard & mouse, I plug in my usb mouse to shut down.

Two other things happen as well:
1) when I shut down, it won't complete the entire shutdown process - the little circle just keeps going round and round....

2) when I try to go the bluetooth preference, it won't open. It just keeps processing and trying to open.

Spent 60 mins with apple on the phone yesterday. They tried to convince me it's because I'm using the white bluetooth keyboard from the last version of the iMac instead of the new thin silver one, but the mouse is exactly the same. It's a software issue clearly - but nobody can figure it out. Yet (i hope).

The fix for me was that the previous iMac update did not properly install (I guess?). So I downloaded that exact update (the one for the new Alum iMacs). Installed it and restarted as it told me to. After that just to be sure, I shutdown the machine after it rebooted. Then booted it back up and reset the PRAM (which I am SURE they did to you on the phone). After that the mouse has been working fine for me, it just gets crappy when the batteries get down pretty low (go figure!? :p)

Hope this helps, took me almost 4 hours to get it working consistantly. Also one thing that seems to help is to wake from keyboard instead of the mouse (but after doing the above I no longer have the issue).

[wakerider017]

The fix for me was that the previous iMac update did not properly install (I guess?). So I downloaded that exact update (the one for the new Alum iMacs). Installed it and restarted as it told me to. After that just to be sure, I shutdown the machine after it rebooted. Then booted it back up and reset the PRAM (which I am SURE they did to you on the phone). After that the mouse has been working fine for me, it just gets crappy when the batteries get down pretty low (go figure!? :p)

Hope this helps, took me almost 4 hours to get it working consistantly. Also one thing that seems to help is to wake from keyboard instead of the mouse (but after doing the above I no longer have the issue).

Na, there is not a fix.

I have had it from the beginning and have done several fresh installs since I have owned the computer.

The problem persists... Running 10.5.2 now.

[macpaul30]

Try turning on bluetooth sharing in sys prefs-sharing. I saw this posted somewhere on the net and decided to try it on my 24" Alum iMac, since I was having problems with my wireless mm after it went to sleep. After turning on bluetooth sharing I was able to use the wireless mm without any problems even though it makes no sense to me as to why it should work.

Good luck!

[wakerider017]

Try turning on bluetooth sharing in sys prefs-sharing. I saw this posted somewhere on the net and decided to try it on my 24" Alum iMac, since I was having problems with my wireless mm after it went to sleep. After turning on bluetooth sharing I was able to use the wireless mm without any problems even though it makes no sense to me as to why it should work.

Good luck!

hmmm, I'll try it.

nothing to lose here.

[hofnar]

I'm having the same problem. I will be using my mac when the icon shows up that the keyboard has lost connection, and then my mm wont work properly.

It even wakes my computer up when in standby, which is a bit annoying.

[bigevilalien]

The same thing has happened to me using my 12" PowerBook G4 running 10.5.4. What can I do to help this? I tried using the "shared bluetooth" trick but to no avail! Help me! My mighty mouse won't work for more than 10 minutes at a time!

[hkip37]

bringing back an old thread...

having issues with my new 24" imac. the mouse will stop responding, but looking at the bluetooth icon in the menu bar, the mouse it still connected. only thing I can do to fix it is plug in a wired mouse, turn off bluetooth, then turn it back on. same mouse worked just fine on my 20" imac. makes me wonder if there's a problem with the actual computer. using a wired keyboard. i wish there was some keyboard shortcut to enable / disable bluetooth. or maybe a shortcut to a specific widget.. i found a widget that enables / disables bluetooth when clicked

i do have a second wireless mm.. i guess the next time this one quits working, i could turn the other on and see if it works

[hkip37]

think my problem is fixed, thought i'd post for anyone else having the problem..

when my mouse quit responding, i tried turning on the second mouse to see if it would pick it up.. it didn't. had to turn bluetooth off and back on to get either to work

so i tried just using the new mouse, and it never stopped responding like the old one..

well, my old mouse used to be paired to my 20" imac.. so i decided to try turning it on and pairing the mouse back with it again, and then deleting the mouse from the 20". that seems to have fixed my problem with the 24"

[Xorro]

I've been having the same prob and made a post about it here the other day: http://forums.macrumors.com/showthread.php?t=669362

My mouse stopped working while using the Mac, it hadn't even had chance to go to sleep and I don't have bootcamp.

Also, I don't have two MMs to try.

As per my post I have to get a spare USB mouse, plug it in, disconnect MM on the bluetooth menu, then re-connect.

[hkip37]

I've been having the same prob and made a post about it here the other day: http://forums.macrumors.com/showthread.php?t=669362

My mouse stopped working while using the Mac, it hadn't even had chance to go to sleep and I don't have bootcamp.

Also, I don't have two MMs to try.

As per my post I have to get a spare USB mouse, plug it in, disconnect MM on the bluetooth menu, then re-connect.

try deleting it from your bluetooth list, then clicking the add button to add it, instead of letting the computer add it on its own

[elupy]

Bluetooth mighty mouse would stop responding about once or twice a day. I can get it to respond again by connecting a usb mouse and disconnecting the wireless mighty mouse from the bluetooth menu and reconnecting it again.

Want to find a permanent solution!

[cocky jeremy]

Yes I have the exact same problem and so are a lot of other people

It happens soon after the computer comes out of standby

I'm having the same problem but it's not when i come out of standby. It's at random times while in the middle of using the mouse.

BTW, it's a new 24" iMac and wireless Mighty Mouse.

[cocky jeremy]

Bluetooth mighty mouse would stop responding about once or twice a day. I can get it to respond again by connecting a usb mouse and disconnecting the wireless mighty mouse from the bluetooth menu and reconnecting it again.

Want to find a permanent solution!

Exactly the same here. I use my Logitech Revolution to disconnect/reconnect my Mighty Mouse.

[elupy]

I'm having the same problem but it's not when i come out of standby. It's at random times while in the middle of using the mouse.

BTW, it's a new 24" iMac and wireless Mighty Mouse.

It happens at random times for me too. Mine is also a brand new 24 iMac and wireless mighty mouse.

[hkip37]

found that my problem could be fixed just by opening bluetooth preferences. didn't actually have to disable / enable bluetooth

so i found a widget that is just a button that turns bluetooth on / off, and you can set it to open bluetooth preferences when you click on it, or by hitting the o button

so if mine stops working (it did it again the other day) i can just hit the dashboard button on the keyboard, then hit o to open bluetooth, and the mouse starts working again

[squaremon]

i have some issue with bluetooth on my new imac and mba too.
i try to use a PS3 bluetooth headset, for some reason i can only use as a headphone but not a mic :(

[squaremon]

i have some issue with bluetooth on my new imac and mba too.
i try to use a PS3 bluetooth headset, for some reason i can only use as a headphone but not a mic :(

funny thing is
on my mba - i can use my PS3 bluetooth headset as a headphone but not a mic.
on my iMac - i can use as a mic but not a headphone

anyway to solve? thx :(

[HeathLedgerDead]

yea dude i have the exact same problem idk wtf is going on
the light on my mouse will start blinking in inquirements of 2 and it will just randomly stop working
i called apple and they said my mouse could be ****ed up and wanted me to call back if i decided to send it back
then it started working for a while till it happened again!!
i gave a few wacks and now i guess the battery cover switch thing is broken cuz it wont even light up unless i hold it down or some ****

but now my keyboard is doing the same thing!!!


idk wtf is going on id hate to go back to a wired keyboard

can someone tell me wtf is up with apple

[IrishBritish]

I have had the same issues on my old Imac, First mouse would freeze in place and then i would have to reboot buy holding the power button, Next it would freeze over night (in sleep mode),i too thought it was only the bluetooth but had the same issue with a wired mouse,This went on for the first four months i owned this Imac (last Gen 3.06 w/880gs 4gb) finally after doing everything and going in for repair,Apple agreed to take this one back and send me the new updated Imac, So i am waiting for the new one with the ati card to get here April 27th.
I would work on the customer service department and express how displeased you are and maybe you will get some satisfaction.
They had me jumping through hoops for four months , everything from pram too complete reinstall to cature data to repair shop and they never could figure it out or fix it!!!!

Get ugly and get results,

Although i will say aside from that issue i like the Imac far better than any of the pc's i own......

[YMark]

I'm having this same issue with my Rocketfish bluetooth mouse. Once in a while it will disconnect and it also hangs the bluetooth icon in the menu bar. If I hover over the menu bar all I get is a spinning beach ball. Swapping out to the wired mouse will allow me to continue working, but I still can do anything with the menu bar.

The only thing I can do is a power off using the power button. I even went into the terminal window, did a "ps -ef" but couldn't find what process I needed to terminate to get bluetooth back. There is definitely a bug in the OS.

[icemantx]

I have a new 2.93 GHz iMac and randomly the wireless Mighty Mouse will start stuttering then freeze up completely after a period of time. Sadly I have to use my 9 year old Microsoft Intellimouse via USB to go to the Bluetooth menu and disconnect then reconnect the Mighty Mouse again to get it working.

I have called Apple 3 times about this same issue and they are now sending me a new Mighty Mouse. I also saw someone post that it only happened to them using Safari 4 Beta so I will quit using Safari 4 Beta for now with the new mouse and see what happens.

Being this is my first Mac, I hope this is not something that requires me to take the iMac into the local Apple Store...

[RS232]

My one started doing it a few days after it arrived. Very annoying so I have resorted to using the USB keyboard and mouse I had from my old Apple setup - lucky for me! My new wireless keyboard and mouse is now sitting in a draw!!! Must be a software problem... Sort it out Apple! :mad:

[papucla07]

My Refurb imac 3.06 8800 does it as well, I first thought it was my third party mouse but after trying with the mighty mouse it also started to happen my problem is that I also have a wireless keyboard, at the beginning I didn't think the keyboard was affected but just today I realized my keyboard also stops working, my only solution is to turn the computer off manually by pressing the back button, this could be a very serious problem if you are doing something important in your computer and if this happens many things could be lost, I will be contacting apple first thing tomorrow so they can address this problem.

[westernmass]

Same problem here!! I will call Apple Store tomorrow

[cocky jeremy]

Same problem here!! I will call Apple Store tomorrow
Please let us know how that goes. Hopefully Apple is finally realizing there is a problem and it's not such a random occurrence.

[Dunmail]

My one started doing it a few days after it arrived. Very annoying so I have resorted to using the USB keyboard and mouse I had from my old Apple setup - lucky for me! My new wireless keyboard and mouse is now sitting in a draw!!! Must be a software problem... Sort it out Apple! :mad:

I got it once on the first day, twice on the second ... I hope there isn't a pattern appearing :(

I've a brand new iMac 24" (2009 model) with wired keyboard and wireless MM. Not had a Mac before so no issues with old kit. The only other Bluetooth device that was found from the Bluetooth menu was my mobile phone (cell phone), I'll try moving that into another room and out of range. Not totally sure when the mouse stopped responding but it may have been about five minutes after coming out of sleep mode.

From people saying that it's happening with refurb and older models as well as the new models, that would suggest that it's down to a recent software update. So it's either the Bluetooth drivers/SW or an interaction between that and something else.

[aprofetto]

I believe in another thread somebody said Apple is aware of the issue.

[netmata]

Guys anymore issues with the bluetooth keyboard and mouse on the imac. I am buying an iMac next week and after reading the bluetooth issues i am not sure if i should get the wireless keyboard and mouse? Any suggestion?

[erasr]

lol, funny, I was just reading this thread and thinking haha to all you lot, on my brand new iMac, which has no problems, only for the mouse and keyboard to suddenly go OFF!!

Wow, this really is an issue isn't it. While most problems on forums are one offs, this I believe is not.

I just pressed the button on the back, which sends it to sleep, then pressed the mouse and it came back on, everything still working. So it looks like I carry on having to do that. This was the first time BT stuff has turned off, I've had it since Tuesday.

[aprofetto]

lol, funny, I was just reading this thread and thinking haha to all you lot, on my brand new iMac, which has no problems, only for the mouse and keyboard to suddenly go OFF!!

Wow, this really is an issue isn't it. While most problems on forums are one offs, this I believe is not.

I just pressed the button on the back, which sends it to sleep, then pressed the mouse and it came back on, everything still working. So it looks like I carry on having to do that. This was the first time BT stuff has turned off, I've had it since Tuesday.

lol... serves ya right! j/k

I agree though, simplest and quickest fix is to quickly put the computer to sleep (push the power button quickly) and then turn it back on. Sure as hell beats plugging in another mouse.

[Tumbleweed666]

lol... serves ya right! j/k

I agree though, simplest and quickest fix is to quickly put the computer to sleep (push the power button quickly) and then turn it back on. Sure as hell beats plugging in another mouse.

I've got the same issue, unfortunately sleep via the power button as above doesn't work for me. I have just turned on bluetooth sharing as suggested in a previous thread to see if it makes any difference. I think the problem is with the iMac because turning the mouse off/on or removing the batteries (and putting them back :D doesn't help, I have to switch bt off on the iMac.

I will have to find this bluetooth widget and set up a key board shortcut.

[fa012en]

I just purchased a used (two months old) iMac 24 2.66. I am having the same problem with both the keyboard and mouse. It has happened at least three times in the last week. Both just stop working. i have a usb mouse plugged in that I just use to turn the bluetooth off and back on again then everything is fine. Mine happens randomly.

Funny thing is that both the keyboard and mouse worked perfect with my black 2.4 macbook for months. I am thinking that it is a hardware issue since both computers are running pretty much the same software.

[Xorro]

I was having problems with my wireless Mighty Mouse, until the last bluetooth update from Apple, and it's been OK since.

[cosmo.vitelli]

Quote:
Originally Posted by noonan706
Hi- Whenever i try to shutdown my computer the dock and toolbar slide off the screen leaving me with the wallpaper which is normal for about 10 seconds then its supposed to shut off and go black but the wallpaper just stays there and there is that circle thing with spinning gray lines that wont stop. Eventually the screen goes black but the computer is still on...

P.S. I repaired my disk and it still happens. Also it shuts down fine on any other user account on this computer.

Any help is much appreciated!

WELL!
I have the same problem. I have figured out that this occur when I use a wirleless keybord and mouse with the bluetooth, working on my led cinema display... Sometimes the bluetooth lose contact with my keyboard. then I have to close down the bluetooth and then put it back on...

Later, when i want to close my session the computer don't shutdown...

if you ask me this has sometting do whit the bluetooth on my macbook pro 17 (april 2009), because when bluetooth is shut off the computer works perfect..

now I use a wired keyboard and mouse when i connect the computer to cinema display... it's ok eventhough i.ve preffered a wireless keyboard...

(excuse my english, I'm from another planet)

[cosmo.vitelli]

Does anybody know if this bug will be fixed in the upcoming snow leopard? Hate these wires!

[cosmo.vitelli]

Yes!

http://www.appleinsider.com/articles/09/06/19/apple_broadens_focus_of_mac_os_x_10_5_8_in_new_beta.html

[cosmo.vitelli]

10.5.8 is here!

[jinjic]

im having the same problem with my 20 inch imac. the bluetooth shuts down on mw completely. it doesn't even show a bluetooth icon in the system preferences. Now it just told me i have no bluetooth hardware in my computer at all

[frankos52]

Its not consistent. Sometimes turning mouse off then on again fixes it, other times restarting bluetooth service fixes it, other times restarting iMac does the trick and worst case I have to actually do a cold boot!

At best it works but I am forever putting new batteries in the mouse anyway. I use a full size keyboard with a wire. What is wrong with a wire? Why don't Apple make the magic mouse with a wire. I don't see the point in making a reliable computer and then make it unreliable by using flaky bluetooth and batteries!