Jobs says Signal Strength a "non issue"

samcraig said:

The a) "he" shouldn't be responding at all or b) the response should come from someone else's account.

The fact that he doesn't "sign" his email - to me, and to most, doesn't matter. He is the face of apple. His email address is the voice of Apple. When an email comes in from sjobs@apple.com - it's coming from the CEO. Because if they don't want it that way - or it shouldn't be interpreted that way - they should remove sjobs@apple.com and/or have an email address that doesn't use his name. That's my opinion as a Marketing and PR specialist for over 20 years.

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Why should it come from someone else's account when people write to sjobs@apple.com, and not to ceo@apple.com? And why would people write to CEO, and not to sales@, service@, support@, press@ or whatever?
If I write to sjobs@apple.com asking: "Steve, do you like burger or steak better?", and he would reply: "Steak", would that also mean that Apple Inc., as company, likes steaks?

I'm not arguing, but merely asking and trying to find a logic of things.

aibo82 said:

well surely thats the left side? cant someone pull the back of and see if its arc-ing at that point?

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You mean it's the right side?

Whatever, this picture is not what we want. This is a picture of the side that does not cause problems, we'd prefer a picture of the side that is causing the problems.

Personally, I don't think a really firm hold pushing the internals are the problem, just the bridging of the external antennas is the problem.

epo said:

We are not going to agree on this but one thing is certain, by this weekend there will be lots of new iPhone 4s in use, I suspect the true nature of this problem - if there is one - will then start to emerge.

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No, there's no problem here. Hundreds must just be imaging things. Makes you wonder why we didn't imagine the very same thing with any of the previous iPhones.

BobHail said:

If I accept this BS from Jobs and just hold the phone from the top with two fingers... what happens then if I accidentally drop it and break it because of this new "correct way" to hold the iPhone 4?

Do I get a new one?

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ha ha. that just made me laugh.

Apple Warranty: If you hold the phone in the proper way that it should be held and you drop it, Apple will either reimburse you the entire amount of the phone, credit you the amount of the phone to an itunes account, or replace the phone at no extra charge.

maverick808 said:

You mean it's the right side?

Whatever, this picture is not what we want. This is a picture of the side that does not cause problems, we'd prefer a picture of the side that is causing the problems.

Personally, I don't think a really firm hold pushing the internals are the problem, just the bridging of the external antennas is the problem.

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That is the left side. the phone is facing down

I just realised how wise it was NOT to sell my 3G. With Apple, each launch saw price increase and I'm not surprised that after a new iPhone, the older 3G can be purchased refurbished for the same price as what a brand new 3G used to cost.

First time poster here. So it looks as though the antenna issues are real. How long would it take apple to actually correct this matter if at all? My phone doesnt come until next month around the 15th...I hope the issue is resolved by then...

daneoni said:

That is the left side. the phone is facing down

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I stand corrected.

Just called Apple - would not replace phone for cell phone reception problems... HOWEVER!

Tech said that that they are looking into the problem and that it was a PHYSICAL PROBLEM with the phone and as soon as they figured it out that I would be eligible for a free replacement that had a hardware fix. He said "there is nothing we can do at this moment so if you could bear with us we would appreciate it"

There is a definite problem here. In the past two days I have had 6 dropped calls in my apartment, and I've only talked to two people (4 for the first person and 2 for the second). I've never had a dropped call in my apartment with my 3G.

Calling Apple now... I'll update with what happens.

Receptions issues are real .. Steve Jobs response is a joke

As per all the videos I saw, I tried holding the phone at the bottom and instantly the bars go down to 1. Sometimes to 0 and "Searching". If I hold the phone a little bit to the top then the signal improves but it is still not as good as all bars when it is on the table. I also tried speed tests while the phone was on the table and in my hand in the "death grip". The speeds reduce dramatically when Im holding it in my hand and this indicates that it is not a display issue but an actual issue. It is easily reproduced. Also no matter what hand I hold it in, as long as im covering the lower part of the phone I see the bars going down. I have yet to get a bumper but this is ridiculous. The way the phone loses signal is the normal way I hold the phone. I sholdn't be made to buy a bumper or hold the phone in any other way. This is not a dictatorship. When did we forget customer is king. It is a major design flaw and , Steve Jobs' explanation is also equally laughable. I would have been happier if they responded carefully rather than this kind of arrogance. His response is pissing me off even more. If its a hardware flaw the phones need to be recalled and if its a software flaw it needs to be fixed asap. I dont think I have seen it so bad with any other phone so far...

I hope people dont act as dumb fanboys and make apple fix it by doing whatever it takes !!!!

I hope the fanboys grow some balls and show the same enthusiasm to get this problem fixed.


Seriously, this is unacceptable....

This is my first iphone and with this kind of atitude towards a problem this will be my last !!!!!

Regards

Prashanth

Mark.Lee said:

Why should it come from someone else's account when people write to sjobs@apple.com, and not to ceo@apple.com? And why would people write to CEO, and not to sales@, service@, support@, press@ or whatever?
If I write to sjobs@apple.com asking: "Steve, do you like burger or steak better?", and he would reply: "Steak", would that also mean that Apple Inc., as company, likes steaks?

I'm not arguing, but merely asking and trying to find a logic of things.

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When a CEO speaks to outsiders about matters relating to his company and its products, its an official company statement, whether he does it on CNBC, via his personal email account, or carrier pigeon. You can bet the SEC thinks so.

ITS THE LEFT SIDE LOOK AT I FIXIT THATS WERE I PULLED IT FROM!

Mike84 said:

ha ha. that just made me laugh.

Apple Warranty: If you hold the phone in the proper way that it should be held and you drop it, Apple will either reimburse you the entire amount of the phone, credit you the amount of the phone to an itunes account, replace the phone at no extra charge, or tell you that you dropped it the wrong way.

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Fixed

-aggie- said:

Fixed

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Ha. Brilliant!

I don't seem to have it as severe as others, but I tend to hold my phone with the crab claw - finger method since the 3G since reception wasn't so great with that phone either.

Either way, hope there is some fix. I think the reception or bars on the phone are not very confidence inspiring.

http://www.youtube.com/watch?v=s__HtZ1YS24&feature=player_embedded#!

Here's the latest

see left side! so possible arc point?

aibo82 said:

As i Posted yesterday!

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If an internal short-circuit *is* the source of the problem - then any sufficient pressure from a non-conductive object (a plastic pen) would trigger the problem.

Can someone try this?

C.

This thread is a real eye opener. It's worth repeating:

You should be able to hold your phone in your hand naturally and have it function. You should also NOT have to buy an accessory to fix an inherent flaw.

The claim that you use a case anyways is a weak one. You are paying good money for a device that should work as advertised, without you having to MAKE it work. A case is literally COVERING up the problem.

uberamd said:

So if Barack Obama started saying things on his twitter account like "BP FTW!" or "The economy is the best its ever been" it wouldn't have an impact on his job as President? Think again.

As I said. Company CEO speaking from his official company email address is like a company comment. Want to say something personal? Use your personal account, thats what it exists for.

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Obama's twitter is positioned as official, where Steve's email is not. At least, I couldn't find a statement anywhere.

It's silly to ask whether his response to a company issue is the same as asking what his beef preference is. One is definitely a personal choice. If you can't tell the difference (which I am sure you can - you're not dumb) then there's really nothing I can say there.

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So he can't express his personal opinion, but only those that are meant to reflect or be supported by the company? Whether or not his personal opinions (should or should not) become speculated as ones of the company, especially when he expresses them so freely, is another story of course.

djrm said:

A Bumper won't solve this issue!!!!!!!!!!!!!!!!!!! Watch this (my video)

http://www.youtube.com/watch?v=RFWVih5e_J0

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This is easily the most disturbing Youtube video so far, because it sure seems to suggest that a case or bumper might not be the guaranteed fix I had thought it would be.

I played with one this morning at the att store, it's a really neat and impressive phone in most respects, but it did exhibit the signal drop when I touched the sensitive area. The att guy saw me checking, and is clearly aware of the issue, but said it's not a big deal, it's a software glitch, well, who knows, doesn't seem that way to me, but, the one thing that gave me hope was, it has always seemed, that if you insulate that area electrically with a rubber/thick plastic barrier, ie a bumper or other case, problem solved, maybe not elegantly, but solved, watching this video makes me rethink that, and, I may have to wait until more is known about this issue, and see if Apple starts shipping newer units with some sort of design modification.

While I'm definitely in the camp that feels this is a major design flaw and needs to be addressed, since I was always going to have a case anyway, and thinking the issue therefore would never affect me, I was going to get one anyway, now, not so sure.

I'll tell you one thing, as the IP4 launch approached, I had begun to take my 3gs for granted, salivating at the prospect of this newer, better phone, after all of this drama, I have a newfound respect for my 3Gs, and am realizing just how good a phone it really is... No issues whatsoever.

Then, we are starting to hear of seemingly serious issues with the proximity sensor causing all sorts of odd behavior with the phone section, another hardware issue? Or is it a software tweak, hopefully software.

Well if its the same WITH the bumpers then im guessing its ether my theory in this photo of an arc here at the arrow?

Or its just flawed!

Ugh, the steel band isn't flexing at all creating an "arc" point. It's the bridging of the two metal pieces that is causing the signal degradation, just learned that from the hot dog thread last nite.