Verizon to Initiate $30 Device Upgrade Fee on April 22

This fee will help us continue to provide customers with the level of service and support they have come to expect which includes Wireless Workshops, online educational tools, and consultations with experts who provide advice and guidance on devices that are more sophisticated than ever.

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Here's an idea, stop these programs, cut the fee, and direct these people to Apple's support.

That is such ********.

So these upgrade fees aren't charged when you are a new customer? What's the incentive to stay with your current provider then??

ugh.

we are being nickeled and dimed to death by all these companies...

If the fee is being used to provide service and support in regards to an upgrade, what about the folks who just go to the Verizon or Apple website and purchase a new phone with their credit card? There's no "service and support" involved!

There shouldn't be a fee involved in that circumstance!

We need to go against this. It has been proven that if the people speak up loud and clear, these wireless companies have no choice but to make us happy. This is such BS....it's not like any work goes into upgrading our devices. If anything they should be crediting US for continuing to use their service and extending our contracts.

Does T-Mobile no longer qualify as a major carrier?

surf2snow1 said:

So these upgrade fees aren't charged when you are a new customer? What's the incentive to stay with your current provider then??

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When you're new they call it an activation fee.

surf2snow1 said:

So these upgrade fees aren't charged when you are a new customer? What's the incentive to stay with your current provider then??

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Yes they are charged its called the activation fee for new and upgrade fee for current users

surf2snow1 said:

So these upgrade fees aren't charged when you are a new customer? What's the incentive to stay with your current provider then??

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Not only is there no incentive to stay, there's an extra incentive to leave. Though maybe not enough to be a big factor for most people.

I'm moving to North America in a couple of weeks, and the one thing I'm really not looking forward to is how the mobile carriers seem to rip you off. Especially when compared to what the carriers charge here in the UK.

Some of the carriers charge extra for caller ID, voicemail, etc. All of which are standard in the UK. Plus all the carriers charge these stupid activation/upgrade fees. And then there's the cost of calling plans and data plans...

Not much you can do though, when it seems they have us all by the balls.

ArtOfWarfare said:

Does T-Mobile no longer qualify as a major carrier?

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Did they ever?

so I am wondering why the carriers don't cut the monthly fees after our contract is up?

We sign a 2 year contract to make sure that our new fancy phone is subsidized, but once that period is over, shouldn't the subsidy payment be discontinued?

Maybe I'll switch carriers every 2 years.

Hmm....Glad I have AT&T...never had any issues and they never try these kind of things.

bevo said:

so I am wondering why the carriers don't cut the monthly fees after our contract is up?

We sign a 2 year contract to make sure that our new fancy phone is subsidized, but once that period is over, shouldn't the subsidy payment be discontinued?

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The whole thing is a racket.

applesith said:

Maybe I'll switch carriers every 2 years.

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They'll just hit you with a new-customer "activation fee" instead of an existing-customer "upgrade fee." You can't escape it.

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nrose101 said:

Hmm....Glad I have AT&T...never had any issues and they never try these kind of things.

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Uh, AT&T has always charged an upgrade fee. It used to be $18. Now it's $36.

nrose101 said:

Hmm....Glad I have AT&T...never had any issues and they never try these kind of things.

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You can't be serious .

ECUpirate44 said:

You can't be serious .

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100%. Never had any extra fees tacked on anything..Had AT&T since 1999 and don't ever see leaving them.. Verizon does online bill paying fees, etc..seems they want to nickel and dime you everywhere.

bevo said:

so I am wondering why the carriers don't cut the monthly fees after our contract is up?

We sign a 2 year contract to make sure that our new fancy phone is subsidized, but once that period is over, shouldn't the subsidy payment be discontinued?

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LOL as I wipe tear from my eye. That is just even MORE gravy for the carrier at that point if the customer doesn't take advantage of a new upgrade at that time. There is no reduced rates should you continue service, because the carrier wants to lock you in to a long-term commitment. The vicious circle continues on and on!
Vote with your wallet. Just by your device outright and use it on a service that gives you the best price.

that dose seem like a cheek if your an exsting customer and whats an online workshop

Can't this be argued as bait-n-switch? I mean, a lot of people signed up for contracts with the promise of the upgrade after a year, no?

It's all a bunch of bullsh!.. My Verizon contract has been up for over a year and I was thinking about upgrading to an iPhone but I just don't want to give any one of these carriers any more money than I have to because they make me sick.

... and at&T will follow suit.


those two seem to mirror each other.


edit: they already have. smh

bevo said:

ugh.

we are being nickeled and dimed to death by all these companies...

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Yep. IMHO airlines are the worst !!