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Old Mar 27, 2011, 08:24 PM   #1
John88
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Cannot make or receive calls

I'm having this problem with my iPhone. It started sometime yesterday. I have 2-4 bars of reception at all times. I can only make calls to certain contacts at certain times, it's sort of hard to explain. When I make a call sometimes there will be no dial tone, and after 10-15 seconds it says call failed. When people call me, my iPhone doesn't ring. Sometimes when it does ring, says call failed right when I pick it up. Other times it works, again very weird... Never had this problem with any phone I've owned. Any ideas on what's going on? I'm on the Verizon network, and this is my 2nd replacement iPhone.
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Old Mar 27, 2011, 08:25 PM   #2
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Have you reset the phone and can you reset network settings?
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Old Mar 27, 2011, 08:27 PM   #3
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Settings>General>Reset>Reset Network Settings.

IOW, what she said.
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Old Mar 27, 2011, 08:28 PM   #4
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Having not used the iPhone on the VZW network, I didn't want to embarrass myself if I was wrong about that being an option on the VZW iPhone.
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Old Mar 27, 2011, 08:31 PM   #5
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Is this problem happening from different locations or just one tower?
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Old Mar 27, 2011, 08:40 PM   #6
John88
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Originally Posted by jessica. View Post
Have you reset the phone and can you reset network settings?
Just did both, still the same.
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Old Mar 27, 2011, 08:47 PM   #7
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Originally Posted by John88 View Post
Just did both, still the same.
What about the location question, that I asked?
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Old Mar 27, 2011, 08:59 PM   #8
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What about the location question, that I asked?
Been at home. But everyone elses phone works fine at home. Going out for dinner in a bit, will check then.

I can't even call *228 (Verizon's customer service).



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Old Mar 27, 2011, 11:10 PM   #9
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My iPhone makes/receives calls away from home. Just got back home, and it's not working again. My brothers iPhone works fine at home though?


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Old Mar 27, 2011, 11:16 PM   #10
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My iPhone makes/receives calls away from home. Just got back home, and it's not working again. My brothers iPhone works fine at home though?


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Do you both have 3G turned on?
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Old Mar 27, 2011, 11:21 PM   #11
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Yes. Is there even a way to turn off 3G on Verizon iPhones?


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Old Mar 27, 2011, 11:28 PM   #12
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Yes. Is there even a way to turn off 3G on Verizon iPhones?


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I don't believe that there is, but I'm not sure. I have the AT&T version, and 3G is turned off by going to settings>network.
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Old Mar 27, 2011, 11:31 PM   #13
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poor reception maybe?
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Old Mar 27, 2011, 11:31 PM   #14
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Okay my iPhone is making/receiving calls at home now suddenly. I dialed *228 and updated my preferred roaming list, to see if it helps.

But still very curious to why my phone was singled out, when there are 4 other Verizon phones here.

Wondering if this is intermittent, because when I first noticed it yesterday it started working after awhile. Then it happened again today and is working now. Guess only time will tell.


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Old Mar 27, 2011, 11:33 PM   #15
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Originally Posted by JamesMB View Post
I don't believe that there is, but I'm not sure. I have the AT&T version, and 3G is turned off by going to settings>network.
I got wifi on 24/7 so when I'm at home, I guess 3G is off.


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Old Mar 27, 2011, 11:37 PM   #16
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Originally Posted by iphone3gs16gb View Post
poor reception maybe?
Reception is not the best at home but I always manage to have 2-4 bars depending on which part of the house.


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Old Mar 28, 2011, 01:52 AM   #17
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Originally Posted by John88 View Post
Okay my iPhone is making/receiving calls at home now suddenly. I dialed *228 and updated my preferred roaming list, to see if it helps.

But still very curious to why my phone was singled out, when there are 4 other Verizon phones here.

Wondering if this is intermittent, because when I first noticed it yesterday it started working after awhile. Then it happened again today and is working now. Guess only time will tell.


Sent from my iPhone using Tapatalk
It's not working again! I got a call, picked it up and said call failed instantly. Then tryed calling back, says call failed instantly. When it does work, it takes like 10-15 seconds to hear a dialing tone. The other person cannot hear me at all, I can hear them fine. I also get texts 10-20 minutes after it was sent.
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Old Mar 28, 2011, 05:35 AM   #18
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My celllular data usage has went up to: 12.0GB Sent and 12.2GB Received

Battery is draining awfully fast now too, even when not in use with no background apps running...

Any ideas on what the heck is going on?
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Old Mar 28, 2011, 05:57 AM   #19
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My celllular data usage has went up to: 12.0GB Sent and 12.2GB Received

Battery is draining awfully fast now too, even when not in use with no background apps running...

Any ideas on what the heck is going on?
Sounds to me like you need to get it replaced again!

Do not give up as there is no better
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Old Mar 28, 2011, 10:10 AM   #20
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So I just did a "restore as new" as a last resort. iPhone would not make the call to activate, so I walked out to the street. Took 3 tries and it finally dialed, and activated it. Everything seemed to be good had 3G and Verizon banner, then I walk back in my house and did a test call which failed, and now it says "No Service".
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Old Mar 28, 2011, 10:14 AM   #21
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Quote:
Originally Posted by John88 View Post
So I just did a "restore as new" as a last resort. iPhone would not make the call to activate, so I walked out to the street. Took 3 tries and it finally dialed, and activated it. Everything seemed to be good had 3G and Verizon banner, then I walk back in my house and did a test call which failed, and now it says "No Service".
Take it back to Verizon or to the Apple store. Sounds like something wrong on the phone
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Old Mar 28, 2011, 10:21 AM   #22
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Originally Posted by Stealthipad View Post
Sounds to me like you need to get it replaced again!

Do not give up as there is no better

Last edited by EddyP; Mar 28, 2011 at 10:26 AM. Reason: my exif reader goofed
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Old Mar 28, 2011, 10:29 AM   #23
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From the looks of it, you have a faulty iPhone.

Make a Genius appointment to have it replaced
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Old Mar 28, 2011, 11:11 AM   #24
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Just got off the phone with Verizon technical support. After the no service I resetted network settings from the iPhone settings, and 3G came back online. Safari works fine, but still no phone calling/receiving.

First technician made me go through the basic reset this reset that mumbo jumbo (I already tried all this stuff before). Then he tried calling me 4 times, and said it dials and goes to my voicemail- I never got a ring. Said he never heard of this kind of issue. He then transferred me to a tier 2 tech. Tier 2 tech made me do the same crap, and explain it all over to him. He also tried calling, I never got a call. Then he escalated a ticket to the network team to do some tests, and that they would contact me within 1-2 days. I told them about the cellular data usage jumping to 12.0GB, they said it only shows 288.0MB of usage on their system.

Anyways, I'm also beginning to think it's the iPhone now.
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Old Mar 28, 2011, 05:11 PM   #25
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I just woke up from a incoming call. I can make/receive calls fine now. Guess I won't be going to the apple store today, since I can't replicate the problem at the moment. Hopefully it keeps working, because I really don't want to make another exchange.
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