Cannot make or receive calls

John88 · Mar 27, 2011, 08:24 PM

I'm having this problem with my iPhone. It started sometime yesterday. I have 2-4 bars of reception at all times. I can only make calls to certain contacts at certain times, it's sort of hard to explain. When I make a call sometimes there will be no dial tone, and after 10-15 seconds it says call failed. When people call me, my iPhone doesn't ring. Sometimes when it does ring, says call failed right when I pick it up. Other times it works, again very weird... Never had this problem with any phone I've owned. Any ideas on what's going on? I'm on the Verizon network, and this is my 2nd replacement iPhone.

jessica. · Mar 27, 2011, 08:25 PM

Have you reset the phone and can you reset network settings?

skunk · Mar 27, 2011, 08:27 PM

Settings>General>Reset>Reset Network Settings.

IOW, what she said.

jessica. · Mar 27, 2011, 08:28 PM

Having not used the iPhone on the VZW network, I didn't want to embarrass myself if I was wrong about that being an option on the VZW iPhone.

JamesMB · Mar 27, 2011, 08:31 PM

Is this problem happening from different locations or just one tower?

John88 · Mar 27, 2011, 08:40 PM

Quote:

Originally Posted by jessica.

Have you reset the phone and can you reset network settings?

Just did both, still the same.

JamesMB · Mar 27, 2011, 08:47 PM

Quote:

Originally Posted by John88

Just did both, still the same.

What about the location question, that I asked?

John88 · Mar 27, 2011, 08:59 PM

Quote:

Originally Posted by JamesMB

What about the location question, that I asked?

Been at home. But everyone elses phone works fine at home. Going out for dinner in a bit, will check then.

I can't even call *228 (Verizon's customer service).

Sent from my iPhone using Tapatalk

John88 · Mar 27, 2011, 11:10 PM

My iPhone makes/receives calls away from home. Just got back home, and it's not working again. My brothers iPhone works fine at home though?

Sent from my iPhone using Tapatalk

JamesMB · Mar 27, 2011, 11:16 PM

Quote:

Originally Posted by John88

My iPhone makes/receives calls away from home. Just got back home, and it's not working again. My brothers iPhone works fine at home though?

Sent from my iPhone using Tapatalk

Do you both have 3G turned on?

John88 · Mar 27, 2011, 11:21 PM

Yes. Is there even a way to turn off 3G on Verizon iPhones?

Sent from my iPhone using Tapatalk

JamesMB · Mar 27, 2011, 11:28 PM

Quote:

Originally Posted by John88

Yes. Is there even a way to turn off 3G on Verizon iPhones?

Sent from my iPhone using Tapatalk

I don't believe that there is, but I'm not sure. I have the AT&T version, and 3G is turned off by going to settings>network.

Pink∆Floyd · Mar 27, 2011, 11:31 PM

poor reception maybe?

John88 · Mar 27, 2011, 11:31 PM

Okay my iPhone is making/receiving calls at home now suddenly. I dialed *228 and updated my preferred roaming list, to see if it helps.

But still very curious to why my phone was singled out, when there are 4 other Verizon phones here.

Wondering if this is intermittent, because when I first noticed it yesterday it started working after awhile. Then it happened again today and is working now. Guess only time will tell.

Sent from my iPhone using Tapatalk

John88 · Mar 27, 2011, 11:33 PM

Quote:

Originally Posted by JamesMB

I don't believe that there is, but I'm not sure. I have the AT&T version, and 3G is turned off by going to settings>network.

I got wifi on 24/7 so when I'm at home, I guess 3G is off.

Sent from my iPhone using Tapatalk

John88 · Mar 27, 2011, 11:37 PM

Quote:

Originally Posted by iphone3gs16gb

poor reception maybe?

Reception is not the best at home but I always manage to have 2-4 bars depending on which part of the house.

Sent from my iPhone using Tapatalk

John88 · Mar 28, 2011, 01:52 AM

Quote:

Originally Posted by John88

Okay my iPhone is making/receiving calls at home now suddenly. I dialed *228 and updated my preferred roaming list, to see if it helps.

But still very curious to why my phone was singled out, when there are 4 other Verizon phones here.

Wondering if this is intermittent, because when I first noticed it yesterday it started working after awhile. Then it happened again today and is working now. Guess only time will tell.

Sent from my iPhone using Tapatalk

It's not working again! I got a call, picked it up and said call failed instantly. Then tryed calling back, says call failed instantly. When it does work, it takes like 10-15 seconds to hear a dialing tone. The other person cannot hear me at all, I can hear them fine. I also get texts 10-20 minutes after it was sent.

John88 · Mar 28, 2011, 05:35 AM

My celllular data usage has went up to: 12.0GB Sent and 12.2GB Received

Battery is draining awfully fast now too, even when not in use with no background apps running...

Any ideas on what the heck is going on?

Stealthipad · Mar 28, 2011, 05:57 AM

Quote:

Originally Posted by John88

My celllular data usage has went up to: 12.0GB Sent and 12.2GB Received

Battery is draining awfully fast now too, even when not in use with no background apps running...

Any ideas on what the heck is going on?

Sounds to me like you need to get it replaced again!

Do not give up as there is no better

John88 · Mar 28, 2011, 10:10 AM

So I just did a "restore as new" as a last resort. iPhone would not make the call to activate, so I walked out to the street. Took 3 tries and it finally dialed, and activated it. Everything seemed to be good had 3G and Verizon banner, then I walk back in my house and did a test call which failed, and now it says "No Service".

vachargerfan · Mar 28, 2011, 10:14 AM

Quote:

Originally Posted by John88

So I just did a "restore as new" as a last resort. iPhone would not make the call to activate, so I walked out to the street. Took 3 tries and it finally dialed, and activated it. Everything seemed to be good had 3G and Verizon banner, then I walk back in my house and did a test call which failed, and now it says "No Service".

Take it back to Verizon or to the Apple store. Sounds like something wrong on the phone

EddyP · 10:26 AM

Quote:

Originally Posted by Stealthipad

Sounds to me like you need to get it replaced again!

Do not give up as there is no better

Pink∆Floyd · Mar 28, 2011, 10:29 AM

From the looks of it, you have a faulty iPhone.

Make a Genius appointment to have it replaced

John88 · Mar 28, 2011, 11:11 AM

Just got off the phone with Verizon technical support. After the no service I resetted network settings from the iPhone settings, and 3G came back online. Safari works fine, but still no phone calling/receiving.

First technician made me go through the basic reset this reset that mumbo jumbo (I already tried all this stuff before). Then he tried calling me 4 times, and said it dials and goes to my voicemail- I never got a ring. Said he never heard of this kind of issue. He then transferred me to a tier 2 tech. Tier 2 tech made me do the same crap, and explain it all over to him. He also tried calling, I never got a call. Then he escalated a ticket to the network team to do some tests, and that they would contact me within 1-2 days. I told them about the cellular data usage jumping to 12.0GB, they said it only shows 288.0MB of usage on their system.

Anyways, I'm also beginning to think it's the iPhone now.

John88 · Mar 28, 2011, 05:11 PM

I just woke up from a incoming call. I can make/receive calls fine now. Guess I won't be going to the apple store today, since I can't replicate the problem at the moment. Hopefully it keeps working, because I really don't want to make another exchange.

Mar 27, 2011, 08:24 PM	#1
John88 macrumors member Join Date: Mar 2011	Cannot make or receive calls I'm having this problem with my iPhone. It started sometime yesterday. I have 2-4 bars of reception at all times. I can only make calls to certain contacts at certain times, it's sort of hard to explain. When I make a call sometimes there will be no dial tone, and after 10-15 seconds it says call failed. When people call me, my iPhone doesn't ring. Sometimes when it does ring, says call failed right when I pick it up. Other times it works, again very weird... Never had this problem with any phone I've owned. Any ideas on what's going on? I'm on the Verizon network, and this is my 2nd replacement iPhone.
	0

Mar 27, 2011, 08:25 PM	#2
jessica. macrumors Nehalem Join Date: Feb 2005 Location: Wrong girl from the right side of the tracks	Have you reset the phone and can you reset network settings? __________________ Because I'm an ahole.
	0

Mar 27, 2011, 08:27 PM	#3
skunk macrumors G4 Join Date: Jun 2002 Location: Republic of Ukistan	Settings>General>Reset>Reset Network Settings. IOW, what she said. __________________ "The louder he talked of his honor, the faster we counted the spoons." -- Ralph Waldo Emerson
	0

Mar 27, 2011, 08:28 PM	#4
jessica. macrumors Nehalem Join Date: Feb 2005 Location: Wrong girl from the right side of the tracks	Having not used the iPhone on the VZW network, I didn't want to embarrass myself if I was wrong about that being an option on the VZW iPhone. __________________ Because I'm an ahole.
	0

Mar 27, 2011, 08:31 PM	#5
JamesMB macrumors 65816 Join Date: Jan 2011 Location: Texas	Is this problem happening from different locations or just one tower? __________________ Search with: MRoogle 15" MBP 2.66 I7, with 4GB...iPhone 4 16GB
	0

Mar 27, 2011, 11:10 PM	#9
John88 Thread Starter macrumors member Join Date: Mar 2011	My iPhone makes/receives calls away from home. Just got back home, and it's not working again. My brothers iPhone works fine at home though? Sent from my iPhone using Tapatalk
	0

Mar 27, 2011, 11:21 PM	#11
John88 Thread Starter macrumors member Join Date: Mar 2011	Yes. Is there even a way to turn off 3G on Verizon iPhones? Sent from my iPhone using Tapatalk
	0

Mar 27, 2011, 11:31 PM	#13
Pink∆Floyd Banned Join Date: Nov 2009 Location: Up There	poor reception maybe?
	0

Mar 28, 2011, 05:35 AM	#18
John88 Thread Starter macrumors member Join Date: Mar 2011	My celllular data usage has went up to: 12.0GB Sent and 12.2GB Received Battery is draining awfully fast now too, even when not in use with no background apps running... Any ideas on what the heck is going on?
	0

Mar 28, 2011, 10:10 AM	#20
John88 Thread Starter macrumors member Join Date: Mar 2011	So I just did a "restore as new" as a last resort. iPhone would not make the call to activate, so I walked out to the street. Took 3 tries and it finally dialed, and activated it. Everything seemed to be good had 3G and Verizon banner, then I walk back in my house and did a test call which failed, and now it says "No Service". Attached Thumbnails
	0

Mar 28, 2011, 10:29 AM	#23
Pink∆Floyd Banned Join Date: Nov 2009 Location: Up There	From the looks of it, you have a faulty iPhone. Make a Genius appointment to have it replaced
	0

Mar 28, 2011, 11:11 AM	#24
John88 Thread Starter macrumors member Join Date: Mar 2011	Just got off the phone with Verizon technical support. After the no service I resetted network settings from the iPhone settings, and 3G came back online. Safari works fine, but still no phone calling/receiving. First technician made me go through the basic reset this reset that mumbo jumbo (I already tried all this stuff before). Then he tried calling me 4 times, and said it dials and goes to my voicemail- I never got a ring. Said he never heard of this kind of issue. He then transferred me to a tier 2 tech. Tier 2 tech made me do the same crap, and explain it all over to him. He also tried calling, I never got a call. Then he escalated a ticket to the network team to do some tests, and that they would contact me within 1-2 days. I told them about the cellular data usage jumping to 12.0GB, they said it only shows 288.0MB of usage on their system. Anyways, I'm also beginning to think it's the iPhone now.
	0

Mar 28, 2011, 05:11 PM	#25
John88 Thread Starter macrumors member Join Date: Mar 2011	I just woke up from a incoming call. I can make/receive calls fine now. Guess I won't be going to the apple store today, since I can't replicate the problem at the moment. Hopefully it keeps working, because I really don't want to make another exchange.
	0

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