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Old May 3, 2011, 11:09 AM   #1
OverSpun
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Thumbs down SwitchEasy (Ipad2 Canvas) | Worst Customer Service Ever.

AVOID!!! Do not order from SwitchEasy!!!

I have collected a quick cliff notes for members to read all the biggest issues dealing with SwitchEasy if you don't want to read the entire thread-

MacRumor Member's Issues with SwitchEasy-
http://forums.macrumors.com/showpost...77&postcount=6
http://forums.macrumors.com/showpost...52&postcount=8
http://forums.macrumors.com/showpost...2&postcount=11
http://forums.macrumors.com/showpost...2&postcount=22
http://forums.macrumors.com/showpost...1&postcount=24
http://forums.macrumors.com/showpost...9&postcount=31
http://forums.macrumors.com/showpost...4&postcount=34
http://forums.macrumors.com/showpost...0&postcount=45
http://forums.macrumors.com/showpost...4&postcount=54
http://forums.macrumors.com/showpost...5&postcount=56
http://forums.macrumors.com/showpost...2&postcount=70
http://forums.macrumors.com/showpost...4&postcount=75
http://forums.macrumors.com/showpost...7&postcount=76
http://forums.macrumors.com/showpost...4&postcount=89
http://forums.macrumors.com/showpost...4&postcount=91
http://forums.macrumors.com/showpost...6&postcount=95
http://forums.macrumors.com/showpost...9&postcount=99
http://forums.macrumors.com/showpost...&postcount=100
http://forums.macrumors.com/showpost...&postcount=101


A few posts of my issues with SwitchEasy:
http://forums.macrumors.com/showpost...4&postcount=38
http://forums.macrumors.com/showpost...8&postcount=55
http://forums.macrumors.com/showpost...1&postcount=77
http://forums.macrumors.com/showpost...8&postcount=90
http://forums.macrumors.com/showpost...6&postcount=94


SwitchEasy emailed me one of their customer's personal data!!!-
http://forums.macrumors.com/showpost...5&postcount=88


What a big headache canceling an order with them and getting a refund!!-
http://forums.macrumors.com/showpost...9&postcount=99
http://forums.macrumors.com/showpost...&postcount=104
http://forums.macrumors.com/showpost...&postcount=109
http://forums.macrumors.com/showpost...&postcount=121
http://forums.macrumors.com/showpost...&postcount=122


Worth reading too-
SwitchEasy Canvas - Cracking & Chipping of plastic


Quote:
Originally Posted by Northman11 View Post
Same here. I ordered it and response from the company. I emailed them and they gave the me "we know that our website says In Stock but it is not and we are delayed a couple of days but it will go out." A few days pass and I get this email from them today:

A friendly heads up to our Valued Switcheasy Customer,

Thank you for your order. We are sorry for the delay.
Due to an unexpected delay with our overseas manufacturer, we
experienced inventory shortages, all colors for the Canvas iPad 2 are
temporarily out of items even though it says "In Stock" on our website
(inventory levels on computer systems can differ from what is
physically in stock.)

Our units should arrive within 2-5 days and begin shipping.
If this delay is unacceptable, we understand your desire to cancel and
request a refund (that includes the shipping fees.)
Or if you are willing to wait for this item, we will hold your order
for arrival of the item, and ship shortly thereafter.

When replying, could you please let us know what seems to work best for you.
We thank you for your patience and understanding.

Best regards,
Switcheasy Customer Service.
www.switcheasy.com (USA Website)

I have no confidence with Switcheasy at this point. They know that they have no product in stock for a week and they still list it as "In Stock". The product might be great but the company's business practices certainly don't give me the warm and fuzzies.
Pshhhh. I ordered mine last week and I Received this exact copied email from them until I emailed them 3x including my paypal transaction ID that they must have wasted extra time asking me for my PP ID.

Clearly they've not organized their sites about their inventory that always say "in stock" which is likely their marketing without them being available.

Sure their case looks decent in the video and reviews but I'd prefer ordering from a company without all the swishy washy talk.

Quote:
Hey Xxxxx!

Due to an unexpected shipment delay from our overseas manufacturer, we
are temporarily out of items for the Canvas in all colors. *They went
so fast, we were not even able to put “out of stock” on the website.
We have been promised by the shipping company that our units will be
here within 4 days.
Please note that these are estimates by the shipping company and may
vary by several days due to weather, mail volume, customs delays and
other circumstances*

If this delay is unacceptable, we understand your desire to cancel and
request a refund (that includes the shipping fees.)

Or if you are willing to wait for this item, as soon as stock arrives
it will be shipped out automatically.

Again, we apologize for any inconvenience or delay this may cause you.
We appreciate your patience.

www.switcheasy.com (USA Website)
We are aware now from this thread that they're located in Hong Kong "overseas" which is a joke. I don't care their products are made in China or if it's matter if their built by underwater basket weavers or even in Pluto if they can drop some legit info if I'm buying anything.


Perhaps a new thread about their poor information offered for their customers which should be as important as the actual product.

I emailed them back this morning and I said this-

Quote:
Switcheasy,

I am glad that I ordered a black ipad2 canvas! I have heard from a few friends having the same delay which I'd recommend updating your website. Besides- I have heard on CNN that your underwater basket weaver was attacked by a mega shark (other circumstances*?) including the weather, volume, customs, mail volume. Did you kill the shark...or dynamite? It would have to be a endangered specie.*Everybody, check for swamp leeches, and pull them off... Nobody else got hit? I'm the only one? What's the deal?

Sent from my iPad
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Last edited by OverSpun; May 15, 2011 at 04:54 PM. Reason: Added cliff notes for the thread to help others.
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Old May 3, 2011, 11:17 AM   #2
jpsimon
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I got the same email from switcheasy last week - 2 days later the case was at my door. This is easily the best case BY FAR for the ipad 2. Nothing comes close
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Old May 3, 2011, 11:57 AM   #3
Northman11
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I ordered mine eight days ago and it still hasn't shown up. They also have no idea when they are expecting more in.
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Old May 3, 2011, 01:05 PM   #4
Reisen
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Weird, I ordered my brown one the other day and it was literally on my doorstep like 48 hours later, for I think $4 shipping? Are people still ordering from the international link or something?

I too, got the same email warning me there was going to be a delay. There wasn't.

Case is awesome, I like everything but the fabric (would prefer a different texture, but I knew that going in). My clip isn't tight at all, very easy to open and close, but still holds it securely. Only complaint might be the weight, but you're sacrificing that for a lot of protection.

I give it an A minus.
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Old May 3, 2011, 02:30 PM   #5
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Since they sent me an email without the tracking number so I sent this-

Quote:
Sir-
I cannot notice a tracking number through perusing this email. May I perhaps request a condor delivery my canvas case for my iPad2?

Sent from my iPad
A couple hours I had a tracking number right away! I can tell it is important being bored sending random emails that probably thought-

Wow... Let's hurry up so this guy won't send us more weird emails. haha.
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Old May 3, 2011, 05:33 PM   #6
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Same exact issue and problems I am having. I asked for a ship date estimate and it has surpassed that. Bought it over a week ago in business days. No expedited shipping or anything once they receive stock. I don't like the idea of listing stock when you are out then charging money only to tell me you are out of stock when I email you asking what the deal is! anyway I'm still waiting but don't think I will order again, good product or not.
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Old May 3, 2011, 07:58 PM   #7
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Quote:
Originally Posted by Kymakersmark View Post
Same exact issue and problems I am having. I asked for a ship date estimate and it has surpassed that. Bought it over a week ago in business days. No expedited shipping or anything once they receive stock. I don't like the idea of listing stock when you are out then charging money only to tell me you are out of stock when I email you asking what the deal is! anyway I'm still waiting but don't think I will order again, good product or not.
I'd have to say that they have the worst customer service with any 'company' I've ever ordered from and I'd never order again from them.

Any product isn't worth anything if they can't back up their orders...

All I can recommend is emailing them enough getting info out of them. I had to email them 4-5x to finally giving me a tracking number or even anything. I should have known better ordering from some flop overnight case company spamming the accessories forums. I'll likely expect this case to last ~year. I'll make my own review if it actually shows up or if my correct order is the right one.

Keep emailing them!
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Old May 3, 2011, 08:30 PM   #8
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I'd be just as suspicious/skeptical as you if my first experience was like yours, but I'd at least wait it out and receive your case. If you don't like it, you either don't want a folio case or just hard to please,lol. I got one for my wife's when they first showed up and like some others, we received it just 2 or 3 days later with no express shipping etc... I'm waiting til all this clears up then ordering one for me.

Hang in there
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Old May 4, 2011, 12:11 AM   #9
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Someone knows when it will be available for international shipping? (black one)
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Old May 4, 2011, 11:19 PM   #10
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Quote:
Originally Posted by brudog68 View Post
I'd be just as suspicious/skeptical as you if my first experience was like yours, but I'd at least wait it out and receive your case. If you don't like it, you either don't want a folio case or just hard to please,lol. I got one for my wife's when they first showed up and like some others, we received it just 2 or 3 days later with no express shipping etc... I'm waiting til all this clears up then ordering one for me.

Hang in there
Yea... Their name should be Switch and Bait.

They send people's tracking numbers which aren't actually shipped yet they're only in USPS system. -

Quote:
The U.S. Postal Service was electronically notified by the shipper on May 04, 2011 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.
What a huge joke. My review will continue dropping how they've clearly not even shipped anything keeping people happy.
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Old May 4, 2011, 11:54 PM   #11
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I ordered mine two weeks ago and even got a tracking number. It has yet to get here. I emailed them and they said they haven't received them yet. How can you send out a tracking number two weeks ago and not have the item? I dont care how good the case is they suck.
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Old May 5, 2011, 12:06 AM   #12
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Quote:
Originally Posted by falconeight View Post
I ordered mine two weeks ago and even got a tracking number. It has yet to get here. I emailed them and they said they haven't received them yet. How can you send out a tracking number two weeks ago and not have the item? I dont care how good the case is they suck.
Yea, I totally agree. I don't care if the case cooks my breakfast and washes my dog if he falls in a mud puddle into my house... Their CS is the biggest waste. Try bugging them and they'll probably sending you a tracking number that hasnt been shipped yet like mine. I'll just contact paypal and I'll build up this thread as big as possible wo they won't sell anything again. I'd be fine with legit answers out of their bags of tricks...
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Old May 5, 2011, 12:19 AM   #13
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Not sure if any of you self consumed folks know this, but the entire region and all the shipping in and out of that area has been hit hard by something called an Earthquake.

Talk about CNN, turn it on bud, learn something about logistics.

I have never read such a lousy excuse for a letter of complaint in my entire life. What are you 13 years old?

Whoever wrote that email to the company is nothing but total moron, and if I was running that company I would send you a refund and a note telling you to go buy your case somewhere else.

So why don't you, if you can't be patient and wait for the product then hit the road and find another company to whine and complain about.

I have had nothing but great experiences with their customer service, they have always been friendly courteous and prompt with their deliveries.

There's no need to come on to this forum or any forum for that matter, and trash a quality outfit that sells tons of quality products. Its just totally unnecessary temper tantrum baby behavior!
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Old May 5, 2011, 01:29 AM   #14
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Quote:
Originally Posted by 3goldens View Post
Not sure if any of you self consumed folks know this, but the entire region and all the shipping in and out of that area has been hit hard by something called an Earthquake.

Talk about CNN, turn it on bud, learn something about logistics.

I have never read such a lousy excuse for a letter of complaint in my entire life. What are you 13 years old?

Whoever wrote that email to the company is nothing but total moron, and if I was running that company I would send you a refund and a note telling you to go buy your case somewhere else.


So why don't you, if you can't be patient and wait for the product then hit the road and find another company to whine and complain about.

I have had nothing but great experiences with their customer service, they have always been friendly courteous and prompt with their deliveries.

There's no need to come on to this forum or any forum for that matter, and trash a quality outfit that sells tons of quality products. Its just totally unnecessary temper tantrum baby behavior!
LOL... switchbait builds their products in china is NOT Japan who had the earthquake. If you must would like to know- go find some research yourself there was an 7.1 earthquake in Japan in 2009 august in Narita airport since I was THERE since it was a mess then and I didnt need to guess the earthquake last month. Learn before jumping in a thread before you know.

Congrats finding a thread for you to flame and fan with your pathetic experience with this company before doesn't help anything.

A quality outfit? Your post is pretty clear that you're probably the owner/employee to 'help' the issues.

Their pathetic canned responses to show off that they've sold a ton cases isn't helping anyone becoming frustrated without any information about their orders while they're likely sitting on top piles of paypal transactions that they continue and wait until they catch up enough complains.

My email was to switch easy after I was getting tired emailing them without any single slight legit info until I got bored sending random emails to make me enjoyed to see if they would actually write back... I'm actually 3, not 13.

Repeat-

It had been clear in the other thread all switchbait's having shipping from hong kong from their manufacturer. If you actually believe Japan / earthquake first wouldn't ever build a case being sold for 50 bucks as maybe you should do your own research the entire region or even the south Asia in this week without drawing a political conversation with you since you were interested dropping insults at me and several other members on the site so I will offer this post how they are as frustrated without any info on their own orders.
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Old May 5, 2011, 08:00 AM   #15
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I got lucky, after I ordered one a couple weeks ago I got the infamous "due to distributor issues/customs/bla bla" email... but it then shipped the same day. before i got the tracking number later in the day i emailed them asking why it said in stock on the website and got a response apologizing for the delay as if my item was still delayed (after my item had shipped).
the case arrived a couple days later.

my roomate and his girlfriend both ordered one early last week and they have yet to receive a tracking number
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Old May 5, 2011, 09:09 AM   #16
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OP you are a broken record...cancel your order already...this thread is for you to b**** only...we get it...Switcheasy has apparently done a fine job of completing orders in the past and probably will in the future, its called an isolated event...

You've made your point
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Old May 5, 2011, 11:04 AM   #17
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Quote:
Originally Posted by OverSpun View Post
LOL... switchbait builds their products in china is NOT Japan who had the earthquake. If you must would like to know- go find some research yourself there was an 7.1 earthquake in Japan in 2009 august in Narita airport since I was THERE since it was a mess then and I didnt need to guess the earthquake last month. Learn before jumping in a thread before you know.

Congrats finding a thread for you to flame and fan with your pathetic experience with this company before doesn't help anything.

A quality outfit? Your post is pretty clear that you're probably the owner/employee to 'help' the issues.

Their pathetic canned responses to show off that they've sold a ton cases isn't helping anyone becoming frustrated without any information about their orders while they're likely sitting on top piles of paypal transactions that they continue and wait until they catch up enough complains.

My email was to switch easy after I was getting tired emailing them without any single slight legit info until I got bored sending random emails to make me enjoyed to see if they would actually write back... I'm actually 3, not 13.

Repeat-

It had been clear in the other thread all switchbait's having shipping from hong kong from their manufacturer. If you actually believe Japan / earthquake first wouldn't ever build a case being sold for 50 bucks as maybe you should do your own research the entire region or even the south Asia in this week without drawing a political conversation with you since you were interested dropping insults at me and several other members on the site so I will offer this post how they are as frustrated without any info on their own orders.
Take the advice, find another case!

Your a whiner clearly!

And you said it, I didn't!
"I'm actually 3, not 13"
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Old May 5, 2011, 01:06 PM   #18
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Quote:
Originally Posted by jpsimon View Post
I got lucky, after I ordered one a couple weeks ago I got the infamous "due to distributor issues/customs/bla bla" email... but it then shipped the same day. before i got the tracking number later in the day i emailed them asking why it said in stock on the website and got a response apologizing for the delay as if my item was still delayed (after my item had shipped).
the case arrived a couple days later.

my roomate and his girlfriend both ordered one early last week and they have yet to receive a tracking number
Dang, you must have some crazy good luck. I'm sure your roomate + gf might need a calendar checking on it too. My iPad is so cold. I'll build a little fire and cuddle with it since it's pretty sad. haha.

Quote:
Originally Posted by brudog68 View Post
OP you are a broken record...cancel your order already...this thread is for you to b**** only...we get it...Switcheasy has apparently done a fine job of completing orders in the past and probably will in the future, its called an isolated event...

You've made your point
Who wants to read a 48 page thread for kissing feet? If you read my posts that I'm only interested some legit info about shipping from the company for MY order. I'm obviously not the only forgotten order. Read the other posts by other members in this thread and the other thread too.
Quote:
Originally Posted by 3goldens View Post
Take the advice, find another case!

Your a whiner clearly!

And you said it, I didn't!
"I'm actually 3, not 13"
Who are you, anyway? Customers are always right.

Yes, I answered your assumed question since your questions are asinine.

You certainly have some asinine threads- http://forums.macrumors.com/showthre...ighlight=Steve "THE LIAR" Jobs


Find another thread to piss in their cheerios. Thanks.
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Old May 5, 2011, 03:43 PM   #19
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Quote:
Originally Posted by OverSpun View Post

Customers are always right.
No they most certainly are not, and you my friend are a prime example of why!
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Old May 5, 2011, 08:13 PM   #20
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Quote:
Originally Posted by 3goldens View Post
No they most certainly are not, and you my friend are a prime example of why!
Sir-

You are definitely not a businessman. You're wasting my time from your invalid posting. Enjoy your products from this company who can't deliver.
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Old May 8, 2011, 07:58 PM   #21
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shameless bumping-


Did anyone else receiving a working tracking # yet? Well, does it load up saying that it was shipped since an electronically sent -> USPS previous 'stamped' into the mail stream.


Yes, I am aware that switcheasy is 'waiting' for their back-ordered inventory since a few weeks back now for many people too.



note: If you plan on flaming in the thread, this thread is important than anyone else perusing 20+* pages if anyone else was still waiting too.
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Old May 9, 2011, 02:03 AM   #22
melvel
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I ordered the Cover Buddy on May 5, but I have not received an order or shipping confirmation until now. All I received was the confirmation of payment from Paypal.

How many days does it take for them to issue an order confirmation? I don't even have a way of tracking my order!
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Old May 9, 2011, 02:37 AM   #23
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Quote:
Originally Posted by melvel View Post
I ordered the Cover Buddy on May 5, but I have not received an order or shipping confirmation until now. All I received was the confirmation of payment from Paypal.

How many days does it take for them to issue an order confirmation? I don't even have a way of tracking my order!
Well... I had to follow up on my own order after sending them 5+ emails to finally get a tracking #. I have been told... "In 4 days". And 2 weeks... and "7 days".. Its interesting for me.

Just email them and see what they say. It is confusing that you'll see that the conversation email is broken apart after they respond without even quoting my questions.

Besides- If my order actually shows up, I will absolutely never order any of their products. Post back in here again so we can see if my situation is the same. I'm pretty sure there are 15+ day orders people posted before.
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Old May 9, 2011, 07:10 AM   #24
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I ordered mine on 04/27. Still a no-show and all I get are the automated response emails.
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Old May 9, 2011, 07:29 AM   #25
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Got my Cover Buddy yesterday - love it.
My CANVAS - Black shipped today
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