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Old Feb 2, 2012, 09:13 PM   #1
mtnDewFTW
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How can I get my iPhone 4 camera lens replaced?

Hi everyone! I'm sorry in advance if this question has been beat to death already.

My iPhone 4 camera lens is VERY scratched. Even though the rest of the back is pretty much scratch free. Keep in mind that I don't use a case. At first, it didn't' really bother me, but the scratches just kept on happening, so now I can't even take a picture. It looks very blurry. I tried to see if replacing the backplate would also replace the lens, but it turns out that it doesn't.

Does anyone know of any way of getting this fixed? Or how much it costs? I want to take it to Apple and have them do it, rather than to it myself at home.

Thanks so much!
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Old Feb 2, 2012, 10:10 PM   #2
Mortalias
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Same exact thing for me. I'm only posting in this thread in hope for an answer for both of us
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Old Feb 2, 2012, 10:17 PM   #3
TM WAZZA
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It isn't the actual lens scratched, it's a part of the black plate. You'll need a new backplate. Apparently apple stores charge $29 to get it replaced.
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Old Feb 2, 2012, 10:37 PM   #4
mtnDewFTW
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Originally Posted by TM WAZZA View Post
It isn't the actual lens scratched, it's a part of the black plate. You'll need a new backplate. Apparently apple stores charge $29 to get it replaced.
Thanks for the reply! But are you sure? I called my local Apple store to ask if it was a part of the backplate or not, and the guy on the phone said that it wasn't. And when I asked how I could get the lens replaced, he said that I would just need to come down and talk to a genius myself.
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Old Feb 2, 2012, 10:42 PM   #5
TM WAZZA
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Quote:
Originally Posted by mtnDewFTW View Post
Thanks for the reply! But are you sure? I called my local Apple store to ask if it was a part of the backplate or not, and the guy on the phone said that it wasn't. And when I asked how I could get the lens replaced, he said that I would just need to come down and talk to a genius myself.
Just did a quick search

http://forums.macrumors.com/showthread.php?t=1271880
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Old Feb 2, 2012, 10:52 PM   #6
Nothlit
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I had the back plate of my iPhone 4 replaced for exactly this reason a couple of months ago. I can confirm that the lens you are talking about is a part of the back plate and the whole plate is easily replaced in about 2 minutes. My photos are so much clearer now -- it's like night and day! I now make sure I don't slide my phone around too much on the desk. I just put it down and pick it straight up. So far, no new scratches have appeared.

I was expecting to pay $29, but the Genius did it for free after he couldn't find the billing entry for it on his store iPod touch. This was right after the 4S came out, and I suspect they might have quietly eliminated or changed the $29 replacement program with the advent of AppleCare+. Then again, maybe he just couldn't find the entry for some other reason. The only way you can find out for sure is to make an appointment and see what they say.
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Old Feb 2, 2012, 11:02 PM   #7
mtnDewFTW
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Originally Posted by Nothlit View Post
I had the back plate of my iPhone 4 replaced for exactly this reason a couple of months ago. I can confirm that the lens you are talking about is a part of the back plate and the whole plate is easily replaced in about 2 minutes. My photos are so much clearer now -- it's like night and day! I now make sure I don't slide my phone around too much on the desk. I just put it down and pick it straight up. So far, no new scratches have appeared.

I was expecting to pay $29, but the Genius did it for free after he couldn't find the billing entry for it on his store iPod touch. This was right after the 4S came out, and I suspect they might have quietly eliminated or changed the $29 replacement program with the advent of AppleCare+. Then again, maybe he just couldn't find the entry for some other reason. The only way you can find out for sure is to make an appointment and see what they say.
Thank you so much! this was hugely helpful. I made an appointment at my local Apple store. I can't wait to get this problem fixed!
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Old Feb 2, 2012, 11:38 PM   #8
Black Dawg Down
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I had this happened before so now I just stick a tiny piece of scotch tape on the camera.

Beats the inconvenience of replacing the back plate.

I don't take a lot of pictures though.
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Old Jul 29, 2013, 08:08 AM   #9
ip5eve
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I had this happened before so now I just stick a tiny piece of scotch tape on the camera.

Beats the inconvenience of replacing the back plate.

I don't take a lot of pictures though.

I vote for stick a piece of scotch tape, i did it on my iPhone 5 and it keep my camera lens cleans perfectly.
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Old Jul 29, 2013, 11:44 AM   #10
Givmeabrek
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You take pictures through tape??
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Old Jul 29, 2013, 11:50 AM   #11
Lostanddamned
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Originally Posted by ip5eve View Post
I vote for stick a piece of scotch tape, i did it on my iPhone 5 and it keep my camera lens cleans perfectly.
Because the sapphire crystal lens doesn't do that already.
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Old Jul 29, 2013, 12:09 PM   #12
cynics
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Just to mention this is a VERY easy DIY repair for the 4/4S for those of you that don't live within a reasonable distance to an Apple store.

You can get the tools, new screws and a backplate from ifixit. Btw if you are going to do it you may want to replace the battery too since its right there.
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Old Jul 29, 2013, 11:07 PM   #13
ip5eve
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Because the sapphire crystal lens doesn't do that already.
So does the sapphire crystal work or not ? Why they put it on my iPhone ?
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Old Jul 30, 2013, 03:32 AM   #14
Lostanddamned
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So does the sapphire crystal work or not ? Why they put it on my iPhone ?
This is known as sarcasm. I am sarcastically pointing out that the sapphire crystal lens is very good at defending against scratches.
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Old Jul 30, 2013, 03:34 AM   #15
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Originally Posted by ip5eve View Post
I vote for stick a piece of scotch tape, i did it on my iPhone 5 and it keep my camera lens cleans perfectly.
Mother of necro threads, this is from early 2012...
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Old Jul 30, 2013, 07:17 AM   #16
Lucille Carter
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Quote:
Originally Posted by ip5eve View Post
I vote for stick a piece of scotch tape, i did it on my iPhone 5 and it keep my camera lens cleans perfectly.
Images though scotch tape can't be as good.

The 5 has a saphire cover so it will not scratch and there is no need to cover.
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Old Aug 1, 2013, 02:50 AM   #17
ip5eve
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Originally Posted by Lucille Carter View Post
Images though scotch tape can't be as good.

The 5 has a saphire cover so it will not scratch and there is no need to cover.
Excepts iPhone 5 which phone has saphire cover ? does galaxy s3 and s4 has saphire cover ?
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Old Aug 1, 2013, 04:08 AM   #18
Lucille Carter
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Excepts iPhone 5 which phone has saphire cover ? does galaxy s3 and s4 has saphire cover ?
What?
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Old Aug 1, 2013, 07:02 AM   #19
mikeydeezy
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Originally Posted by Lucille Carter View Post
Images though scotch tape can't be as good.

The 5 has a saphire cover so it will not scratch and there is no need to cover.
Tell that to my iphone.
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Old Aug 1, 2013, 03:00 PM   #20
viperGTS
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Originally Posted by cynics View Post
Just to mention this is a VERY easy DIY repair for the 4/4S for those of you that don't live within a reasonable distance to an Apple store.

You can get the tools, new screws and a backplate from ifixit. Btw if you are going to do it you may want to replace the battery too since its right there.
Actually, the battery can be tricky IMO. If you don't clean the connectors properly, you will have signal issues. That what keeps me from even thinking about replacing my battery...
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Old Aug 1, 2013, 03:48 PM   #21
charlituna
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Quote:
Originally Posted by mtnDewFTW View Post
Thanks for the reply! But are you sure? I called my local Apple store to ask if it was a part of the backplate or not, and the guy on the phone said that it wasn't. And when I asked how I could get the lens replaced, he said that I would just need to come down and talk to a genius myself.
You asked about getting the lens replaced. What's on the backplate isn't actually the lens, more like a lens cover.

Believe me I've done it a few dozen times over the year. Book an appt, it's $29 since it is 'user damage'. Takes them longer to do the paperwork than the repair.
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Old Dec 24, 2013, 05:15 AM   #22
ip5eve
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Originally Posted by viperGTS View Post
Actually, the battery can be tricky IMO. If you don't clean the connectors properly, you will have signal issues. That what keeps me from even thinking about replacing my battery...
Clean the connector and use some saving battery soft can help a lots!
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