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Old Mar 8, 2013, 12:30 PM   #1
FooArk
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I'm going to try to exchange my black iPhone 5 for another iPhone 5.

Going to go to Apple Store in NYC and complain about my power button issue. Then ask them to give me a white iPhone 5 instead.

I'll be in my suit and tie, looking proper and sophisticated.
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Old Mar 8, 2013, 12:32 PM   #2
Knockworstface
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Keep us posted as to how everything works out.
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Old Mar 8, 2013, 12:33 PM   #3
cambookpro
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Tried it, didn't work. But I guess if you don't ask, you don't get!
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Old Mar 8, 2013, 12:35 PM   #4
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Why won't apple exchange a black iPhone for a white one? What's the big deal?
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Old Mar 8, 2013, 12:36 PM   #5
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Quote:
Originally Posted by FooArk View Post
Going to go to Apple Store in NYC and complain about my power button issue. Then ask them to give me a white iPhone 5 instead.

I'll be in my suit and tie, looking proper and sophisticated.
That's the key.
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Old Mar 8, 2013, 12:38 PM   #6
palasmidas
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I tried this to get my phone unlocked. Believe it or not, any iPhone 5 is unlockable. The genius has the ability to choose which carrier to lock it to.
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Old Mar 8, 2013, 12:39 PM   #7
Mlrollin91
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Originally Posted by Knockworstface View Post
Why won't apple exchange a black iPhone for a white one? What's the big deal?
Because the part number has to match the product being given to the customer and the product that it is taking back in and putting in that "refurb" box. I'd assume its more an inventory issue but still, the store shouldn't have to suffer because a customer wants a different color. Thats why there is a 30 day return policy.
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Old Mar 8, 2013, 12:41 PM   #8
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Because the part number has to match the product being given to the customer and the product that it is taking back in and putting in that "refurb" box. I'd assume its more an inventory issue but still, the store shouldn't have to suffer because a customer wants a different color. Thats why there is a 30 day return policy.
I ordered day 1. Is this how I get punished?
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Old Mar 8, 2013, 12:43 PM   #9
Mlrollin91
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I ordered day 1. Is this how I get punished?
Please tell me how you are getting punished because you changed your mind? You are having a problem with your phone, they will replace your phone with the same one you have had for 5 months.
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Old Mar 8, 2013, 12:44 PM   #10
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Originally Posted by FooArk View Post
I ordered day 1. Is this how I get punished?
"Punished"??

You bought a black one, and they'll be giving you a brand new black phone that you chose at the beginning anyway.

It'd be nice to change colour, of course, but I'd MUCH rather have an easy replacement than Apple running out of a certain colour, not having that bit in stock etc...
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Old Mar 8, 2013, 12:58 PM   #11
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Think about how many more genius bar appointments and random complaints there would be (compared to what they already see!) if people knew they could get a different color whenever there is any issue with their device! THAT'S the reason they don't allow this.
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Old Mar 8, 2013, 03:23 PM   #12
barkomatic
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Originally Posted by FooArk View Post
Going to go to Apple Store in NYC and complain about my power button issue. Then ask them to give me a white iPhone 5 instead.

I'll be in my suit and tie, looking proper and sophisticated.
and what would be the maker of your suit again? White iPhones require Zegna, Black iPhones will settle for $100 street suits.
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Old Mar 8, 2013, 03:29 PM   #13
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I ordered day 1. Is this how I get punished?
Your sense of entitlement is pathetic. I suppose they should upgrade you to 64gb as well?
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Old Mar 8, 2013, 04:46 PM   #14
Mrbobb
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Tell ya what, some of u are "high maintenance" no wonder iPhones are so expensive.
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Old Mar 8, 2013, 04:53 PM   #15
matttye
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Tell them that you have a rare form of colour blindness that makes blacks appear white and whites appear black and you want what you paid for damnit!!
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Old Mar 8, 2013, 05:15 PM   #16
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I ordered day 1. Is this how I get punished?
Good grief, that is quite a sense of entitlement you have.
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Old Mar 8, 2013, 05:17 PM   #17
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Originally Posted by FooArk View Post
Going to go to Apple Store in NYC and complain about my power button issue. Then ask them to give me a white iPhone 5 instead.

I'll be in my suit and tie, looking proper and sophisticated.
just come in wearing sweats.. trust me they love it
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Old Mar 8, 2013, 05:43 PM   #18
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Never happened before, won't happen for you, will never happen.

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Old Mar 8, 2013, 05:54 PM   #19
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And in the new DSM-V, next to the entry Narcissistic Entitlement, a picture of...
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Old Mar 8, 2013, 07:04 PM   #20
617aircav
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Punished? You can buy the color you want and then sell the one you have. That's if the color means that much to you.
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Old Mar 8, 2013, 07:09 PM   #21
Brian Y
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I've had this argument many a time on MacRumors, and some people have claimed I'm wrong (I'm yet to see any proof of this), but changing the colour of a phone at the genius bar will cause significant inventory issues, and this won't be done. It is possible to do it (they *can* do anything). It's like how they *could* just give you a MacBook if they wanted to. There's nothing stopping them. But they wont.

The *only* way to change the colour of a phone is with a retail swap, for a phone bought from an Apple store, with the original receipt within the first 30 days. That time limit will only ever be extended under VERY exceptional circumstances, and you would have still have to have bought it from an Apple store.
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Old Mar 8, 2013, 07:29 PM   #22
palasmidas
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Why don't you just buy another one?
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Old Mar 9, 2013, 10:01 AM   #23
Jimmy James
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Quote:
Originally Posted by FooArk View Post
I ordered day 1. Is this how I get punished?
Yes, you're a genuine victim. Not unlike my grandfather who was a p.o.w.

I'm going to exchange my iPhone for a paperclip.
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Old Mar 9, 2013, 10:58 AM   #24
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and what would be the maker of your suit again? White iPhones require Zegna, Black iPhones will settle for $100 street suits.
I lol'd
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Old Mar 9, 2013, 11:02 AM   #25
sulpfiction
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Haha...love the "suit & tie" line. Why would that matter even a little bit??? I don't get ur logic. So since u dressed nicely apple will say "oh ok...Go get this guy a different color"? Ur crazy.
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