I'm going to try to exchange my black iPhone 5 for another iPhone 5.

FooArk · Mar 8, 2013, 11:30 AM

Going to go to Apple Store in NYC and complain about my power button issue. Then ask them to give me a white iPhone 5 instead.

I'll be in my suit and tie, looking proper and sophisticated.

Knockworstface · Mar 8, 2013, 11:32 AM

Keep us posted as to how everything works out.

cambookpro · Mar 8, 2013, 11:33 AM

Tried it, didn't work. But I guess if you don't ask, you don't get!

Knockworstface · Mar 8, 2013, 11:35 AM

Why won't apple exchange a black iPhone for a white one? What's the big deal?

basesloaded190 · Mar 8, 2013, 11:36 AM

Quote:

Originally Posted by FooArk

Going to go to Apple Store in NYC and complain about my power button issue. Then ask them to give me a white iPhone 5 instead.

I'll be in my suit and tie, looking proper and sophisticated.

That's the key.

palasmidas · Mar 8, 2013, 11:38 AM

I tried this to get my phone unlocked. Believe it or not, any iPhone 5 is unlockable. The genius has the ability to choose which carrier to lock it to.

Mlrollin91 · Mar 8, 2013, 11:39 AM

Quote:

Originally Posted by Knockworstface

Why won't apple exchange a black iPhone for a white one? What's the big deal?

Because the part number has to match the product being given to the customer and the product that it is taking back in and putting in that "refurb" box. I'd assume its more an inventory issue but still, the store shouldn't have to suffer because a customer wants a different color. Thats why there is a 30 day return policy.

FooArk · Mar 8, 2013, 11:41 AM

Quote:

Originally Posted by Mlrollin91

Because the part number has to match the product being given to the customer and the product that it is taking back in and putting in that "refurb" box. I'd assume its more an inventory issue but still, the store shouldn't have to suffer because a customer wants a different color. Thats why there is a 30 day return policy.

I ordered day 1. Is this how I get punished?

Mlrollin91 · Mar 8, 2013, 11:43 AM

Quote:

Originally Posted by FooArk

I ordered day 1. Is this how I get punished?

Please tell me how you are getting punished because you changed your mind? You are having a problem with your phone, they will replace your phone with the same one you have had for 5 months.

cambookpro · Mar 8, 2013, 11:44 AM

Quote:

Originally Posted by FooArk

I ordered day 1. Is this how I get punished?

"Punished"??

You bought a black one, and they'll be giving you a brand new black phone that you chose at the beginning anyway.

It'd be nice to change colour, of course, but I'd MUCH rather have an easy replacement than Apple running out of a certain colour, not having that bit in stock etc...

El3ctronics · Mar 8, 2013, 11:58 AM

Think about how many more genius bar appointments and random complaints there would be (compared to what they already see!) if people knew they could get a different color whenever there is any issue with their device! THAT'S the reason they don't allow this.

barkomatic · Mar 8, 2013, 02:23 PM

Quote:

Originally Posted by FooArk

Going to go to Apple Store in NYC and complain about my power button issue. Then ask them to give me a white iPhone 5 instead.

I'll be in my suit and tie, looking proper and sophisticated.

and what would be the maker of your suit again? White iPhones require Zegna, Black iPhones will settle for $100 street suits.

skedssays · Mar 8, 2013, 02:29 PM

Quote:

Originally Posted by FooArk

I ordered day 1. Is this how I get punished?

Your sense of entitlement is pathetic. I suppose they should upgrade you to 64gb as well?

Mrbobb · Mar 8, 2013, 03:46 PM

Tell ya what, some of u are "high maintenance" no wonder iPhones are so expensive.

matttye · Mar 8, 2013, 03:53 PM

Tell them that you have a rare form of colour blindness that makes blacks appear white and whites appear black and you want what you paid for damnit!!

ucfgrad93 · Mar 8, 2013, 04:15 PM

Quote:

Originally Posted by FooArk

I ordered day 1. Is this how I get punished?

Good grief, that is quite a sense of entitlement you have.

pnoyblazed · Mar 8, 2013, 04:17 PM

Quote:

Originally Posted by FooArk

Going to go to Apple Store in NYC and complain about my power button issue. Then ask them to give me a white iPhone 5 instead.

I'll be in my suit and tie, looking proper and sophisticated.

just come in wearing sweats.. trust me they love it

g0odfr1end102 · Mar 8, 2013, 04:43 PM

Never happened before, won't happen for you, will never happen.

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Shrink · Mar 8, 2013, 04:54 PM

And in the new DSM-V, next to the entry Narcissistic Entitlement, a picture of...

617aircav · Mar 8, 2013, 06:04 PM

Punished? You can buy the color you want and then sell the one you have. That's if the color means that much to you.

Brian Y · Mar 8, 2013, 06:09 PM

I've had this argument many a time on MacRumors, and some people have claimed I'm wrong (I'm yet to see any proof of this), but changing the colour of a phone at the genius bar will cause significant inventory issues, and this won't be done. It is possible to do it (they *can* do anything). It's like how they *could* just give you a MacBook if they wanted to. There's nothing stopping them. But they wont.

The *only* way to change the colour of a phone is with a retail swap, for a phone bought from an Apple store, with the original receipt within the first 30 days. That time limit will only ever be extended under VERY exceptional circumstances, and you would have still have to have bought it from an Apple store.

palasmidas · Mar 8, 2013, 06:29 PM

Why don't you just buy another one?

Jimmy James · Mar 9, 2013, 09:01 AM

Quote:

Originally Posted by FooArk

I ordered day 1. Is this how I get punished?

Yes, you're a genuine victim. Not unlike my grandfather who was a p.o.w.

I'm going to exchange my iPhone for a paperclip.

sviato · Mar 9, 2013, 09:58 AM

Quote:

Originally Posted by barkomatic

and what would be the maker of your suit again? White iPhones require Zegna, Black iPhones will settle for $100 street suits.

I lol'd

sulpfiction · Mar 9, 2013, 10:02 AM

Haha...love the "suit & tie" line. Why would that matter even a little bit??? I don't get ur logic. So since u dressed nicely apple will say "oh ok...Go get this guy a different color"? Ur crazy.

Mar 8, 2013, 11:30 AM	#1
FooArk macrumors regular Join Date: Mar 2011	I'm going to try to exchange my black iPhone 5 for another iPhone 5. Going to go to Apple Store in NYC and complain about my power button issue. Then ask them to give me a white iPhone 5 instead. I'll be in my suit and tie, looking proper and sophisticated.
	1

Mar 8, 2013, 11:33 AM	#3
cambookpro macrumors 68030 Join Date: Feb 2010 Location: Berks, England	Tried it, didn't work. But I guess if you don't ask, you don't get! __________________ Can’t repeat the past?... Why of course you can!
	1

Mar 8, 2013, 11:58 AM	#11
El3ctronics macrumors 6502a Join Date: Mar 2011 Location: NYC	Think about how many more genius bar appointments and random complaints there would be (compared to what they already see!) if people knew they could get a different color whenever there is any issue with their device! THAT'S the reason they don't allow this.
	12

Mar 8, 2013, 04:43 PM	#18
g0odfr1end102 macrumors 6502 Join Date: Dec 2010 Location: Paris, France	Never happened before, won't happen for you, will never happen. __________________ APPLE
	7

Mar 8, 2013, 04:54 PM	#19
Shrink macrumors Demi-God Join Date: Feb 2011 Location: New England, USA	And in the new DSM-V, next to the entry Narcissistic Entitlement, a picture of... __________________ Two things are infinite, the universe and human stupidity; and I'm not sure about the universe. -- Albert Einstein
	2

Mar 8, 2013, 11:32 AM	#2
Knockworstface macrumors member Join Date: Feb 2013	Keep us posted as to how everything works out.
	1

Mar 8, 2013, 11:35 AM	#4
Knockworstface macrumors member Join Date: Feb 2013	Why won't apple exchange a black iPhone for a white one? What's the big deal?
	1

Mar 8, 2013, 11:38 AM	#6
palasmidas Banned Join Date: Mar 2013	I tried this to get my phone unlocked. Believe it or not, any iPhone 5 is unlockable. The genius has the ability to choose which carrier to lock it to.
	1

Mar 8, 2013, 03:46 PM	#14
Mrbobb macrumors 68020 Join Date: Aug 2012	Tell ya what, some of u are "high maintenance" no wonder iPhones are so expensive.
	6

Mar 8, 2013, 03:53 PM	#15
matttye In Time-Out Join Date: Mar 2009 Location: Lincoln, England	Tell them that you have a rare form of colour blindness that makes blacks appear white and whites appear black and you want what you paid for damnit!!
	1

Mar 8, 2013, 06:04 PM	#20
617aircav macrumors 6502a Join Date: Jul 2012	Punished? You can buy the color you want and then sell the one you have. That's if the color means that much to you.
	2

Mar 8, 2013, 06:09 PM	#21
Brian Y macrumors 65816 Join Date: Oct 2012	I've had this argument many a time on MacRumors, and some people have claimed I'm wrong (I'm yet to see any proof of this), but changing the colour of a phone at the genius bar will cause significant inventory issues, and this won't be done. It is possible to do it (they can do anything). It's like how they could just give you a MacBook if they wanted to. There's nothing stopping them. But they wont. The only way to change the colour of a phone is with a retail swap, for a phone bought from an Apple store, with the original receipt within the first 30 days. That time limit will only ever be extended under VERY exceptional circumstances, and you would have still have to have bought it from an Apple store.
	3

Mar 8, 2013, 06:29 PM	#22
palasmidas Banned Join Date: Mar 2013	Why don't you just buy another one?
	1

Mar 9, 2013, 10:02 AM	#25
sulpfiction macrumors 68000 Join Date: Aug 2011 Location: Philadelphia Area	Haha...love the "suit & tie" line. Why would that matter even a little bit??? I don't get ur logic. So since u dressed nicely apple will say "oh ok...Go get this guy a different color"? Ur crazy.
	3

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