HELP PLEASE!!!! *virus*

Discussion in 'Mac Basics and Help' started by nicole82467, Jan 15, 2006.

  1. nicole82467 macrumors newbie

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    vienna, austria
    #1
    please, i need help...

    there's a problem with my iMac. yesterday, there was 20 GB of space left. This morning, there was 11 GB left. Now, there's 0 kb left. NO SPACE. it all just disappeared! it's as if there's something eating up all of the memory. norton antivirus doesn't work and can't solve any problems. no applications can be downloaded, nothing can be changed, because there's no memory for anything additional. i used some sort of program that is supposed to detect where all the memory is... it is a strange file, that, when looked for, is invisible. the detector says it's there but it's not. it's like an invisible file.

    PLEASE i need help. is there a way to solve this without erasing the hard drive? my whole entire family's everything is on that computer! photos, movies, music, emails... everything!

    oh, and deleting stuff doesn't work.. the file just eats up the space that was just deleted.

    please, im so desperate...
     
  2. Eidorian macrumors Penryn

    Eidorian

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  3. danm macrumors member

    danm

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    #3
    Have you installed anything recently requireing your admin password?
     
  4. nicole82467 thread starter macrumors newbie

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    #4
    no, i haven't installed anything for a while... my brother downloaded one song from limewire, but that seems to be ok.

    is reebooting just like shutting down?
     
  5. Eidorian macrumors Penryn

    Eidorian

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    #5
    Rebooting is having your computer shut down and turn itself back on. It sounds like a Virtual Memory issue.


    Apple Button (Upper Left Corner)> Restart > Confirm the Restart
     
  6. nicole82467 thread starter macrumors newbie

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    #6
    right.. i knew that. i just always call it restart. anyway, doesn't work.

    i think it's a virus
     
  7. evil_santa macrumors 6502a

    evil_santa

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    #7
    'Restart' in the apple menu, or shutdown and restart the computer.
     
  8. yellow Moderator emeritus

    yellow

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    Location:
    Portland, OR
    #8
    It's NOT a virus.. unless you're the first Mac OS X user to get one since OS X was introduced (almost) 5 years ago..

    Use whatsize or DiskSweeper to see what is using up all your disk space.

    I suggest you not delete things UNLESS you are 100% sure that you can safely delete them.
     
  9. nicole82467 thread starter macrumors newbie

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    #9
    ok good to know
     
  10. Peace macrumors P6

    Peace

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    #10
    There is a difference between memory and HD space..

    Click on the apple icon at the top left and click about this mac then on the More Info button..The system Profiler will load up.

    Select Serial-ATA ( or whichever ata has the HD ) and look to see what the capacity is and what the available is..
    Then report what it says..

    It could very well be your virtual memory has taken up the last space in your HD.
     
  11. Applespider macrumors G4

    Applespider

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    #11
    And consider getting rid of Norton unless you're working in dual Mac/PC environments; it can cause more problems than it saves with no current viruses available for the Mac. I'm sure there was a case of Norton sucking hard drive space at one point thanks to a temp file that wasn't deleting correctly after a scan.
     
  12. nicole82467 thread starter macrumors newbie

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    #12
    it says the capacity is 75 gb
    and it says there's 0 kb available

    maybe i do have the first ever mac virus...
     
  13. yellow Moderator emeritus

    yellow

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    #13
    Yeah.. you're not. Read below.


     
  14. Peace macrumors P6

    Peace

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    #14

    It's not...

    Clear out all your cache's..

    Instead of shut down/reboot do a "hard" shutdown..
    Hold the powerbutton until the Mac shuts down..
    Wait a couple minutes while the cache clears temporarily..

    Start it up
    Do a fix permissions in Applications>Utilites>Disk Utility..

    If you still have no space just try to delete some large file and empty the trash bin..A movie or something you really dont need.

    Then look and see if it shows any space..
     
  15. nicole82467 thread starter macrumors newbie

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    #15
    yeah and it found a file thats taking all the space, but it won't even let me delete it. it simple just doesnt work. it shows the location of the file, but then when i look there, its invisible.. not there. its an invisible file thats eating all the space

    :eek:

    anyway, thanks for everyones help.. i dont think ill be able to solve this, im hoping my dad will
     
  16. nicole82467 thread starter macrumors newbie

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    #16
    thanks, ill try
     
  17. Peace macrumors P6

    Peace

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    #17

    Please list here the complete path of the "hidden" file..
     
  18. Plymouthbreezer macrumors 601

    Plymouthbreezer

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    #18
    It's extremely unlikely that you have a virus.

    But, to be one the safe side, back up all the documents you need. ;)
     
  19. yellow Moderator emeritus

    yellow

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    Location:
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    #19
    What? Cache doesn't magically clear out when the comptuer is shut down. Cache has to be physically removed. Which cache are you talking about?

    I don't see the need for this, as it's clearly a missing disk space problem, rather than a permissions problem.

    Which file, please? Complete path.
     
  20. lexfuzo macrumors 6502

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    #20
  21. nicole82467 thread starter macrumors newbie

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    #21
    my dad's on the imac doing some weird stuff with it so i cant check right now

    but the file is called "system.log" and it says it's in a folder called "private"... but when going to the location of the folder, there is none there. no folder called private, no file called system.log
     
  22. nicole82467 thread starter macrumors newbie

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    #22
  23. yellow Moderator emeritus

    yellow

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    Location:
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    #23
    You can remove it with the terminal.

    However, the fact that it's grown so large is a very good indicator that there's something else amiss here.

    You should open Terminal.app and do this:

    sudo periodic daily

    Enter your admin password and wait. This will run the /etc/daily script (part of which) automatically rotates and compresses /var/log/system.log. You don't want to outright remove it because it needs to be looked at to determine the problem. after it's rotated and compressed it can be viewed using the Console.app.

    If you feel the need to just remove it:

    sudo rm /var/log/system.log

    Enter your admin password.. byebye system.log. Hello diskspace.
     
  24. lexfuzo macrumors 6502

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    #24
    In terminal:
    cd /directory/where/the/file/is
    rm -f file

    Be careful with this command, it will delete every file without asking and there's no undo!
     
  25. nicole82467 thread starter macrumors newbie

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    #25
    well, thanks everyone. im going to try all of that tomorrow.. going to bed now. thanks for the help
     

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