Locked out of icloud
I also woke up this morning to work on my iMac and was told that my icloud password was incorrect, even though I had and always am logged in to my iCloud on my iMac. This is the third time this has happened to me and the second within a few months. When I tried re-entering my password, it didn't recognize it. Then, when I tried to reset it, it didn't recognize my birthdate (I think I know when I was born). It should also be noted that I've had my mac account with the same email address since 2003. There was no way to reset my password so I had to call apple. I pity the person that picked up my call because I am past the point of irritation and am absolutely furious. I was directed to the security division and my account was verified through credit card and social security information. One of the most ridiculous things about resetting your password is through the email route (how are you supposed to access the reset email when you can't access your email account?). I went through this the last time and had them email the link to my fiancee. This time I set up a new account at AOL (yes, they are still around). The apple person told me that I would get the email within an hour. Lo and behold, two hours later and no email. I had no recourse but to call apple again. Make sure you get a person's name, number and extension before hanging up so you can contact that person directly. I, unfortunately did not and got directed to another person in the security division by the name of Shae. She apparently did not like my use of language and actually asked me to refrain from using the word bull---t. Seriously, I felt like I was being scolded. She then told me that the person I spoke with previously gave me wrong information and that long lost email would never arrive. I was heartbroken. Fortunately, she was able to have the mis-informed person call me who felt terrible about the wrong information and was pleading to assist me. I will have to wait 8 hours before we can try to reset it through security questions. It's good to note that the apple support don't have case sensitive issues so they have more leeway to answer the questions. If you don't want to read this dialogue, here's the lowdown:
1. Apple definitely has issues with the icloud accounts that arbitrarily lock people out of their accounts. Resetting your password can be a nightmare but if you have to do this you want to have all of your information.
2. If you haven't, you should update your security questions and write them down somewhere. I use the app "keeper". You need these to reset your password if you don't use the email option.
3. If you use the email option to reset your password, you will need a secondary email account as you will not be able to access your icloud email account.
4. If you have to call apple support, you will want to speak to someone in the security division. Make sure to get all of their information in case you need to re-connect with that person.
5. You are only allowed a certain amount of tries on your security questions (3) and if you fail, you will be locked out for 8 hours. If that happens, you're better of contacting apple support since they don't have case restrictions on the answers and can do this with you over the phone.
6. If you are like me, and have had numerous issues with being locked out of your icloud account, you may want to consider another service provider. This is my third time, second in the last few months, and it doesn't seem to be getting resolved.😡
