No son let me tell you. First hand and with my family all around 2003 and with others and friends, company, until late 2010.
Sprint could ****up a cup of coffee.
When it comes to keeping **** straight and customer service that Actually knows what they are doing, its a damn "Hardy Boys Mystery" for them.
Turned off my phone after 3 days of use with the company because I had a $400.00 balance on my account. Had to go to the store where I bought the phone to get it straightened out because 1-800 sprint wanted 400 just to talk to me. Others in the family and friends had the same problems thought the years. On the 14th day of my contract I went back to the store and cancelled the whole thing. Never looked back.
But the best was the company I was working for. When they told me we were going to Sprint I about had a **** fit And I mean a fit.
They had already done the deal. Oh great you dumb ***** didn't talk to us about it. It took 2 weeks and everything was ****edup. You would cross a state line and the phone would die I had reps calling me from a pay phones all over. Then what phones were working would go dead after talking to Customer service to get the others fixed. The second time was when the phones started going off and the reps would call and I would call and customer service said the accounts were locked until bills were paid.
Yeah I called accounts and told them what was happening they said they can't do anything. Give me the reps name. They give it to me and after 5 calls over 2 days not answered yeah I'm pissed.
OK so I called the man himself the owner of the company he said "fix this **** NOW"!
YES SIR.
That friday All the reps were in no work was getting done no one could get a good line. So I called the Sprint rep handling the account said I need to see him urgently about a our accounts. Took him 2 hours to get there from 1/2 mile away.
We gathered all the phones chargers and boxes Ect. and waited. Owner came buy about 5 mins before the rep showed up.
Said "I have talked to senior reps they are pissed can you fix this"
Yes if you let me do what I want.
He said "Handle it"
When he said that it was on like donkey kong.
So I tell the receptionist send them to the T&E room.
I had accounting cut Sprint a check for the 2 accounts for $500.00. They had apparently prepaid $1000 up front.
I have all the phones put in boxes and placed on two rolling carts and they were loaded. Rep shows up with hired muscle and they walk in with me in that room oh the look on their faces was priceless.
So we sit at the big table and I say:
"We have had problems and you have been no help. I called for days and you have not called back. There are you phones and equipment. You WILL cancel the account and consider it paid in full with this check."
He said You never called me.
Yes I did repeatedly and left messages.
Then his helper jumped up and said now you need to think about this it is very important.
I told him to get his **** and get out our whats on the wall will be tested.
Rep had to step between me and him. He said " come on boy lets go".
"Thank you" I said as they started pushing the carts out the door to the front lobby.
Hired muscle was steaming all red faced about to take a dump it looked like.
What scares me is this idiot that the rep brought with him was acting the way he did in a room full of SMG's, belt feds, and actual working DD's.
WTF I mean how dumb can you get.
Oh yeah **** Sprint