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Unusual Wake Up from Sleep Behavior for Late 2013 15" rMBP

When my screen goes black, nothing wakes it up except plugging in the magsafe2 power cord. I've tried everything including closing the lid, waiting 30s, etc. and the black screen is there. I don't have BT running, nor do I have anything Adobe (except Flash) installed.

It is really annoying when this happens in the middle of giving a presentation.
 
Good to hear that I'm not alone having the problem. I just bough my Macbook Pro Retina 15" like 2 weeks ago. Having the problem randomly if my macbook sleep, and will wake up like 20 sec.

I think, it's not related to any hardware problem. Maybe it's firmware problem. Just need to wait Apple fix it.
 
I think I figured it out, but I'm still testing to see if this fixes it.

System Preferences > Desktop & Screen Saver > Screen Saver

The default screen saver is the all black 'Message' one without Hot Corners enabled, and if you don't have a message input in the line provided, the result is the return from sleep with black screen. Change the screen saver selected to any other screen saver besides 'Message.' Can enable Hot Corners as well, and lengthen the time for the screen saver to kick in.

Also, System Preferences > Energy Saver > Power Adapter

Make sure 'Prevent computer from sleeping automatically when the display is off' is checked.

Still testing, but haven't had the black screen reappear since making these changes.
 
hey.. just to note - i don't have adobe creative cloud on mine.

dgbarar said:
Hi All,

I believe that i have found the source of the unusual wake-up behavior that I have been experiencing. Just to re-iterate, after just going to sleep and selecting any key to rewake the computer there is a 25 second pause with a black screen and the cursor displayed. After this duration, the computer resumes normal function.

I have been able to turn this problem on an off by turing off Adobe Creative Cloud version 1.6.0.393. Removal of this software will eliminate the delayed wake-up. This is unfortunate because Adobe needs to have this software running at least once/month to for your subscribed to software to work.

I would be curious to know how many of my friends out their that have this problem also have the Adobe Creative Cloud installed on their computers?

Cheers,

Don Barar
Click to expand...
 
TahoeBlue said:
I think I figured it out, but I'm still testing to see if this fixes it.

System Preferences > Desktop & Screen Saver > Screen Saver

The default screen saver is the all black 'Message' one without Hot Corners enabled, and if you don't have a message input in the line provided, the result is the return from sleep with black screen. Change the screen saver selected to any other screen saver besides 'Message.' Can enable Hot Corners as well, and lengthen the time for the screen saver to kick in.

Also, System Preferences > Energy Saver > Power Adapter

Make sure 'Prevent computer from sleeping automatically when the display is off' is checked.

Still testing, but haven't had the black screen reappear since making these changes.
Click to expand...

I think the screensaver thing might have been it for me.
I remember changing the screensaver from the default one and haven't seen it happening again.
 
Hi Blue,

Screen saver suggestion did not work for me as well. Only switch I have been able to find is the Adobe Creative Cloud Application Manager. Close that app and every works as expected.

Do you have the Adobe Creative Cloud Application Manager running on your late 2013 MBP?

Cheers,

Don Barar
 
the login prompt does prevent the issue but if i set the settings to require a password after 3minutes of not using it and i open the lid 10s after closing it i get the black screen with only the mouse visible....

but i never have to restart my macbook, if i wait 30s-1min it wakes up and can be used normally again.

so in the end my issues weren't really solved, but it seems to work now when im charging the macbook and the issue only appears when im on battery.

I just hope this gets fixed, for me its a minor annoyance, but it does definitely spoil my user experience.
 
dgbarar said:
Hi Blue,

Screen saver suggestion did not work for me as well. Only switch I have been able to find is the Adobe Creative Cloud Application Manager. Close that app and every works as expected.

Do you have the Adobe Creative Cloud Application Manager running on your late 2013 MBP?

Cheers,

Don Barar
Click to expand...

You haven't mentioned trying to reset the SMC, the SMC chip controls things like wake and sleep, graphics switching and ambient light sensors for the display and keyboard. it also helps with charging issues.

I suggest you go ahead and try this first.

  • firstly shut down your laptop completely.
  • then plug in the magsafe.
  • On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time for a second and release, you may notice the magsafe light go to green and back to orange, this is normal.
  • check if the issue is fixed,
  • post back

let us know

----------

I almost forgot, after you have done the dmc, go ahead and reset PRAM as well.
you can do this by powering the unit on and by holding CMD-OPTION-P-R until the unit restarts by itself, then you can release the keys.

its another step of troubleshooting that might solve your issue.
 
Hi Lucas,

I have tried resetting both the SMC and the PRAM. Neither improved my situation. Also, I re-installed the software several times. That also did not work. The only thing that I have been able to find that helps is closing the Adobe Creative Cloud Application Manager.

Cheers,

Don
 
dgbarar said:
Hi Blue,

Screen saver suggestion did not work for me as well. Only switch I have been able to find is the Adobe Creative Cloud Application Manager. Close that app and every works as expected.

Do you have the Adobe Creative Cloud Application Manager running on your late 2013 MBP?

Cheers,

Don Barar
Click to expand...

The only Adobe thing I have installed on here is Flash. No Adobe Creative Cloud.
 
I have a late 2013 15".

I have resolved this issue sometimes by closing the display and reopening it. However, other times I have been forced to do a hard shutdown and restart. It's annoying when it happens. Which is about once every 1-2 weeks.
 
The only application that I have been able to find that routinely causes the problem is Adobe Creative Cloud application manager. Close that application and the delayed wake-up from sleep (after just sleeping) is eliminated. The above said, I have noticed on rare occasions where there is delayed wake-up from sleep after just sleeping. I have not been able to find the source of this behavior.

Don
 
hey brothers good to know there is a forum like this with ppl with me, I'm in pakistan and I got the motherboard changed twice and got the apple experts here to check it out for days and still the problem persists , so this sleep wake failure issue is still there and once the fan kept on running, don't know why. And i will be going to UK in the summer so hopefully will get it replaced from there, but there must be a solution to it!

When in sleep for long it crashes and then wifi sign disappears , and when it appears, there is a cross sign and when clicked its written there, no hardware installed, so whenever i restart after this the laptop comes back to normal and it again crashes and again i restart so this happens again and again!!

----------
TahoeBlue said:
When my screen goes black, nothing wakes it up except plugging in the magsafe2 power cord. I've tried everything including closing the lid, waiting 30s, etc. and the black screen is there. I don't have BT running, nor do I have anything Adobe (except Flash) installed.

It is really annoying when this happens in the middle of giving a presentation.
Click to expand...

bro having the same prob, need to plug charger to turn the mac on!
 
Unfortunately 10.9.4 Does Not Resolve Problem with Adobe CC Update Manager

Hi All,

I eagerly awaited the release of 10.9.4 to see if it would resolve issues with the Adobe Creative Cloud Update Manager and the wake-up issues I have previously described. 10.9.4 does not make a difference. Still get delayed wake-up with black screen if attempting to rewake the computer after just going to sleep. After this period the computer does function normally.

I did some timing to see how long it would take the computer to sleep with Adobe Creative Cloud Update Manager operating. The update manager for some reason added approximately 1 minute to the time before the computer sleeps from the Energy Saver settings. It also delays the length of time where the screen darkens before actually sleeping.

Adobe Creative Cloud Update Manager is definitely the culprit and it is doing something to the sleep of Mavericks.

Cheers,

Don Barar
 
dgbarar said:
Hi All,

I eagerly awaited the release of 10.9.4 to see if it would resolve issues with the Adobe Creative Cloud Update Manager and the wake-up issues I have previously described. 10.9.4 does not make a difference. Still get delayed wake-up with black screen if attempting to rewake the computer after just going to sleep. After this period the computer does function normally.

I did some timing to see how long it would take the computer to sleep with Adobe Creative Cloud Update Manager operating. The update manager for some reason added approximately 1 minute to the time before the computer sleeps from the Energy Saver settings. It also delays the length of time where the screen darkens before actually sleeping.

Adobe Creative Cloud Update Manager is definitely the culprit and it is doing something to the sleep of Mavericks.

Cheers,

Don Barar
Click to expand...


I have he same issues (Macbook Air + Creative Cloud). I was looking for this specific combination and found this thread. I reported this bug to Adobe, we'll see...

Have you found a solution? The Adobe CEF Helper is an essential service to use if you're a CC user.

Thanks
 
Hi Nick,

The only solution I have is turn off the Adobe Creative Cloud Manager. Once a month I re-launch the application to "check-in" with Big Brother Adobe. Then close the application.

Please let me know if Adobe comes up with a solution.

Don Barar
 
So many of us are experiencing this problem without CC installed, it would seem logical that the problem is not related to Adobe CC. I have experienced the problem repeatedly in my first week of ownership. It happened four times in the first few days I had my new MBPr 15 2.8 1TB 750 -- before I had installed any software other than what was preinstalled. It must be something else.

For me, it happened just as described; when closing it, then quickly reopening it. Anyone?
 
I also have the slow wake from sleep problem on my rmbp purchased in March of 2013. At first, I changed the power settings, and it worked perfectly for awhile, but the problem reappeared. I used to get all frustrated and push the power button, but I discovered that if it doesn't automatically wake up, I can wait a few seconds longer and it wakes on its own. The slow to wake doesn't happen all the time for me....just every now and again. When it does, I just give it a few more seconds.:)
 
Hi JazzMat,

I too have experienced delayed wake-up from sleep without Adobe CC manager launched. But it is an infrequent occurrence--most of the time it just wakes up normally. However, the moment I have Adobe CC manager open the delayed wake-up occurs with every sleep cycle.

I am not saying that Adobe CC is the only cause of delayed wake-ups. But I would bet that if the issue with Adobe CC was solved then what was learned most likely be would be applicable to the remaining problems.

What troubles me most is that as well documented as this issue is for so many users it is yet to be solved by Apple or Adobe. While I like my rMBP (it is a very fast machine and the hardware is robust), I never had these types of annoying problems with Windows: bluetooth knocking out wireless, repeated requests to re-enter passwords for Outlook accounts, unknown reasons for loss of WiFi, icons being stuck on the launchpad, etc.

In addition, I just find OSX clumsy with an over reliance on short-cuts that I can not remember, like print screen and cut/paste. Even Safari does not work correctly. Every time I use the back button I have to wait for the whole page to re-load before I can make another selection. Never had to do that with any of the browsers for Windows. The other thing that irritates me about OSX is if I want to change a file name. In Windows, I could change a file name within an application. But not in OSX. In OSX I have to go to Finder to change the file name. There is just so much stuff in OSX that does not seem efficient when compared to Windows.

Don Barar
 
I have a 15 rMbp which I bought in June 2014, I took it in to get looked at, the Apple authorised service place got authority from Apple to replace the entire logicboard at nearly 90% of the price of the systems price. I got it home after a day or so the problem is still there. I am lost on what to do about it, there isn't much more they can do if they've replaced the entire logic board.

I'ts definitely not a software thing as I've even wipe the machine and installed OSX Mavericks from scratch without a Timemachine restore.

My one wouldn't wake instantly and when it did the screen would be black, the mouse cursor is on so its actually black not off. the mouse can move around etc but nothing else is on the screen.

I've been using Macbook Pro's for years, this is my 4th one and none have ever had any issues.
 
Hi Don / everyone,

Any news from your side?
I have the exact same issue on my MBPr 15''.

I do not have Adobe Creative Cloud Manager installed, the only Adobe software I currently have is Flash.
My MBPr wasn't restored from previous backups, but installed from scratch after I bought it second hand in August.

The OSX Mavericks 10.9.5 update did not solve the issue.

I read elsewhere the Spotify has been identified as the source of the issue for some, however removing it didn't make any difference for me.

The actions I took to make the issue less annoying are:

- Increase the time required for the display sleep to kick-in to at least 5 minutes. - Avoid waking up the display immediately after sleep, but rather wait a few seconds, after which the wake works normally.
- Install Caffeine, an app that prevents the Mac from going to sleep when engaged (you can find it on the AppStore).

I personally find the issue very annoying, most of all because I never experienced it on my 3 previous MBPs (I've had every OSX since Snow Leopard). I also have Yosemite beta 3 installed on my work MBA and haven't noticed any issue there either, will double check on Monday once at the office though.

I look forward to finding a real and definitive solution - hopefully a firmware one - to this problem.

Cheers,
Paolo


MacBook Pro11,2 / ME293xx/A / 15.4"/2.0 Quad-core i7/8GB/256-Flash
 
Installed Yosemite on my late 2013 rMBP to see if the delayed wake-up issue was resolved. It was not.
 
dgbarar said:
Installed Yosemite on my late 2013 rMBP to see if the delayed wake-up issue was resolved. It was not.
Click to expand...
A clean install, or an upgrade over an existing installation?

I solved my problems weeks ago with Mavericks and with Yosemite's DPs regarding sleeping/start up/shut down/waking from sleep, I've been wondering what others have done with installing/upgrading from Yosemite...
 
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