Sorry to hear of your problems. I should be receiving that brown Mamut Vaja case (the brown one pictured in your post) this coming week. It has been shipped and is en route. I also received my Piel Frama black leather agenda style case and FRIKKIN love it! So if the Vaja does does not geve me the warm fuzzies I will either give it to a family member or sell it on eBay. Who knows, maybe I will love it.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Vaja - Poor Customer Service Experience
- Thread starter Halon X
- Start date
- Sort by reaction score
Sorry to hear of your problems. I should be receiving that brown Mamut Vaja case (the brown one pictured in your post) this coming week. It has been shipped and is en route. I also received my Piel Frama black leather agenda style case and FRIKKIN love it! So if the Vaja does does not geve me the warm fuzzies I will either give it to a family member or sell it on eBay. Who knows, maybe I will love it.
I was considering their agenda case (pending first reviews), but due to this thread I'm definitely going to pass. Just putting it out there in case anyone forwards a link of this thread to Vaja.
Yea, I was considering an ivolution top, but after all I am hearing about their customer service, I passed as well. Looks like it is a beautiful case but if there is a problem, you are pretty much SOL. For that much $$, I expect them to resolve any problems.
I agree with your decision to pass. I've bought 3 cases from them in the past.
But I'm also not buying from them again. The problem is most of the time people are happy, but in my case 1 out of 3 cases missed expectations and in that case I was on my own and had to suck up the fact that I was $130 out of pocket.
It just doesn't pass the common sense test to do business with a company that doesn't take responsibility for QA failures, offers no warranty and doesn't take returns. You basically place an order and pray that they make it right because there is no going back.
But I'm also not buying from them again. The problem is most of the time people are happy, but in my case 1 out of 3 cases missed expectations and in that case I was on my own and had to suck up the fact that I was $130 out of pocket.
It just doesn't pass the common sense test to do business with a company that doesn't take responsibility for QA failures, offers no warranty and doesn't take returns. You basically place an order and pray that they make it right because there is no going back.
Glad to see this thread.. I've always been drawn to their cases, and have considered ordering from them thinking they'd be of high quality, but customer service can go a long way, and apparently they're quite lacking in that department. Not a company I want to deal with. The recent QC control issues is another reason I'll shop elsewhere.
Well in the spirit of updates my CC finally shows a real charge of $190, no longer pending.
Guess the waiting beings for real now. Order placed on May 24th...
I am so impatient.
Guess the waiting beings for real now. Order placed on May 24th...
I am so impatient.
I agree. I have a problem with the ivolution top for the ipad; the leather split on one of the corners, and they have refused to honor their warranty saying it cannot be a fault in their material or workmanship, even though examination clearly shows the split to be jagged, following the lines of the embossing in the leather. Other cases I have had from them have been fine, but I think they are now overextended by demand and may be slipping. Beware