I just got off the phone with AT&T, and they are waiving my charges.
Congrats I guess. But what part of this being a VERIZON problem are people not undertanding?
I just got off the phone with AT&T, and they are waiving my charges.
I have this same question. Also, I noticed how much cellular data I was using in the first few day (that I couldn't account for) so I proactively switched from a 2GB to a 4GB plan to avoid the overage charge. I'm guessing they won't reimburse the differential of the plan costs.How do they know which data not to charge for...?
Thanks Verizon. This is what I like to see, companies actually caring.
Thanks Verizon. This is what I like to see, companies actually caring.
Congrats I guess. But what part of this being a VERIZON problem are people not undertanding?
Don't live in the US but from what I've seen on here Verizon are the nuts... why go with AT&T if these guys rock it?
Why are u applauding Verizon? Of course they shouldn't charge it was an error. AT&T would do the same
With Verizon you can never be sure. They're like a 5-year-old or a young puppy-- you have to praise them when they do what they should, and say "bad doggy!" when they act up.
They damn well better return that money. As it is, their data is the most expensive of all carriers.
When did AT&T say they were going to charge customers that had this problem?
I think he was saying that because Verizon is letting their customers know that there is a problem and they aren't going to screw them on their next bill. AT&T still hasn't even acknowledged the issue, if there is one on their network, but according to several posts I have read on this forum they seem to have the same issue.
Don't live in the US but from what I've seen on here Verizon are the nuts... why go with AT&T if these guys rock it?
When did AT&T say they were going to charge customers that had this problem?
Why are u applauding Verizon? Of course they shouldn't charge it was an error. AT&T would do the same
Well thats good to know.
AT&T's statement would have read something like this:
Dear Customer,
We realize that you may not have been responsible for the data usage, however, it it not our fault either. Due to us having extended work loads to process the extra data usage, your will be billed double the normal amount for whatever data was inadvertently used.
P.S. We are still busy trying to find a way to screw you out of more money with the FaceTime over 3G thing, so if you neglect to download the update, we will charge you triple next time.
I think the insinuation is that he feels AT&T has the same problem (excessive data usage) and they have not done the same. I'm inclined to agree with him.
I think he was saying that because Verizon is letting their customers know that there is a problem and they aren't going to screw them on their next bill. AT&T still hasn't even acknowledged the issue, if there is one on their network, but according to several posts I have read on this forum they seem to have the same issue.
This is a good move by Verizon, but if you are wondering why anybody would stay with AT&T, I would say the three reasons are:
1) Simultaneous voice & data
2) Better non-LTE speeds (Verizon's CDMA fallback is much slower)
3) Customer Service
RE: AT&T - I've had absolutely normal data usage with my iP5 on AT&T in an LTE area.