All Devices “Sign in to turn on Face ID”

[mikeb298]

iPhone XR and Ipad pro 11”.
I keep getting ”sign in to turn on Face ID“ when login into my Chase mobile banking app. If I type password it then prompts for a text/email/call verification code. Will work fine on whichever device I do that on after that but If I try to login later on the other device process must be done again on that device and the cycle continues. Help!

 

[MisterSavage]

After you sign in touch the little person icon on the top right. Under "profile & settings" touch "sign in & security". Touch "face id" and see if the switch on that page is turned on.

 

[mikeb298]

Yes. It is. Just tried the process again. Entered the verification code etc on the phone and logged in and out a few times. No issue. Just tried on iPad and asking again.

 

[Puppuccino]

Perhaps try toggling FaceID off and on back on? It could be a bug with the app maybe?

 

[mikeb298]

I’ve done it with both devices. Nothing changes.  says its on Chase side, Chase says on 

 

[VolceOntra]

It's def. Chase. I've had the same issue for a while, issue eventually fixed itself via app updates or something. No other Face ID app does it, so it's pretty ridiculous of Chase to suggest it's Apple.

 

[mikeb298]

It's def. Chase. I've had the same issue for a while, issue eventually fixed itself via app updates or something. No other Face ID app does it, so it's pretty ridiculous of Chase to suggest it's Apple.

I hope that is the case. Very annoying. I have deleted and reinstalled the app on both devices to no avail thus far.

 

[cynics]

Do either of the devices have more than one Face registered? Do either of the devices sit too long and require a device passcode to unlock? Do either of the device have failed log in attempts for whatever reason (kids playing with the ipad/iphone, etc)?

Large financial institutions (that know what they are doing) hire or contract good pen testers. FaceID and TouchID has an Achilles' heel which is it can have multiple users on the same iPad such as family friends etc. A child just playing around on the iPad could potentially wreak havoc, someone with more nefarious intent could change your life for a very long time.

However devs can bolster security by using a property (evaluatedPolicyDomainState) to see if there has been any changes to to it. If there has they can block the biometric login and require a passcode. The problem is I don't think they can see what has changed. These changes can be from all sorts of things like failed log ins to pressing the 'cancel' button when a log in does fail and you have the option to 'try again'.

I don't know if that is the case for sure but it makes sense it works and then it doesn't. If that is accurate my only suggestion would be to use one device for that app and delete it off the other.

 

[Apple_Robert]

What you are seeing is a security limitation of the app used, not a problem with iOS 13.

 

[adrianlondon]

Some banking apps (I use the UK Nationwide one) gets upset if you use it on more than one device. Each time I log in from another device, it asks me to re-authenticate and then de-registers the first device. Annoying.

 

[mikeb298]

Do either of the devices have more than one Face registered? Do either of the devices sit too long and require a device passcode to unlock? Do either of the device have failed log in attempts for whatever reason (kids playing with the ipad/iphone, etc)?

Large financial institutions (that know what they are doing) hire or contract good pen testers. FaceID and TouchID has an Achilles' heel which is it can have multiple users on the same iPad such as family friends etc. A child just playing around on the iPad could potentially wreak havoc, someone with more nefarious intent could change your life for a very long time.

However devs can bolster security by using a property (evaluatedPolicyDomainState) to see if there has been any changes to to it. If there has they can block the biometric login and require a passcode. The problem is I don't think they can see what has changed. These changes can be from all sorts of things like failed log ins to pressing the 'cancel' button when a log in does fail and you have the option to 'try again'.

I don't know if that is the case for sure but it makes sense it works and then it doesn't. If that is accurate my only suggestion would be to use one device for that app and delete it off the other.

The iPhone has an alternate appearance set up. The iPad does not. I have just decided to only use the app on my phone. Makes my life easier lol

 

[zorinlynx]

Some banking apps (I use the UK Nationwide one) gets upset if you use it on more than one device. Each time I log in from another device, it asks me to re-authenticate and then de-registers the first device. Annoying.

This can happen if you set up the second device as a restored backup of the first. The app has the same identity token on both devices and leads to this problem.

The solution is to delete the app on the second device, and reinstall it. This will remove all data stored by the app and give you a fresh slate.

 

[MisterSavage]

Some banking apps (I use the UK Nationwide one) gets upset if you use it on more than one device. Each time I log in from another device, it asks me to re-authenticate and then de-registers the first device. Annoying.

It is annoying but Chase doesn't do that. I use Face ID on my iPad and iPhone frequently.