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"You need to restart your computer" error message

R

renam

macrumors newbie
Original poster
Feb 14, 2012
4
0
Hi, in the last couple weeks I have gotten this error message at least 3 times: "You need to restart your computer. Hold down the Power button until it turns off, then press the Power button again."

Most recently, I received the following Crash log (below, hopefully I pasted in enough information). Can anyone please tell me what it means? Thank you!
Rena

Process: Microsoft Word [464]
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 12.1.5 (12.1.5)
Build Info: Unknown-81119~0
Code Type: X86 (Native)
Parent Process: launchd [124]

Date/Time: 2012-02-13 19:35:48.389 -0800
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000002313f525
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x9a44cce5 CFEqual + 53
1 com.apple.CoreFoundation 0x9a4643a1 __CFBasicHashStandardCallback + 353
2 com.apple.CoreFoundation 0x9a4512b9 ___CFBasicHashFindBucket1 + 537
3 com.apple.CoreFoundation 0x9a45942c CFBasicHashFindBucket + 252
4 com.apple.CoreFoundation 0x9a4592f3 CFDictionaryGetValue + 131
5 com.apple.CoreFoundation 0x9a4849ab __CFXPreferencesGetSearchListForBundleID + 43
6 com.apple.CoreFoundation 0x9a4b07c5 CFPreferencesAppSynchronize + 53
7 ...ft.entourage.core.framework 0x1d6c3519 CSyncServicesModel::~CSyncServicesModel() + 19
8 ...ft.entourage.core.framework 0x1d6c28ca CSyncServicesController::~CSyncServicesController() + 236
9 ...ft.entourage.core.framework 0x1d68c53c CDBUsersMgr::~CDBUsersMgr() + 170
10 ...ft.entourage.core.framework 0x1d68b6b9 CDBClientUsersMgr::~CDBClientUsersMgr() + 55
11 ...ft.entourage.core.framework 0x1d69d7a1 DB_DoMemoryCleanup + 33
12 ...ft.entourage.core.framework 0x1d69d83d DB_FragmentTerminate + 97
13 ....entourage.legacy.framework 0x1dba2dc1 HrAlpacaTerminate + 17
14 com.microsoft.office_library 0x020fc3dd MsoFContactSetHasFRUFromWord + 143
15 com.microsoft.office_library 0x020ab33c MsoUninitOffice + 862
16 com.microsoft.Word 0x006e4be5 wdCommandDispatch + 3964521
 
About "You need to restart your computer" (kernel panic) messages
Resolving Kernel Panics
Mac OS X: How to log a kernel panic
106227_3.jpg

You have to look for the backtrace section, to see, what process is causing the panic.
 
Sorry, I know nothing about this...which section is the backtrace section? Thank you!
 
renam said:
Sorry, I know nothing about this...which section is the backtrace section? Thank you!
Click to expand...

Are you sure, that this is the kernel panic report, as it normally looks like this:
Code: 
Wed Feb  1 01:52:59 2012
panic(cpu 0 caller 0x2abf6a): Kernel trap at 0x81eb90a7, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000008, CR3: 0x2d26f000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x74b024a4, EDX: 0x6bb76000
CR2: 0x00000008, EBP: 0xb160a8e8, ESI: 0x00000000, EDI: 0x00000000
EFL: 0x00010246, EIP: 0x81eb90a7, CS:  0x00000008, DS:  0x00000010
Error code: 0x00000000

[B]Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0xb160a3d8 : 0x21b837 (0x5dd7fc 0xb160a40c 0x223ce1 0x0) 
0xb160a428 : 0x2abf6a (0x59e3d0 0x81eb90a7 0xe 0x59e59a) 
0xb160a508 : 0x2a1a78 (0xb160a520 0xbeef0202 0xb160a8e8 0x81eb90a7) 
0xb160a518 : 0x81eb90a7 (0xe 0x48 0x10 0x10) 
0xb160a8e8 : 0x81eb61a1 (0x6bb76000 0x6bb76788 0x1 0x0) 
0xb160a908 : 0x81e7d88f (0x6bb76000 0x6bb76788 0x0 0x25cad3) 
0xb160a938 : 0x81eb7c64 (0x6bb76000 0xb160aa7c 0xb160aa78 0x6bb76000) 
0xb160a978 : 0x81e81c93 (0x6bb76000 0xb160aa7c 0xf61e554 0x5) 
0xb160aab8 : 0x81ebb5d8 (0x6bb76000 0x1 0xb160abcc 0xb160abc8) 
0xb160ab68 : 0x81e7dfe1 (0x6bb76000 0x1 0xb160abcc 0xb160abc8) 
0xb160abe8 : 0x56da06 (0x6bb76000 0x0 0xb160ae3c 0xb160ac74) 
0xb160ac38 : 0x56e2a5 (0x81f0c720 0x6bb76000 0xdb55d88 0x1) 
0xb160ac88 : 0x56eb59 (0x6bb76000 0x10 0xb160acd0 0x0) 
0xb160ada8 : 0x286638 (0x6bb76000 0x10 0xdb55d88 0x1) 
0xb160be58 : 0x21dbe5 (0xdb55d60 0xff7d5a0 0x1fd7e8 0x6703) 
0xb160be98 : 0x210a86 (0xdb55d00 0x0 0xdf28000 0xded5a40) 
0xb160bef8 : 0x216f84 (0xdb55d00 0x0 0x0 0x0) 
0xb160bf78 : 0x295c57 (0x1026c128 0x0 0x0 0x0) 
0xb160bfc8 : 0x2a256d (0x1026c124 0x0 0x10 0xdaa31c4) 
      Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.3.6)@0x81e72000->0x81f28fff
            dependency: com.apple.NVDAResman(6.3.6)@0x829a5000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x81a2f000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a7fa000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x81ab1000

BSD process name corresponding to current thread: WindowServer[/B]

Mac OS version:
10K549

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro5,2 (Mac-F2268EC8)

System uptime in nanoseconds: 170787740379653
unloaded kexts:
com.vmware.kext.vmx86	0052.98.02 (addr 0xc1593000, size 0x65536) - last unloaded 107835530281330
loaded kexts:
com.vmware.kext.vmnet	0053.60.16 - last loaded 107861412757110
com.vmware.kext.vmioplug	0053.60.16
com.vmware.kext.vsockets	90.1.3
com.vmware.kext.vmci	90.1.1
com.vmware.kext.vmx86	0053.60.16
com.apple.filesystems.afpfs	9.7.1
com.apple.nke.asp_tcp	5.0
com.apple.driver.AppleHWSensor	1.9.3d0
com.apple.filesystems.autofs	2.1.0
com.apple.driver.AGPM	100.12.31
com.apple.driver.AudioAUUC	1.57
com.apple.driver.AppleMikeyHIDDriver	1.2.0
com.apple.driver.AppleUpstreamUserClient	3.5.7
com.apple.driver.AppleIntelPenrynProfile	17
com.apple.Dont_Steal_Mac_OS_X	7.0.0
com.apple.driver.AppleMikeyDriver	2.0.5f14
com.apple.driver.AppleHDA	2.0.5f14
com.apple.driver.AppleMCCSControl	1.0.20
com.apple.driver.AudioIPCDriver	1.1.6
com.apple.nvenet	2.0.17
com.apple.driver.SMCMotionSensor	3.0.1d2
com.apple.driver.AppleGraphicsControl	2.10.6
com.apple.GeForce	6.3.6
com.apple.driver.ACPI_SMC_PlatformPlugin	4.7.0a1
com.apple.driver.AppleLPC	1.5.1
com.apple.driver.AirPortBrcm43224	428.42.4
com.apple.kext.AppleSMCLMU	1.5.2d10
com.apple.driver.AppleUSBTCButtons	201.6
com.apple.driver.AppleUSBTCKeyboard	201.6
com.apple.driver.AppleIRController	303.8
com.apple.iokit.IOAHCIBlockStorage	1.6.4
com.apple.BootCache	31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib	1.0.0d1
com.apple.driver.AppleFWOHCI	4.7.3
com.apple.driver.AppleAHCIPort	2.1.7
com.apple.driver.AppleUSBHub	4.2.4
com.apple.driver.AppleUSBEHCI	4.2.4
com.apple.driver.AppleUSBOHCI	4.2.0
com.apple.driver.AppleEFINVRAM	1.4.0
com.apple.driver.AppleRTC	1.3.1
com.apple.driver.AppleHPET	1.5
com.apple.driver.AppleSmartBatteryManager	160.0.0
com.apple.driver.AppleACPIButtons	1.3.6
com.apple.driver.AppleSMBIOS	1.7
com.apple.driver.AppleACPIEC	1.3.6
com.apple.driver.AppleAPIC	1.4
com.apple.driver.AppleIntelCPUPowerManagementClient	142.6.0
com.apple.security.sandbox	1
com.apple.security.quarantine	0
com.apple.nke.applicationfirewall	2.1.14
com.apple.driver.AppleIntelCPUPowerManagement	142.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily	2.6.8
com.apple.driver.AppleProfileReadCounterAction	17
com.apple.driver.AppleProfileTimestampAction	10
com.apple.driver.AppleProfileThreadInfoAction	14
com.apple.driver.AppleProfileRegisterStateAction	10
com.apple.driver.AppleProfileKEventAction	10
com.apple.driver.AppleProfileCallstackAction	20
com.apple.iokit.IOSurface	74.2
com.apple.iokit.IOBluetoothSerialManager	2.4.5f3
com.apple.iokit.IOSerialFamily	10.0.3
com.apple.driver.DspFuncLib	2.0.5f14
com.apple.iokit.IOAudioFamily	1.8.3fc2
com.apple.kext.OSvKernDSPLib	1.3
com.apple.driver.AppleSMBusController	1.0.10d0
com.apple.driver.AppleHDAController	2.0.5f14
com.apple.iokit.IOHDAFamily	2.0.5f14
com.apple.nvidia.nv50hal	6.3.6
com.apple.iokit.IOFireWireIP	2.0.3
com.apple.iokit.AppleProfileFamily	41
com.apple.NVDAResman	6.3.6
com.apple.driver.IOPlatformPluginFamily	4.7.0a1
com.apple.driver.NVSMU	2.2.7
com.apple.iokit.IO80211Family	320.1
com.apple.iokit.IONetworkingFamily	1.10
com.apple.driver.AppleSMBusPCI	1.0.10d0
com.apple.driver.AppleBacklightExpert	1.0.1
com.apple.iokit.IONDRVSupport	2.2.1
com.apple.driver.AppleSMC	3.1.0d5
com.apple.iokit.IOGraphicsFamily	2.2.1
com.apple.driver.AppleUSBMultitouch	207.7
com.apple.driver.BroadcomUSBBluetoothHCIController	2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController	2.4.5f3
com.apple.iokit.IOBluetoothFamily	2.4.5f3
com.apple.iokit.IOUSBHIDDriver	4.2.0
com.apple.driver.AppleUSBMergeNub	4.2.4
com.apple.driver.AppleUSBComposite	3.9.0
com.apple.driver.XsanFilter	402.1
com.apple.iokit.IOFireWireFamily	4.2.6
com.apple.iokit.IOAHCIFamily	2.0.6
com.apple.iokit.IOUSBUserClient	4.2.4
com.apple.iokit.IOUSBFamily	4.2.4
com.apple.driver.AppleEFIRuntime	1.4.0
com.apple.iokit.IOHIDFamily	1.6.6
com.apple.iokit.IOSMBusFamily	1.1
com.apple.security.TMSafetyNet	6
com.apple.kext.AppleMatch	1.0.0d1
com.apple.driver.DiskImages	289.1
com.apple.iokit.IOStorageFamily	1.6.3
com.apple.driver.AppleACPIPlatform	1.3.6
com.apple.iokit.IOPCIFamily	2.6.5
com.apple.iokit.IOACPIFamily	1.3.0
 
Well, I didn't realize that I need to copy the panic report to save it when I originally got it. I tried to retrieve it from the Crash Log, but it won't let me paste the whole thing in here. Is that the right information?
 
renam said:
Well, I didn't realize that I need to copy the panic report to save it when I originally got it.
Click to expand...

What Mac OS X version do you have?
Normally a kernel panic report can be found in Console (Applications / Utilities) like shown below.
2012_02_14_pA1_Console_kernelpanicreport.png

It can also be found here:
2012_02_14_pA2_kernelpanicreportlocation.png

I tried to retrieve it from the Crash Log, but it won't let me paste the whole thing in here. Is that the right information?
Click to expand...
Then it is probably too long, but you can just copy the first three parts up until your System model name.
 
I'm using Snow Leopard. When I go to the Log for DiagnosticReports, all the files end in .crash not .panic. Is that why it doesn't look right? Does that message to restart definitely mean it's a kernel panic?
 
renam said:
I'm using Snow Leopard. When I go to the Log for DiagnosticReports, all the files end in .crash not .panic. Is that why it doesn't look right? Does that message to restart definitely mean it's a kernel panic?
Click to expand...

If it was this message you saw, then it is a kernel panic:
106227_3.jpg

Maybe wait for the next kernel panic and make sure to copy the report, as you only seem to have a crash report from Word.
 
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