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My iBook...??? Wait, DHL still hasn't delivered it yet!!!

slooksterPSV

slooksterPSV

macrumors 68040
Original poster
Apr 17, 2004
3,546
309
Nowheresville
BOYCOTT DHL, BOYCOTT DHL!!!

Ok, my order was supposed to get here yesterday, then it ended up being today. Well, it wasn't delievered. I was on the phone with DHL for 1 and a half hours. They contacted the driver, gave him the directions to my house, etc. He still couldn't find my house. Then a number, which is disconnected when you try calling it back, calls and its DHL Salt Lake, my mom gives them careful instructions, and my iBook still isn't delievered w/in another half hour. Well, my mom calls DHL then, and she lets them have it. They say its supposed to be delievered tomorrow, but I doubt it will. I called TechRestore, and they were pissed. DHL used to be Airborne Express - those who didn't know - and I bet I could scrap up some dirt on them. Everyone who has ordered a mac via DHL (I didn't have a choice w/shipping) has received bad service. If its not here tomorrow, we're calling Get Gephart! a channel 5 undercover investigative reportered gets all the dirt on companies and that.

THEY BETTER DELIEVER IT. I'm not mad at Tech Restore, just DHL.

I'M ANTI-DHL.
 
Put it this way - Dell uses DHL for their returns. That should say enough right there.... DHL even has a special number just for the return of Dell computers!

Good luck. :)
 
slooksterPSV said:
Everyone who has ordered a mac via DHL (I didn't have a choice w/shipping) has received bad service.
Click to expand...

I ordered a Mac via DHL, and I didn't receive bad service.
 
I have probably mailed my old ibook(s) off to apple 9 times with DHL(they replaced my first one because the mobo and cdroms drive kept going) and the second one kept doing it to. It was broken about about to be replaced again when it got stolen(got a new powerbook from insurance). I have never had one problem with DHL they allways delever on time or early, and i have had them delever to some hard to find places(middle of nowhere in vermont and arizona) to name a few. The only problems i have ever had was the apple repair depot in memphis being back uped or hit by a tornado or messen up the repair(i got it back one time and it made a whole hell of alot of noise when the fan came on......forgot to take the tape offa the new fan).
 
Yeah, I've had nothing but bad experiences with DHL. Just the fact that they don't deliver on Saturdays unless you make special arrangements and pay them $$$ in advance is enough reason to use UPS or FedEx instead. :rolleyes:
 
I worked for a company who switched part of their overnight shipping to DHL when they were merging with Airborne Express. They undercut prices to get any service. A great number of the deliveries were screwed up, especially in rural areas. UPS service rate is extremely high - on-time deliveries, and going out of their way to find an address. UPS has been at it so long all the drivers in my hometown know every inch of our area easily. I also found that to be true when I had service issues elsewhere, and was allowed to talk to the service center in that area.

FWIW UPS delivered my Tiger order recently. Wonder if the DHL thing is a test run.
 
JDOG_ said:
Yeah, I've had nothing but bad experiences with DHL. Just the fact that they don't deliver on Saturdays unless you make special arrangements and pay them $$$ in advance is enough reason to use UPS or FedEx instead. :rolleyes:
Click to expand...

DHL has deleved to me on a saterday b4 from an apple repair??? In fact the last repair i sent went out on wednessday morning early(from an apple store) and got back to me saterday in the AM.....
 
JDOG_ said:
Yeah, I've had nothing but bad experiences with DHL. Just the fact that they don't deliver on Saturdays unless you make special arrangements and pay them $$$ in advance is enough reason to use UPS or FedEx instead. :rolleyes:
Click to expand...

UPS doesn't deliver on Saturday unless you pay extra.
 
JDOG_ said:
Yeah, I've had nothing but bad experiences with DHL. Just the fact that they don't deliver on Saturdays unless you make special arrangements and pay them $$$ in advance is enough reason to use UPS or FedEx instead. :rolleyes:
Click to expand...

Well, they said they'd "try" and deliver it tomorrow (being saturday). The one lady I talked to, she hung up on me. I wish there was someone I could call and get them in big big trouble - to the point where they have to shut down. I'd pay $50+ for ground shipping via UPS than pay $0.01 - or even free - shipping with DHL.
 
slooksterPSV said:
Well, they said they'd "try" and deliver it tomorrow (being saturday). The one lady I talked to, she hung up on me. I wish there was someone I could call and get them in big big trouble - to the point where they have to shut down. I'd pay $50+ for ground shipping via UPS than pay $0.01 - or even free - shipping with DHL.
Click to expand...
That is one awesome avatar, my friend. :D
 
DHL lost my original powerbook when it was been returned to me from Apple service. After several "we will deliver it tomorrow" they finally told me that they couldnt find the pbook, and Apple stepped up and gave me a new powerbook. Heres the story:

https://forums.macrumors.com/threads/72989/

Hopefully, u wont suffer the same fate that I did, but i dont trust DHL for anything. Too bad Apple insists on still using them.
 
sebaz said:
DHL lost my original powerbook when it was been returned to me from Apple service. After several "we will deliver it tomorrow" they finally told me that they couldnt find the pbook, and Apple stepped up and gave me a new powerbook. Heres the story:

https://forums.macrumors.com/threads/72989/

Hopefully, u wont suffer the same fate that I did, but i dont trust DHL for anything. Too bad Apple insists on still using them.
Click to expand...
Why is it that everything that Apple produces is very high-quality, but they use Microsoft-quality shipping? It was much better when they used Airborne Express. Much better service.
 
Here's the sad thing, if DHL lost my iBook and TechRestore only gave me a refund. I'd probably buy another PC and 512MB of RAM for it - now why am I saying that? Well, I have some games I still can't play on my PC, cause its too slow so yeah.
 
Patience.... really its not that big of a deal so your ibooks three or four days late
no one is dieing if you get pi**ed over every little thing like this you might have a breakdown so just take deep breaths and remember its just a computer.
 
My LCD came from Samsung DHL and it was a week late after the site showed delivered. Samsung got mad, but I doubt they'll do anything. They were going to give me a rebate after the contacted DHL, but DHL said I "wasn't home" for 7 days in a row. Yeah right.
 
i've actually had nothing but good experiences with DHL, but they have a shipping facility like 5 minutes from my house, so that's probably why. i always have the worst luck with fedex... they constantly say i'm not home when i am it really makes me mad. but whenever i have used airborne/DHL to ship repairs to and from apple, i have had nothing but good service, so i'm sorry to hear about your experience.

must have been emotionally crippling for you enough to make an anti-DHL avatar :)
 
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