I just got off of an online chat with the Apple store, and they're claiming that the phone will be in stores on Friday. Has anyone else heard this? I'm a little concerned because the employee was very confused at first, and I'm not convinced they knew what they're talking about, but I was very specific about my question.
I'll include the transcript below:
Welcome to Apple online chat, How are you doing today?
Hi matthew
is this the Canada store?
Hello, How may I help you today? and yes it is!
I'd like to pick up an iPhone 5 with AWS/HSPA+
How can I order one?
I'd be more than happy to help you with that!
That would actually be an in store only item, the online source doesn't specify which particular model is what so the store would be the only ones to separate which particular unlocked model you would get!
Is there anything else I can help you with in general today?
Sorry wrong chat!
Would that work for you?
I'm really confused now!
Sure Id be happy to explain!
The online store doesn't actually sell that particular model of iPhone unlocked, only the retail stores do, They have all 3 options as they also supply the carrier iPhones.
Which 3 options?
The online store only carries one model of unlocked iPhone which does not support those types.
The three iPhone types! Let me get you that link.
CLICK HERE FOR iPhone MODEL TYPES
Let me know if that link opens for you.
Yes
there are two types there
There are actually 3 in total if you look closely, but may I ask where you are traveling to? Maybe I can find you the best store to go to!
I'm really confused, is this still for the other chat?
I'm not travelling
Im sorry did you chat with someone previously, lets see if I can define what you are looking for!
No, you said something about it being for the wrong chat
You are looking for an iPhone with AWS/HSPA+
Yes
Correct?
Yes
Maybe we have our terms confused, could you explain what that is for me so I can better assist you find what you're looking for?
Probably the easiest way to describe it is to say the "T-Mobile" iPhone, but I live in Canada and do not wish to purchase it through t-mobile
Correct I did understand that correctly, okay that particular model isn't actually something we sell online in canada but we do sell it in store, what you need is the iPhone 5 unlocked model Here at chat we don't actually have access to the Retail Stores Inventory. You would actually have to contact them Directly By phone to find out their current inventory. Our other option would be to compose an order for in store pick up here online A1429.
model A1429?
I was 99% sure it was A1428
It actually is not as that model doesn't support the HSPA+, so you wouldn't have DATA essentially with that other model.
but A1429 would provide me with HSPA+ over AWS bands 1700/2100?
It would!
Can you show me that on the tech specs? I'm sorry to be so persistant, but everything I read online said the exact opposite
For example:
http://www.engadget.com/2013/03/26/iphone-5-att-aws-unlocked-plans-t-mobile/
I can! Let me get you that link.
CLICK HERE FOR iPhone 5 SPECS, LOOK UNDER CELLULAR AND WIRELESS
Let me know if that link opens for you.
So those definitely say HSPA+, but they don't support AWS
the T-Mobile phone would say something like AWS/HSPA+ (170,2100)
Thats normal but notice that the A1428 is CDMA not GSM like T-Mobile.
Actually, that link says that A1428 is GSM
GSM model A1428*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 4 and 17)
I think this link is the most helpful one I've found
http://www.todaysiphone.com/2013/04...5-will-support-t-mobiles-hspa-or-lte-network/
Oh I am sorry, my mistake I was reading one line down! So actually both models would work with the new T-mobile service!
Can you comment on that one?
I cannot as I only have access to the Apple online store sadly.
ok here:
As you all know by now, T-Mobile will begin offering the iPhone 5 officially from Friday this week (April 12). But, some of you will already have your own iPhones, and could be tempted to switch to the carriers attractive price plans. In years gone by, iPhones havent supported the Magenta-flavored 3G/HSPA+ bandwidths, leaving iPhone wielding Tmo customers stuck on a slow EDGE network. With the iPhone 5, its changed. Theres a chance that your device is compatible. If you have an A1428 model iPhone 5, it will connect to T-Mobiles AWS bands (1700/2100), heres how to check if yours does: Go to Settings > General > About. Check the last 4 digits of your serial number to see if they match these combinations: FH19 FH1C FH1D FH1F FH1G FH1H You can also locate your iPhone 5 box and verify that the label includes 1700/2100″ under the UMTS/HSPA+/DC-HSDPA bands.
Let me read through,
That is actually correct! My mistake earlier I was reading from the other line and the GSM unlocked model we sell here online is the A1428 so you would be good!
But I would need a model ending with one of those serial numbers
or that indicates 1700/2100 on the box
Correct which these would!
The only model GSM we sell online is the A1428 in Canada.
Yes, it will be the same model, but tweaked to include those frequencies
Now that depends on your time frame, those models with the new frequencies done release until the 12th, When do you plan on purchasing this?
ASAP
I'm going to be overseas by the end of the month, and would like the phone for that trip
I would personally recommend waiting then until the 12th to make sure you get the one with the information printed that you specially want!
Is there a way I could go about doing that on the 12th?
Yes you can, as I was discussing earlier the stores will have them for you!
So they will be in-stores on Friday?
They will be!
Simply ask for the model by name!
In Canada?
Correct!
Is there a way I can place a reservation? Or will there be more than limited quantities?
There is not, these models will be first come first serve.
Simply arrive in the morning and you should have no problem getting one!
That is most impressive, thank you very much for your help!
You're very welcome.
Glad I could help clear that up for you!
Is there anything else I can help you with in general today?
No thank you
Glad I could Help!
Thank You for Chatting In With Apple, Have a Fantastic Day!
I'll include the transcript below:
Welcome to Apple online chat, How are you doing today?
Hi matthew
is this the Canada store?
Hello, How may I help you today? and yes it is!
I'd like to pick up an iPhone 5 with AWS/HSPA+
How can I order one?
I'd be more than happy to help you with that!
That would actually be an in store only item, the online source doesn't specify which particular model is what so the store would be the only ones to separate which particular unlocked model you would get!
Is there anything else I can help you with in general today?
Sorry wrong chat!
Would that work for you?
I'm really confused now!
Sure Id be happy to explain!
The online store doesn't actually sell that particular model of iPhone unlocked, only the retail stores do, They have all 3 options as they also supply the carrier iPhones.
Which 3 options?
The online store only carries one model of unlocked iPhone which does not support those types.
The three iPhone types! Let me get you that link.
CLICK HERE FOR iPhone MODEL TYPES
Let me know if that link opens for you.
Yes
there are two types there
There are actually 3 in total if you look closely, but may I ask where you are traveling to? Maybe I can find you the best store to go to!
I'm really confused, is this still for the other chat?
I'm not travelling
Im sorry did you chat with someone previously, lets see if I can define what you are looking for!
No, you said something about it being for the wrong chat
You are looking for an iPhone with AWS/HSPA+
Yes
Correct?
Yes
Maybe we have our terms confused, could you explain what that is for me so I can better assist you find what you're looking for?
Probably the easiest way to describe it is to say the "T-Mobile" iPhone, but I live in Canada and do not wish to purchase it through t-mobile
Correct I did understand that correctly, okay that particular model isn't actually something we sell online in canada but we do sell it in store, what you need is the iPhone 5 unlocked model Here at chat we don't actually have access to the Retail Stores Inventory. You would actually have to contact them Directly By phone to find out their current inventory. Our other option would be to compose an order for in store pick up here online A1429.
model A1429?
I was 99% sure it was A1428
It actually is not as that model doesn't support the HSPA+, so you wouldn't have DATA essentially with that other model.
but A1429 would provide me with HSPA+ over AWS bands 1700/2100?
It would!
Can you show me that on the tech specs? I'm sorry to be so persistant, but everything I read online said the exact opposite
For example:
http://www.engadget.com/2013/03/26/iphone-5-att-aws-unlocked-plans-t-mobile/
I can! Let me get you that link.
CLICK HERE FOR iPhone 5 SPECS, LOOK UNDER CELLULAR AND WIRELESS
Let me know if that link opens for you.
So those definitely say HSPA+, but they don't support AWS
the T-Mobile phone would say something like AWS/HSPA+ (170,2100)
Thats normal but notice that the A1428 is CDMA not GSM like T-Mobile.
Actually, that link says that A1428 is GSM
GSM model A1428*: UMTS/HSPA+/DC-HSDPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz); LTE (Bands 4 and 17)
I think this link is the most helpful one I've found
http://www.todaysiphone.com/2013/04...5-will-support-t-mobiles-hspa-or-lte-network/
Oh I am sorry, my mistake I was reading one line down! So actually both models would work with the new T-mobile service!
Can you comment on that one?
I cannot as I only have access to the Apple online store sadly.
ok here:
As you all know by now, T-Mobile will begin offering the iPhone 5 officially from Friday this week (April 12). But, some of you will already have your own iPhones, and could be tempted to switch to the carriers attractive price plans. In years gone by, iPhones havent supported the Magenta-flavored 3G/HSPA+ bandwidths, leaving iPhone wielding Tmo customers stuck on a slow EDGE network. With the iPhone 5, its changed. Theres a chance that your device is compatible. If you have an A1428 model iPhone 5, it will connect to T-Mobiles AWS bands (1700/2100), heres how to check if yours does: Go to Settings > General > About. Check the last 4 digits of your serial number to see if they match these combinations: FH19 FH1C FH1D FH1F FH1G FH1H You can also locate your iPhone 5 box and verify that the label includes 1700/2100″ under the UMTS/HSPA+/DC-HSDPA bands.
Let me read through,
That is actually correct! My mistake earlier I was reading from the other line and the GSM unlocked model we sell here online is the A1428 so you would be good!
But I would need a model ending with one of those serial numbers
or that indicates 1700/2100 on the box
Correct which these would!
The only model GSM we sell online is the A1428 in Canada.
Yes, it will be the same model, but tweaked to include those frequencies
Now that depends on your time frame, those models with the new frequencies done release until the 12th, When do you plan on purchasing this?
ASAP
I'm going to be overseas by the end of the month, and would like the phone for that trip
I would personally recommend waiting then until the 12th to make sure you get the one with the information printed that you specially want!
Is there a way I could go about doing that on the 12th?
Yes you can, as I was discussing earlier the stores will have them for you!
So they will be in-stores on Friday?
They will be!
Simply ask for the model by name!
In Canada?
Correct!
Is there a way I can place a reservation? Or will there be more than limited quantities?
There is not, these models will be first come first serve.
Simply arrive in the morning and you should have no problem getting one!
That is most impressive, thank you very much for your help!
You're very welcome.
Glad I could help clear that up for you!
Is there anything else I can help you with in general today?
No thank you
Glad I could Help!
Thank You for Chatting In With Apple, Have a Fantastic Day!
