[iPhone5] Restore = Unknown error 1

[epigram]

Hey all hope you can help me.

I noticed today that my phone was just searching for net. It would not find any so tried all the normal stuff with clock settings etc. nothing helped.

I then tried to restore the phone, but I couldn't it said I needed to turn off "Find my iPhone" tried to do that but it gave errors every time. I tried to delete the iPhone but it would.

Then I tried to use iTunes to restore it, but couldn't do that either (same reason).

I ended up being mad and deleted my phone from me.com (probably should have done that).

Then I tried restoring the phone first normally and now in DFU mode (i think it either have black screen or the itunes logo).

I keep getting the error attached. Hope someone can help me.

 

[g4manimac]

I work on iphones locally and this is a VERY bad hardware issue.Even if you do get it to restore which with many attempts I know that you can the modem firmware and wifi and bluetooth will be blank.The -1 comes as its installing the firmware and it is a baseband chip issue.I personally have never had any luck with this! And I have had about 5 with this problem they will never activate and act as if there is no sim card inserted if you ever get it to restore.

Edit I have heard of this being a few other things but this is just my experience with that certain itunes error please update on if you do get it working and what you did.

 

[jdaniel]

Hey all hope you can help me.

I noticed today that my phone was just searching for net. It would not find any so tried all the normal stuff with clock settings etc. nothing helped.

I then tried to restore the phone, but I couldn't it said I needed to turn off "Find my iPhone" tried to do that but it gave errors every time. I tried to delete the iPhone but it would.

Then I tried to use iTunes to restore it, but couldn't do that either (same reason).

I ended up being mad and deleted my phone from me.com (probably should have done that).

Then I tried restoring the phone first normally and now in DFU mode (i think it either have black screen or the itunes logo).

I keep getting the error attached. Hope someone can help me.

Are you trying to restore from a back up? or just normal restoring and not using a back up?

 

[epigram]

I work on iphones locally and this is a VERY bad hardware issue.Even if you do get it to restore which with many attempts I know that you can the modem firmware and wifi and bluetooth will be blank.The -1 comes as its installing the firmware and it is a baseband chip issue.

Aww not was i was hoping for
It is error 1 not error -1 btw

Are you trying to restore from a back up? or just normal restoring and not using a back up?

Both it just errors out 70% in the Update

 

[jdaniel]

Hmm hard to say what it is, if I were in that situation what I would do is to do a clean install of iTunes i would google how to do this and some preference files and system files would need to be found and deleted then I would try again this would eliminate the Mac being an issue.

 

[epigram]

I tried making a new admin account on my MacBook pro and trying from there. Wouldn't that be same as a fresh install?

New pref files etc when using a new user and all.

 

[jdaniel]

I tried making a new admin account on my MacBook pro and trying from there. Wouldn't that be same as a fresh install?

New pref files etc when using a new user and all.

Could be but that just creates more clutter on the system I feel

 

[Enori]

Hey,
Did you find the solution? I have the same problem with my 5s.

 

[MatG]

Sorry to be the barer of bad news but I would be pretty confident your handset has failed.

I had exactly the same issues as the OP with my iPhone 5 today, I too couldn't restore the phone to factory settings after trying everything I could.

After spending some time in the apple store today, they determined that error 1 was not something that can be resolved. Its a hardware issue that can not be fixed. As it was out of warranty it was £209 for a replacement handset or buy the new iPhone 5S, which is what i did.

They tried several times in store to resolve it, so its not your mac/pc/itunes problem, its a hardware problem. If its in warranty it will be changed if not sorry its pay up time.

Hope this helps others, as i spent a few hours trying to fix my phone before i got error 1. In hindsight, I think i would have been better of just taking it in with the searching issue, having said that it seems its gone by that point anyhow.

hope that helps.