17" powerbook won't take dvd

[kirkw]

I have a 17" powerbook that will not accept a dvd or cd. There is no disk in the drive, but it acts as if there is. If I open system profiler, I do not even see the superdrive listed under hardware. Should I? What happened?

 

[virividox]

does the drive spit it back out or it accepts it but doesnt show anything

 

[kirkw]

Originally posted by virividox
does the drive spit it back out or it accepts it but doesnt show anything

It spits the disk back out... no matter how much you push

 

[virividox]

http://docs.info.apple.com/article.html?artnum=88275

thats teh apple care documents

since the slot loading drives are really sensitive and not easilly to access, i suggest if its under warranty to take it to the apple store or service center.

 

[aricher]

I have a new 17" PB and the Superdrive wouldn't eject the disk - took it into the Apple store and they sent it out for repair. It was back in 2 days - no problems. I know it's hard to part with it but AppleCare turn around seems to be pretty fast.