iPhone 17 Pro Max 17 Pro Max Back Cracked

[merik]

Well, I made it to day three and the back of my iPhone 17 Pro Max is already cracked. Strange thing is I haven’t even dropped it once. 🤬

 

[maka344]

Apple will exchange for a new unit given there are no impact points. Take it into a store.

 

[bsmr]

Ups - that's crazy. Maybe it had some impact from delivery itself?

 

[dotzero123]

At least it happened right away so you can return it. Sorry for your loss OP.

 

[Andeddu]

Either it was delivered to you in that state, or you or another member of your household damaged your phone.

 

[thecautioners]

Something had to have happened. Do you live with other people who could have accidentally damaged it?

 

[hch720]

At least it happened right away so you can return it. Sorry for your loss OP.

You can just return an iPhone if it breaks within 14 days? That’s news to me.

 

[maka344]

You can just return an iPhone if it breaks within 14 days? That’s news to me.

Apple will look after people more so around launch. People have had exchanges for accidents etc. this has zero impact points, they’ll exchange it for a new one (if purchased from them) as part of goodwill. If not, the Genius Bar will cover the above under warranty.

 

[Wags]

No case? Looks like few other dents. You probably been careful and still happening.

 

[Pug72]

No case? Looks like few other dents. You probably been careful and still happening.

I noticed that crescent dent under the lidar. 🫣

 

[Pug72]

Actually, looking closer that dent looks like a refraction or something as it matches the lidar. Same with other marks near the mic and flash.
Move along........

 

[laptech]

Come on OP, tell the truth. it would not crack on it's own like that. There is something you are not telling us all in this thread.

 

[goldmac2006]

Apple will exchange for a new unit given there are no impact points. Take it into a store.

It can also be considered defective, so do an exchange as it’s still within two weeks

 

[HouseLannister]

Apple will look after people more so around launch.

Apple MAY look after people more so around launch.

Your attitude and the team member's exhaustion/frustration level will play a big part in if you get treated well or not. Nothing is guaranteed.

 

[goldmac2006]

Come on OP, tell the truth. it would not crack on it's own like that. There is something you are not telling us all in this thread.

I bet they’ll want to know!

OP:
Have you ever accidentally dropped your iPhone, subjected it to heat especially in super hot weather, like when the Vapor chamber went off, or if it was just in your pocket?

Maybe if it was tucked away in your back pocket, you might have just sat on it without even realising it!

Is your iPhone 17 Pro still under AppleCare?

Did you ever use a really strong MagSafe charger on it?

And have you been using a case since you got it?

Let me know what happened! Take care.