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13.2 Eligibility Requirements.
To be eligible for PayPal Purchase Protection you must meet all of the following requirements:
Pay for the eligible item from your Account.
Pay for the full amount of the item with one payment. Items purchased with multiple payments like a deposit followed by a final payment are not eligible.
Send the payment to the Seller through:
the eBay Pay Now button or the eBay invoice; or
the Send Money button of your Account by selecting eBay Item and entering your eBay User ID and the eBay item number for purchases on eBay website; or
the Send Money tab on the PayPal website, by clicking the Purchase tab, or by selecting the Checkout with PayPal button or otherwise selecting PayPal as part of a Sellers checkout flow.
Open a Dispute within 45 Days of the date you sent the payment, then follow the online dispute resolution process described below under Dispute Resolution.
Have an Account in good standing.
For items purchased on eBay look for either a PayPal or eBay purchase or buyer protection message in the eBay listing. If you see a message, and you meet the eligibility requirements, then your purchase is covered by PayPal Purchase Protection. The purchase or buyer protection message will vary based on the eBay website. The message must appear on the top part of the listing and not under the Description or Shipping and Payments tabs. If the listing does not include the purchase or buyer protection message, then it is not eligible for PayPal Purchase Protection.
13.3 Ineligible Items. PayPal Purchase Protection only applies to PayPal payments for certain tangible, physical goods. Payments for the following are not eligible for reimbursement under PayPal Purchase Protection:
Intangible items, including Digital Goods
Services
Real estate, including residential property
Businesses
Vehicles, including motor vehicles, motorcycles, caravans, aircraft and boats
Custom made items
Travel tickets, including airline flight tickets
Items prohibited by the PayPal Acceptable Use Policy
Items which you collect in person, or arrange to be collected on your behalf, including at the retail point of sale
Items that violate eBays Prohibited or Restricted Items Policy
Industrial machinery used in manufacturing
Items equivalent to cash, including prepaid or gift cards
PayPal Direct Payments
Virtual Terminal Payments
Personal Payments