Hello,
my 15inch MBP early 2011 started to get infrequent (about 1-2x a month) kernel panics ("AGC GPU REGISTER RESTORE FAILED : rdar://7254528") in the summer of 2016 along with smaller graphical glitches while browsing. I knew that this model was know to have a faulty GPU (https://www.apple.com/support/macbookpro-videoissues/), so I took it to a service provider in December 2016. There, it passed the test and they told me I was not eligible for the repair program as long as my MBP passed the diagnostics. They confirmed however that my GPU might be beginning to die.
Fast forward to yesterday, one month after the repair program stopped, and my MBP shows the full sign of a faulty GPU. I took it to the same service provider and voila, GPU hardware test failed.
I talked already to Appel support and they suggested to apply for a new MBP, if I can prove that they problems already started in 2016, before the end of the repair program. The question now is: how do I do that?
1) The kernel panics get send automatically to Apple, am I right? So they should have a record of my kernel panics from summer 2016 onwards. Can I or an Apple support tech access those records?
2) Do I have the chance to retrieve old kernel panics (I updated to macOS Sierra once it came out)? I have access to the harddrive data via single user mode (sometimes the MBP lets me boot into single user mode without any graphical artifacts). I also have a regular time machine backup for the time since ~September 2016.
Thanks for any input!
my 15inch MBP early 2011 started to get infrequent (about 1-2x a month) kernel panics ("AGC GPU REGISTER RESTORE FAILED : rdar://7254528") in the summer of 2016 along with smaller graphical glitches while browsing. I knew that this model was know to have a faulty GPU (https://www.apple.com/support/macbookpro-videoissues/), so I took it to a service provider in December 2016. There, it passed the test and they told me I was not eligible for the repair program as long as my MBP passed the diagnostics. They confirmed however that my GPU might be beginning to die.
Fast forward to yesterday, one month after the repair program stopped, and my MBP shows the full sign of a faulty GPU. I took it to the same service provider and voila, GPU hardware test failed.
I talked already to Appel support and they suggested to apply for a new MBP, if I can prove that they problems already started in 2016, before the end of the repair program. The question now is: how do I do that?
1) The kernel panics get send automatically to Apple, am I right? So they should have a record of my kernel panics from summer 2016 onwards. Can I or an Apple support tech access those records?
2) Do I have the chance to retrieve old kernel panics (I updated to macOS Sierra once it came out)? I have access to the harddrive data via single user mode (sometimes the MBP lets me boot into single user mode without any graphical artifacts). I also have a regular time machine backup for the time since ~September 2016.
Thanks for any input!